E89 You’re Not a Bad Leader… You’re Using the Wrong Tool

E90 - Emotional Luxury

What transforms a good guest experience into an unforgettable one? In this heartfelt and powerful episode of The Yes Show, Christine Trippi dives into the magic of unexpected hospitality and why emotional luxury matters more than ever. From unforgettable hotel moments to lessons inspired by Will Guidara and the concept of “Unreasonable Hospitality,” this episode will challenge leaders to stop focusing only on transactions and start creating emotional experiences guests never forget. 🍍 In This Episode You’ll Learn: *  Why “friendly service” alone no longer creates memorable guest experiences  *  What emotional luxury really means and why it builds deeper loyalty  *  How small, unexpected gestures create unforgettable moments  *  Why extraordinary hospitality does NOT have to be expensive  ✅ Action Items 1.  Create FIVE “sweet surprise” moments with your team this week  2.  Identify one ordinary guest touchpoint you can make extraordinary  3.  Start looking for emotional friction points guests never say out loud  From This Episode:📍Signup for Sweet Summer Scores: https://www.thewisepineapple.com/2026summerscores [https://www.thewisepineapple.com/2026summerscores] 👑 Connect with Christine:📍Website - The Wise Pineapple [https://www.thewisepineapple.com/?utm_source=chatgpt.com] 📍LinkedIn - Christine Trippi LinkedIn [https://www.linkedin.com/in/christine-trippi-56105311?utm_source=chatgpt.com] 📍Instagram - @the_wise_pineapple [https://www.instagram.com/the_wise_pineapple/?utm_source=chatgpt.com] 📍YouTube - The Wise Pineapple YouTube Channel [https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/?utm_source=chatgpt.com] 📍FREE Facebook Group for Hoteliers - Join the Facebook Group [https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/?utm_source=chatgpt.com] 📍Join the Crown Society - The Crown Society [https://www.thewisepineapple.com/crown?utm_source=chatgpt.com]

E90 - Emotional Luxury

What transforms a good guest experience into an unforgettable one? In this heartfelt and powerful episode of The Yes Show, Christine Trippi dives into the magic of unexpected hospitality and why emotional luxury matters more than ever. From unforgettable hotel moments to lessons inspired by Will Guidara and the concept of “Unreasonable Hospitality,” this episode will challenge leaders to stop focusing only on transactions and start creating emotional experiences guests never forget. 🍍 In This Episode You’ll Learn: *  Why “friendly service” alone no longer creates memorable guest experiences  *  What emotional luxury really means and why it builds deeper loyalty  *  How small, unexpected gestures create unforgettable moments  *  Why extraordinary hospitality does NOT have to be expensive  ✅ Action Items: 1.  Create FIVE “sweet surprise” moments with your team this week  2.  Identify one ordinary guest touchpoint you can make extraordinary  3.  Start looking for emotional friction points guests never say out loud  From This Episode:📍Signup for Sweet Summer Scores: https://www.thewisepineapple.com/2026summerscores [https://www.thewisepineapple.com/2026summerscores] 👑 Connect with Christine:📍Website - The Wise Pineapple [https://www.thewisepineapple.com/?utm_source=chatgpt.com] 📍LinkedIn - Christine Trippi LinkedIn [https://www.linkedin.com/in/christine-trippi-56105311?utm_source=chatgpt.com] 📍Instagram - @the_wise_pineapple [https://www.instagram.com/the_wise_pineapple/?utm_source=chatgpt.com] 📍YouTube - The Wise Pineapple YouTube Channel [https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/?utm_source=chatgpt.com] 📍FREE Facebook Group for Hoteliers - Join the Facebook Group [https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/?utm_source=chatgpt.com] 📍Join the Crown Society - The Crown Society [https://www.thewisepineapple.com/crown?utm_source=chatgpt.com]

E89 You’re Not a Bad Leader… You’re Using the Wrong Tool

In this powerful episode of The YES Show, John D. Harney shares the career-changing realization that transformed the way he leads people. After being fired multiple times by age 26, John finally stopped blaming everyone else and faced the hardest truth of all: he was the common denominator. That moment became the beginning of a leadership philosophy that now helps organizations and leaders thrive. If you lead people, coach teams, or want to become a stronger communicator, this episode is packed with practical wisdom and unforgettable stories. 🎯 In This Episode, You’ll Learn:  Why leadership is about people while management is about process   How intentional conversations create stronger teams   The difference between compliance and true buy-in   Why explaining the “why” behind standards changes everything  ✅ Action Items From This Episode:  Schedule one intentional one-on-one conversation this week   Ask your team: “Where do you need more support and more challenge?”   Replace “but” with “and” when communicating change  If this conversation resonated with you, that’s actually exactly why I’m hosting Sweet Summer Scores later this month.  Join here: https://www.thewisepineapple.com/2026summerscores Mark Irgang's Episodes: E42 Say Yes to the Mess: Turning the Worst into a Hospitality Powerhouse with Mark Irgang - Part 1 - https://youtu.be/4fDqnC0KxL8 E43 Say Yes First: Leadership, Loyalty & Mink Coats with Mark Irgang - Part 2 - https://youtu.be/c5Es20KkmCA 🔗 Connect with John: 📍John Harney's Lead Magnet - https://johndharney.com/questions 📍Website - https://www.johndharney.com/ 📍LinkedIn - https://www.linkedin.com/in/johndharney/ 🔗 Connect with Christine: 📍Website - The Wise Pineapple 📍LinkedIn - Christine Trippi LinkedIn 📍Instagram - @the_wise_pineapple 📍YouTube - The Wise Pineapple YouTube Channel 📍Facebook Group - Free Hoteliers Facebook Group 📍Join the Crown Society - The Crown Society

E89 You’re Not a Bad Leader… You’re Using the Wrong Tool

In this powerful episode of The YES Show, John D. Harney shares the career-changing realization that transformed the way he leads people. After being fired multiple times by age 26, John finally stopped blaming everyone else and faced the hardest truth of all: he was the common denominator. That moment became the beginning of a leadership philosophy that now helps organizations and leaders thrive. If you lead people, coach teams, or want to become a stronger communicator, this episode is packed with practical wisdom and unforgettable stories. 🎯 In This Episode, You’ll Learn:  Why leadership is about people while management is about process   How intentional conversations create stronger teams   The difference between compliance and true buy-in   Why explaining the “why” behind standards changes everything  ✅ Action Items From This Episode:  Schedule one intentional one-on-one conversation this week   Ask your team: “Where do you need more support and more challenge?”   Replace “but” with “and” when communicating change  If this conversation resonated with you, that’s actually exactly why I’m hosting Sweet Summer Scores later this month.  Join here: https://www.thewisepineapple.com/2026summerscores Mark Irgang's Episodes: E42 Say Yes to the Mess: Turning the Worst into a Hospitality Powerhouse with Mark Irgang - Part 1 - https://youtu.be/4fDqnC0KxL8 E43 Say Yes First: Leadership, Loyalty & Mink Coats with Mark Irgang - Part 2 - https://youtu.be/c5Es20KkmCA 🔗 Connect with John: 📍John Harney's Lead Magnet - https://johndharney.com/questions 📍Website - https://www.johndharney.com/ 📍LinkedIn - https://www.linkedin.com/in/johndharney/ 🔗 Connect with Christine: 📍Website - The Wise Pineapple 📍LinkedIn - Christine Trippi LinkedIn 📍Instagram - @the_wise_pineapple 📍YouTube - The Wise Pineapple YouTube Channel 📍Facebook Group - Free Hoteliers Facebook Group 📍Join the Crown Society - The Crown Society

E88 One Night at a Roller Rink Taught Me This

I thought I was just filming a promo video… but what actually happened completely surprised me. I said YES to stepping into something I hadn’t done in over 30 years, roller skating, and within minutes, I was face-to-face with fear, self-doubt, and that little voice saying, “What if I look ridiculous?” But I did it anyway. And what I found on that rink wasn’t just balance… it was joy, connection, and a powerful reminder of what happens when we say yes before we feel ready. LEARNING BULLETS: *  Saying yes before I feel ready opens the door to growth and unexpected joy  *  Fear of looking silly is often the only thing standing between me and something amazing  *  The environments we create as leaders shape confidence, belonging, and resilience  *  Joy isn’t lost, it’s waiting for me to come back and choose it again  ACTION STEPS: *  Think of one thing you loved doing as a kid and schedule time to try it again this week  *  Invite someone to join you,make it fun, not perfect  *  Share your experience and reflect on how it made you feel  🔗 Connect with Christine:📍Website - https://www.thewisepineapple.com/ [https://www.thewisepineapple.com/] 📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311 [https://www.linkedin.com/in/christine-trippi-56105311] 📍Insta link - https://www.instagram.com/the_wise_pineapple/ [https://www.instagram.com/the_wise_pineapple/] 📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ [https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/] 📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ [https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/] 📍Join the Crown Society! https://www.thewisepineapple.com/crown [https://www.thewisepineapple.com/crown]