Why Trust Breaks and How We Mend It | Christine Townsend

Why the Little Things Matter More Than You Think | Stan Phelps

What if the smallest things you do are actually the things people remember most? In this episode, Jody Donaldson sits down with author and speaker Stan Phelps to explore the power of small, intentional actions in business, leadership, and life. From creating memorable customer experiences to building stronger teams and differentiating yourself in a crowded market, Stan shares practical lessons that can be applied immediately. If you're an entrepreneur, leader, or someone focused on continuous growth, this conversation is packed with insights that prove success isn't usually built through massive breakthroughs—it's built through small actions repeated consistently over time.

You’re Doing Everything Right… So Why Does Something Feel Off?

You're showing up. You're doing the work. You're staying consistent. So why does something still feel off? In this episode, we explore a challenge many high-performing people experience but rarely talk about: reaching milestones, making progress, and still feeling like something is missing. This conversation isn't about working harder. It's about taking a closer look at why you're doing what you're doing—and whether the direction you're moving still aligns with the life you're trying to build. Because sometimes the problem isn't effort. Sometimes it's direction.

This Is Real Listening | Derek Gaunt

Most people think negotiation is about winning. Derek Gaunt spent 20 years in situations where the outcome wasn't a deal — it was whether someone came home alive. And he'll tell you winning had nothing to do with it. Derek is a former hostage negotiation commander with 29 years in law enforcement — 20 of those leading crisis negotiation teams in the Washington D.C. area. He's now a trainer and coach with the Black Swan Group, the organization behind the global bestseller Never Split the Difference, and the author of Ego, Authority, Failure and co-author of the brand new book Fight Less, Win More. In this conversation we cover what Precision Listening actually looks like and why most people never reach it, Tactical Empathy and what it means in real practice, how ego quietly destroys great leadership, why corporate negotiators are more dishonest than hostage takers, and how to walk into any hard conversation and actually come out the other side. One of the most practical and honest conversations we've had on The Progress Zone. Whether you're closing deals, leading a team, or just trying to communicate better — this one is for you. Find Derek and his books at blackswanltd.com.

Why Trust Breaks and How We Mend It | Christine Townsend

In this episode of The Progress Zone Podcast, Jody Donaldson sits down with communication strategist, speaker, and author Christine Townsend to explore one of the most important forces in leadership, relationships, and personal growth — trust. From frontline policing and crisis communication to self-trust and human behavior, this conversation dives into why trust breaks, how it’s rebuilt, and why communication alone isn’t enough without it. Christine also shares insights from her book Trust: Why It Breaks and How We Mend It and her work helping leaders and organizations navigate communication under pressure.

The Truth About Owning a Business (What It Really Takes)

Most people talk about starting a business… but few understand what it actually takes. In this episode, Jody sits down with David Muir, owner of Footprints Floors of Fairfax, to break down the real experience of building a business—from the early struggles to the mindset required to keep going. This conversation covers: * The reality of entrepreneurship * What’s harder than expected * The financial and mental challenges * Why most people stay stuck * What it takes to build momentum If you’ve ever considered starting something of your own, this episode will give you a clear and honest perspective. Connect with David: Website: https://footprintsfloors.com/fairfax [https://footprintsfloors.com/fairfax?utm_source=chatgpt.com]Instagram: https://www.instagram.com/footprintfloorsfairfaxFacebook: https://www.facebook.com/footprintfloorsfairfax