You've Got People Problems
Host Mel Ortiz welcomes Shane Greene of SGE International for a deep-dive into elevating brands by building intentional workplace cultures that drive extraordinary customer and employee experiences. Drawing from decades in hospitality, including time at Ritz-Carlton, Shane shares practical and research-backed insights on why great managers, intentional practices, and recognition are at the heart of thriving organizations. The conversation covers how to foster environments where employees are seen and respected, why moments of recognition matter, and how leadership presence shapes engagement and retention. Mel and Shane also discuss the evolving demands on managers, the importance of hiring for culture fit, and the science behind energizing teams. Key topics covered in this episode include: Why intentional employee experience drives customer and brand outcomes The critical moments in an employee’s day that shape perception and engagement How recognition and respect fuse to create powerful human connections Why energy management matters as much as time management for leaders The importance of hiring for personality, not just experience, in hospitality How AI may reshape management, freeing leaders to focus on people Whether you’re a leader, HR professional, or someone passionate about culture design, this episode offers actionable strategies for building authentic, high-performing teams and organizations. If you want to learn how intentional practices, manager development, and energy management can transform your workplace, this episode is packed with insights and real-world stories from industry leaders. Visit Activate Human Capital Growth's Website: https://www.activatehcg.com/ Questions? Email info@activatehcg.com
48 episodios
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