Can we talk about customer complaints?

Can we talk about customer complaints?

Britt always says, "It's not personal, it's just business"... but what happens when a customer decides to make it personal? In today's episode, we're diving into one of the trickiest parts of running a business: customer service. From unreasonable complaints and difficult customers to navigating situations where the customer believes they're always right, Britt shares her thoughts on where businesses should draw the line and how to handle conflict without losing your cool. LINKS Follow Britt on: * Instagram - @brittney_saunders [https://www.instagram.com/brittney_saunders/?hl=en] * Instagram - @bigbusiness_podcast [https://www.instagram.com/bigbusiness_podcast/] * TikTok - @brittney_saunders  [https://www.tiktok.com/@brittney_saunders?lang=en] * YouTube - Brittney Saunders - Fayt The Label [https://www.youtube.com/@faytthelabel] * Check out FAYT The Label HERE. [https://faytthelabel.com/] * Purchase my book "Just Getting Started" HERE [https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html] CREDITS Host: Brittney Saunders.  Executive Producer: Xander Cross Managing Producer: Ricardo Bardon Find more great podcasts like this at novapodcasts.com.au  [http://novapodcasts.com.au/]and follow Nova Podcast's Instagram @novapodcastsofficial [https://www.instagram.com/novapodcastsofficial/] See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Have Fayt and other brands lost their sparkle?

Britt is feeling inspired today, so much so that she's sat down at 8pm to record this episode. Many businesses have been posting on social media recently, all essentially saying the same thing but in different ways. All signaling a shift that seems to be hitting every business that has experienced a growth phase. What is it, though?  LINKS Follow Britt on: * Instagram - @brittney_saunders [https://www.instagram.com/brittney_saunders/?hl=en] * Instagram - @bigbusiness_podcast [https://www.instagram.com/bigbusiness_podcast/] * TikTok - @brittney_saunders  [https://www.tiktok.com/@brittney_saunders?lang=en] * YouTube - Brittney Saunders - Fayt The Label [https://www.youtube.com/@faytthelabel] * Check out FAYT The Label HERE. [https://faytthelabel.com/] * Purchase my book "Just Getting Started" HERE [https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html] CREDITS Host: Brittney Saunders.  Executive Producer: Xander Cross Managing Producer: Ricardo Bardon Find more great podcasts like this at novapodcasts.com.au  [http://novapodcasts.com.au/]and follow Nova Podcast's Instagram @novapodcastsofficial [https://www.instagram.com/novapodcastsofficial/] See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Fayt is officially bringing back our swim range 👙

Huge exclusive news in today's bonus. Britt announces the comeback of Fayt's swim range. What is in store for the new swim range, and when can you expect it to be available to purchase? All is revealed and more in today's episode. LINKS Follow Britt on: * Instagram - @brittney_saunders [https://www.instagram.com/brittney_saunders/?hl=en] * Instagram - @bigbusiness_podcast [https://www.instagram.com/bigbusiness_podcast/] * TikTok - @brittney_saunders  [https://www.tiktok.com/@brittney_saunders?lang=en] * YouTube - Brittney Saunders - Fayt The Label [https://www.youtube.com/@faytthelabel] * Check out FAYT The Label HERE. [https://faytthelabel.com/] * Purchase my book "Just Getting Started" HERE [https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html] CREDITS Host: Brittney Saunders.  Executive Producer: Xander Cross Managing Producer: Ricardo Bardon Find more great podcasts like this at novapodcasts.com.au  [http://novapodcasts.com.au/]and follow Nova Podcast's Instagram @novapodcastsofficial [https://www.instagram.com/novapodcastsofficial/] See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

The truth about Blue Eyed Kayla Jade (Ft. Skincaredavey from BWU)

Talk about cutting it fine! We sat down with Skincare Davey mere hours after his new product launch with his skincare brand 'Boring Without You'. And this launch sees him team up with one of Australia's biggest creators, Blue Eyed Kayla Jade. Davey pulls back the curtain on how he's leveraged virality and social media to build a thriving brand, the realities of turning internet attention into sales, and what it's really like collaborating with major influencers.    LINKS Follow Britt on: * Instagram - @brittney_saunders [https://www.instagram.com/brittney_saunders/?hl=en] * Instagram - @bigbusiness_podcast [https://www.instagram.com/bigbusiness_podcast/] * TikTok - @brittney_saunders  [https://www.tiktok.com/@brittney_saunders?lang=en] * YouTube - Brittney Saunders - Fayt The Label [https://www.youtube.com/@faytthelabel] * Check out FAYT The Label HERE. [https://faytthelabel.com/] * Purchase my book "Just Getting Started" HERE [https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html] CREDITS Host: Brittney Saunders.  Executive Producer: Xander Cross Managing Producer: Ricardo Bardon Find more great podcasts like this at novapodcasts.com.au  [http://novapodcasts.com.au/]and follow Nova Podcast's Instagram @novapodcastsofficial [https://www.instagram.com/novapodcastsofficial/] See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

What I would do starting again with ZERO audience

What would Britt do if she were to start all over again, but with absolutely zero audience or community? That's the question asked in this week's bonus episode, and Britt is breaking it down into 3 simple steps. LINKS Follow Britt on: * Instagram - @brittney_saunders [https://www.instagram.com/brittney_saunders/?hl=en] * Instagram - @bigbusiness_podcast [https://www.instagram.com/bigbusiness_podcast/] * TikTok - @brittney_saunders  [https://www.tiktok.com/@brittney_saunders?lang=en] * YouTube - Brittney Saunders - Fayt The Label [https://www.youtube.com/@faytthelabel] * Check out FAYT The Label HERE. [https://faytthelabel.com/] * Purchase my book "Just Getting Started" HERE [https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html] CREDITS Host: Brittney Saunders.  Executive Producer: Xander Cross Managing Producer: Ricardo Bardon Find more great podcasts like this at novapodcasts.com.au  [http://novapodcasts.com.au/]and follow Nova Podcast's Instagram @novapodcastsofficial [https://www.instagram.com/novapodcastsofficial/] See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.