Nine Things Customers Hate

Make Someone's Day Better

Tom is left on his own again, but he's proving he can be left without adult supervision. Today he's talking about the importance of making someone's day better. It might help your business, but it shouldn't matter. The important thing is to be a good person. Your customers will feed off your energy, and if you're making folks' days better, what you give will eventually be what you get.

You're Gonna' Get Bucked Off

You're going to get bucked off from time to time. Tom and Ty talk about how to minimize the damage from these spills. 1. Work the problem 2. Follow your system 3. Do all the things -- do the reps

What You're Wearing

Tom's on his own again, because Ty's off hustling on the side. Today Tom talks about how you present yourself and the importance of having a professional appearance. You may not think it's a big deal, but you might never know how many customers use you once, don't like how you're dressed, and just never call you again.

Side Hustle

Tom brought up the statistic that most people don't have $400 extra in the event something goes wrong and they need a little extra cash. Or $1,000, or even just a couple hundred. But if you have a side hustle, you can start stacking some cash away to use in the event of an emergency, or help pay down debt, or many other things. Some side hustles might be better than others, but there are a lot of ways you can make some extra money on the side.

Ron Kailey - The Cheyenne Grizzlies

Tom sits down with Ron Kailey, the driving force behind the Cheyenne Grizzlies collegiate baseball team that brought baseball to a new level in Cheyenne for 10 glorious years. Ron's emphasis wasn't on making the team profitable, but some of the lessons he learned running the team will resonate with those of us who are trying to make a go of a small business.