The Real Cost of Quality - Recorded Live at WCIQ - ATQ 25

The Real Cost of Quality - Recorded Live at WCIQ - ATQ 25

Recorded live at WCQI, Doug Wood and W. Frazier Pruitt — coauthors of Principles of Quality Costs, Fifth Edition — join All Things Quality to discuss the hidden costs organizations often miss, and why the future of quality depends on fundamentals, communication, business fluency, and people. More resources: What is Cost of Quality? — ASQ [https://asq.org/quality-resources/cost-of-quality] 2025 ASQE Insights on Excellence Cost of Quality Report [https://asq.org/quality-resources/benchmarking/2025-asqe-insights-on-excellence-cost-of-quality-report?id=ea25b79e3c5c4ba0a65e0cc83ffdaaa1&utm_source=chatgpt.com] Targeting Quality Costs — Quality Progress [https://asq.org/quality-progress/articles/targeting-quality-costs?id=069be6050a834cc7878ea52783039706] Cost of Quality: Finance for Continuous Improvement — ASQ Training [https://asq.org/training/cost-of-quality---finance-for-continuous-improvement-qpc] Connect with Doug Wood on LinkedIn [https://www.linkedin.com/in/douglascwood?utm_source=chatgpt.com] Connect with W. Frazier Pruitt on LinkedIn [https://www.linkedin.com/in/wfrazierpruitt?utm_source=chatgpt.com]

Quality 5.0 and the Future of Human-Centric Excellence - ATQ 24

Before WCQI 2026, I spoke with Seetharam “Ram” Kandarpa, Founder and Director of Shaarkview Consultancy, ASQ ConnEx Expert, and ASQ volunteer leader, about where quality is headed next. We discuss his journey into quality, current challenges in the field, what Quality 5.0 means in practical terms, balancing technology with human judgment, and advice for quality professionals looking to grow in a changing landscape. Listen now, share with a fellow quality professional, and follow All Things Quality for more conversations shaping the future of quality. More resources: * Seetharam “Ram” Kandarpa | ASQ ConnEx Expert profile [https://asq.org/asqconnex/experts/seetharam-kandarpa?id=a22311d484f6449bb9d6b0298bb0d7e8] * ATQ Podcast Episode 9: Upskilling for Quality 4.0 & 5.0 [https://podcasters.spotify.com/pod/show/pablo-baez0/episodes/Upskilling-for-Quality-4-0--5-0---ATQ-9-e399gnr] * ASQ: Quality 4.0 overview [https://asq.org/quality-resources/quality-4-0] * ASQ Article: The Download: From Quality 4.0 to the Brink of 5.0 [https://asq.org/quality-progress/articles/the-download-from-quality-40-to-the-brink-of-50?id=7551b8ec70bb4cef8c126243fc83e38d] * ASQTV: Industry 5.0 [https://videos.asq.org/tag/industry-5-0/]

AI, Empathy, and the Future of Care - Neha Chowrasia- ATQ 23

In this episode of All Things Quality, we talk with Neha Chowrasia about AI in healthcare and why the future is not human vs. machine, but both working together. We explore where AI is improving quality, safety, and efficiency, and why empathy, judgment, and human-centered care still matter most. Based on Neha’s Quality Progress article, “Hand in Hand [https://asq.org/quality-progress/articles/hand-in-hand?id=25b47fabdd184c0f8ea0c3d9816aac42].” More resources: * Connect with Neha on LinkedIn [https://www.linkedin.com/in/neha-chowrasia/] * Read Neha’s Quality Progress article, “Hand in Hand [https://asq.org/quality-progress/articles/hand-in-hand?id=25b47fabdd184c0f8ea0c3d9816aac42]” * Join ASQ [https://asq.org/membership] * Download the ASQ Mobile App [https://asq.org/membership/app] for bonus material and more quality resources

When Your Process Meets Reality - Andrea Baker, HOP Mentor - ATQ 22

What happens when the procedure looks right on paper, but real work tells a different story? In this episode of All Things Quality, I’m joined by Andrea Baker, The HOP Mentor, for a practical conversation on Human and Organizational Performance (HOP) and what quality leaders can learn from the human side of work. We get into how Andrea found her way into HOP, why safety and quality are more connected than many people realize, and how leaders can move from blame-based reactions to better learning. We also talk about procedure drift, person vs. system thinking, culture change, and where AI and technology can help—or hurt—when organizations are trying to understand how work really gets done. More resources: * Andrea Baker on LinkedIn [https://www.linkedin.com/in/andrea-baker-448832148] * Andrea’s 2026 ASQ Lean and Six Sigma Conference keynote presentation [https://ember.box.com/s/gwpp1zr17e1ncle80kg6eaoj40coq6y7] * The HOP Mentor website [https://www.thehopmentor.com/] * Join ASQ [https://asq.org/membership]

The Next Era of Quality: A 5 Dimensional Model with Danny Even Chen - ATQ 21

What does the next era of quality look like? In this episode of All Things Quality, Danny Even Chen joins us to explore how AI, digitization, and changing expectations are reshaping the future of quality. He also shares the framework he proposes for this next era: a five-dimensional view of quality that expands beyond product and service to include solution, knowledge, and experience. * Read his Quality Progress article: Branching Into the Next Era of Quality [https://asq.org/quality-progress/articles/branching-into-the-next-era-of-quality?id=c4d5d5eaec424c789f0ad867a889dee3&utm_source=mobile_app&utm_medium=post&utm_campaign=mar26qpchen] * Connect on LinkedIn: Danny Even Chen [https://www.linkedin.com/in/dannyevenchen/] * Attend ASQ's World Conference on Quality & Improvement [https://asq.org/wcqi] (Orlando, May 17) * Access Your April Member Gift – Lean Six Sigma in the Digital Age [https://asq.org/membership/member-gift]⁠ * Download ASQ's Mobile App [https://asq.org/membership/mobile-app]⁠ * Send feedback /podcast ideas: ⁠mailto:pbaez@asq.org [pbaez@asq.org]