E90 - Emotional Luxury

E91 Control, Alt, Delete Your Burnout with Desi Payne

What happens when burnout, stress, and negativity take over your life and workplace? In this inspiring and laugh-out-loud episode of The YES Show, Christine Trippi sits down with international keynote speaker, author, and Energized Leader podcast host Desi Payne for a powerful conversation about resilience, perspective, leadership, and finding joy again. Desi shares her journey from feeling like a “moping zombie” in a stressful hospital job to becoming a nationally recognized speaker, therapeutic clown, cancer survivor, and positivity expert. Along the way, she reveals the mindset shifts that helped her reclaim her energy and transform her life. In This Episode, You’ll Learn: • How to “Control, Alt, Delete” stress and negativity • Why perspective changes everything in leadership and life • The difference between burnout and toxic negativity • How gratitude and small acts of kindness shift workplace culture Action Items: 1. Start a daily gratitude journal and write down one thing you’re thankful for every day 2. Pause and reflect before automatically saying yes to more stress or responsibilities 3. Look for the “10” in people and intentionally encourage someone today Favorite Quote: “You are enough to change the atmosphere.” Connect with Desi Payne: Website: https://www.desipayne.com/ [https://www.desipayne.com/] Podcast: Energized Leader Podcast - https://podcasts.apple.com/us/podcast/the-energized-leader/id1855971157 [https://podcasts.apple.com/us/podcast/the-energized-leader/id1855971157] LinkedIn: https://www.linkedin.com/in/desipaynemotivationalspeaker/ [https://www.linkedin.com/in/desipaynemotivationalspeaker/] Instagram: https://www.instagram.com/desi.payne/ [https://www.instagram.com/desi.payne/] Connect with Christine:📍Website - https://www.thewisepineapple.com/ [https://www.thewisepineapple.com/] 📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311 [https://www.linkedin.com/in/christine-trippi-56105311] 📍Instagram - https://www.instagram.com/the_wise_pineapple/ [https://www.instagram.com/the_wise_pineapple/] 📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ [https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/] 📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ [https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/] 📍Join the Crown Society! https://www.thewisepineapple.com/crown [https://www.thewisepineapple.com/crown]

E91 Control, Alt, Delete Your Burnout with Desi Payne

What happens when burnout, stress, and negativity take over your life and workplace? In this inspiring and laugh-out-loud episode of The YES Show, Christine Trippi sits down with international keynote speaker, author, and Energized Leader podcast host Desi Payne for a powerful conversation about resilience, perspective, leadership, and finding joy again. Desi shares her journey from feeling like a “moping zombie” in a stressful hospital job to becoming a nationally recognized speaker, therapeutic clown, cancer survivor, and positivity expert. Along the way, she reveals the mindset shifts that helped her reclaim her energy and transform her life. In This Episode, You’ll Learn: • How to “Control, Alt, Delete” stress and negativity • Why perspective changes everything in leadership and life • The difference between burnout and toxic negativity • How gratitude and small acts of kindness shift workplace culture Action Items: 1. Start a daily gratitude journal and write down one thing you’re thankful for every day 2. Pause and reflect before automatically saying yes to more stress or responsibilities 3. Look for the “10” in people and intentionally encourage someone today Favorite Quote: “You are enough to change the atmosphere.” Connect with Desi Payne: Website: ⁠https://www.desipayne.com/⁠ [https://www.desipayne.com/]Podcast: Energized Leader Podcast - ⁠https://podcasts.apple.com/us/podcast/the-energized-leader/id1855971157⁠ [https://podcasts.apple.com/us/podcast/the-energized-leader/id1855971157] LinkedIn: ⁠https://www.linkedin.com/in/desipaynemotivationalspeaker/⁠ [https://www.linkedin.com/in/desipaynemotivationalspeaker/] Instagram: ⁠https://www.instagram.com/desi.payne/⁠ [https://www.instagram.com/desi.payne/] Connect with Christine:📍Website - ⁠https://www.thewisepineapple.com/⁠ [https://www.thewisepineapple.com/]📍LinkedIn Profile - ⁠https://www.linkedin.com/in/christine-trippi-56105311⁠ [https://www.linkedin.com/in/christine-trippi-56105311]📍Instagram - ⁠https://www.instagram.com/the_wise_pineapple/⁠ [https://www.instagram.com/the_wise_pineapple/]📍YouTube - ⁠https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/⁠ [https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/]📍Join our FREE Facebook group of hoteliers - ⁠https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/⁠ [https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/]📍Join the Crown Society! ⁠https://www.thewisepineapple.com/crown⁠ [https://www.thewisepineapple.com/crown]

E90 - Emotional Luxury

What transforms a good guest experience into an unforgettable one? In this heartfelt and powerful episode of The Yes Show, Christine Trippi dives into the magic of unexpected hospitality and why emotional luxury matters more than ever. From unforgettable hotel moments to lessons inspired by Will Guidara and the concept of “Unreasonable Hospitality,” this episode will challenge leaders to stop focusing only on transactions and start creating emotional experiences guests never forget. 🍍 In This Episode You’ll Learn: *  Why “friendly service” alone no longer creates memorable guest experiences  *  What emotional luxury really means and why it builds deeper loyalty  *  How small, unexpected gestures create unforgettable moments  *  Why extraordinary hospitality does NOT have to be expensive  ✅ Action Items 1.  Create FIVE “sweet surprise” moments with your team this week  2.  Identify one ordinary guest touchpoint you can make extraordinary  3.  Start looking for emotional friction points guests never say out loud  From This Episode:📍Signup for Sweet Summer Scores: https://www.thewisepineapple.com/2026summerscores [https://www.thewisepineapple.com/2026summerscores] 👑 Connect with Christine:📍Website - The Wise Pineapple [https://www.thewisepineapple.com/?utm_source=chatgpt.com] 📍LinkedIn - Christine Trippi LinkedIn [https://www.linkedin.com/in/christine-trippi-56105311?utm_source=chatgpt.com] 📍Instagram - @the_wise_pineapple [https://www.instagram.com/the_wise_pineapple/?utm_source=chatgpt.com] 📍YouTube - The Wise Pineapple YouTube Channel [https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/?utm_source=chatgpt.com] 📍FREE Facebook Group for Hoteliers - Join the Facebook Group [https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/?utm_source=chatgpt.com] 📍Join the Crown Society - The Crown Society [https://www.thewisepineapple.com/crown?utm_source=chatgpt.com]

E90 - Emotional Luxury

What transforms a good guest experience into an unforgettable one? In this heartfelt and powerful episode of The Yes Show, Christine Trippi dives into the magic of unexpected hospitality and why emotional luxury matters more than ever. From unforgettable hotel moments to lessons inspired by Will Guidara and the concept of “Unreasonable Hospitality,” this episode will challenge leaders to stop focusing only on transactions and start creating emotional experiences guests never forget. 🍍 In This Episode You’ll Learn: *  Why “friendly service” alone no longer creates memorable guest experiences  *  What emotional luxury really means and why it builds deeper loyalty  *  How small, unexpected gestures create unforgettable moments  *  Why extraordinary hospitality does NOT have to be expensive  ✅ Action Items: 1.  Create FIVE “sweet surprise” moments with your team this week  2.  Identify one ordinary guest touchpoint you can make extraordinary  3.  Start looking for emotional friction points guests never say out loud  From This Episode:📍Signup for Sweet Summer Scores: https://www.thewisepineapple.com/2026summerscores [https://www.thewisepineapple.com/2026summerscores] 👑 Connect with Christine:📍Website - The Wise Pineapple [https://www.thewisepineapple.com/?utm_source=chatgpt.com] 📍LinkedIn - Christine Trippi LinkedIn [https://www.linkedin.com/in/christine-trippi-56105311?utm_source=chatgpt.com] 📍Instagram - @the_wise_pineapple [https://www.instagram.com/the_wise_pineapple/?utm_source=chatgpt.com] 📍YouTube - The Wise Pineapple YouTube Channel [https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/?utm_source=chatgpt.com] 📍FREE Facebook Group for Hoteliers - Join the Facebook Group [https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/?utm_source=chatgpt.com] 📍Join the Crown Society - The Crown Society [https://www.thewisepineapple.com/crown?utm_source=chatgpt.com]

E89 You’re Not a Bad Leader… You’re Using the Wrong Tool

In this powerful episode of The YES Show, John D. Harney shares the career-changing realization that transformed the way he leads people. After being fired multiple times by age 26, John finally stopped blaming everyone else and faced the hardest truth of all: he was the common denominator. That moment became the beginning of a leadership philosophy that now helps organizations and leaders thrive. If you lead people, coach teams, or want to become a stronger communicator, this episode is packed with practical wisdom and unforgettable stories. 🎯 In This Episode, You’ll Learn:  Why leadership is about people while management is about process   How intentional conversations create stronger teams   The difference between compliance and true buy-in   Why explaining the “why” behind standards changes everything  ✅ Action Items From This Episode:  Schedule one intentional one-on-one conversation this week   Ask your team: “Where do you need more support and more challenge?”   Replace “but” with “and” when communicating change  If this conversation resonated with you, that’s actually exactly why I’m hosting Sweet Summer Scores later this month.  Join here: https://www.thewisepineapple.com/2026summerscores Mark Irgang's Episodes: E42 Say Yes to the Mess: Turning the Worst into a Hospitality Powerhouse with Mark Irgang - Part 1 - https://youtu.be/4fDqnC0KxL8 E43 Say Yes First: Leadership, Loyalty & Mink Coats with Mark Irgang - Part 2 - https://youtu.be/c5Es20KkmCA 🔗 Connect with John: 📍John Harney's Lead Magnet - https://johndharney.com/questions 📍Website - https://www.johndharney.com/ 📍LinkedIn - https://www.linkedin.com/in/johndharney/ 🔗 Connect with Christine: 📍Website - The Wise Pineapple 📍LinkedIn - Christine Trippi LinkedIn 📍Instagram - @the_wise_pineapple 📍YouTube - The Wise Pineapple YouTube Channel 📍Facebook Group - Free Hoteliers Facebook Group 📍Join the Crown Society - The Crown Society