Too Complicated

Too Complicated

This week's conversation delves into the complexities of over-engineering in technology, particularly how it impacts support orgs. Colin, Jenny & Ashley discuss the challenges faced by support teams, the importance of communication and transparency, and the emotional toll on teams. They explore the disconnect between product development and customer support, emphasizing the need for trust and transparency.

Bad Job Bingo

Join Ashley Hayslett and Steph Lundberg as they discuss Bad Job Bingo, a unique tool that Steph developed to help job seekers navigate today's challenging job market. Suffer through Ashley recording through her headset and not her microphone while they dive into deciphering confusing job descriptions, understanding company culture, and the surprising ways AI is shaping job postings. Plus, they'll tackle misconceptions about hiring managers and the critical role of community in your job search. Tune in to learn how to spot red flags, find a better fit, and secure your next role! Find Ashley on LinkedIn [https://www.linkedin.com/in/ashley-hayslett/] and the Professional Helpers Job Drop [https://newsletter.prohelpcx.com/]. Find Steph on LinkedIn [https://www.linkedin.com/in/smlundberg/?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base%3Bhg%2FGtdt1RDuGmTn0p0aOpQ%3D%3D] and Support Human [https://www.supporthuman.cx/]. ElevateCX is an intimate community for CX pros. Learn more about us here [https://www.elevatecx.co/] and come join us in Slack [https://community.elevatecx.co/]!