The Work Behind the Lines: Keeping Your Power Safe and Steady

The Work Behind the Lines: Keeping Your Power Safe and Steady

In this episode of Co-op Conversations with DEMCO, we’re joined by linemen Michael Welborn and serviceman Ashton to explain how capacitor banks help keep your power steady and reliable, what our crews look for during systemwide inspections, and how devices like reclosers work to protect the grid. You’ll also learn how to tell the difference between an issue inside your home and something on our system—and we break down what’s normal, what’s not, and when to give us a call.

Day In the Life of a DEMCO Lineman

In this episode of Co-op Conversations with DEMCO, host David Latona sits down with District Manager Cody Glascock to take you behind the scenes of a “day in the life” of the crews who keep your power on. You’ll also hear about the work members don’t see, the mindset it takes to do the job safely, and the dedication of local crews who are ready to respond at a moment’s notice. Cody shares what it really takes to keep the system running—long before an outage ever occurs.

After Winter Storm Fern

Winter Storm Fern brought snow, freezing rain and high winds that led to nearly a million power outages across 19 states earlier this year. Atmospheric conditions in several states caused ice buildup that brought down trees and branches and caused massive ice loading on power lines. And when Winter Storm Fern moved through Louisiana, DEMCO crews answered the call to help restore power beyond our service area. In this episode of Co-op Conversations with DEMCO, host David Latona sits down with District Manager Andy Graham and Lineman Justin Andrews, who recently returned from assisting Northeast Louisiana Power Cooperative through the electric cooperative mutual aid network. They share what it’s like to get the call, prepare to deploy, and work long days in freezing conditions on a system that isn’t their own. From safety briefings and equipment staging to meeting host crews and navigating unfamiliar lines, this episode offers a behind-the-scenes look at storm restoration from the men in the field. You’ll hear how different types of storms create different challenges, why safety is part of every decision, and what cooperative mutual aid truly means for electric cooperatives. It’s a candid conversation about the preparation, coordination, and teamwork required to restore power — and what it means to serve as part of an electric cooperative.

Helping Members in Times of Need — The DEMCO Foundation

In this episode of Co-op Conversations with DEMCO, host David Latona is joined by Rhowanda “Rho” Vessel, DEMCO’s Community Relations Coordinator, to talk about the DEMCO Foundation and the vital role it plays in supporting co-op members during times of need. Rho explains how the Foundation works, the types of assistance it provides, and how small contributions from members add up to meaningful help for neighbors across our service area. You’ll also hear about the careful review process behind each request, emergency assistance, school uniform and scholarship programs, and the lasting impact of members helping members. This episode highlights the cooperative spirit at the heart of DEMCO—where local people come together to support one another when it matters most.

Enhancing the Member Experience — DEMCO’s New Call System

In this episode of Co-op Conversations with DEMCO, host David Latona sits down with Galen Dunbar, DEMCO’s Chief Member Services Officer, to talk about how DEMCO is making it easier than ever to connect with your cooperative. You’ll hear how DEMCO’s new cloud-based phone system improves every call — with features like call-back options, a Spanish-language menu, and an integrated platform that unites phone, chat, and email history in one place. The result? Faster, smoother, and more personal service for every member. Discover how DEMCO’s Member Services and IT teams worked together to launch technology that keeps local service at the heart of every interaction — ensuring members always reach a friendly, informed voice ready to help. To learn more or contact Member Services, visit DEMCO.org/Contact or call 844-MyDEMCO.