Ep 308 || Getting To Know Your Customers

Ep 312 || Our Fall Q & A Episode

The week, Kayomi and Griff answer your questions; What to do if a return is shipped by the buyer but never received; eBay Standard Envelope and tracking; Item delayed in transit; Buyer requests to split up a lot; and auction winner requests to hold off shipping in order to combine shipping. Plus a special announcement from your podcast team. eBay Standard Envelope [https://https://www.ebay.com/sellercenter/shipping/choosing-a-carrier-and-service/ebay-standard-envelope]

Ep 311 || Preparing for the General Product Safety Regulation (GPSR)

Matt Olson, Senior Director of Product for Seller Excellence and Regulatory explains this new EU regulation that will impact any seller who sells into the EU and what those sellers need to do to be in compliance when the regulation goes into effect in December. This week’s question is about buyer names or addresses that are too long to fit on an eBay label.  Questions? Call us! 888-723-4630 Email us! podcast@ebay.com [podcast@ebay.com] Visit our eBay page! ebay.com/podcast [http://ebay.com/podcast] Take our Survey! https://connect.ebay.com/srv/survey/a/sellerops.podcast Episode Links eBay GPSR Page https://www.ebay.com/sellercenter/resources/general-product-safety-regulation [https://www.ebay.com/sellercenter/resources/general-product-safety-regulation] EU GPSR Document https://commission.europa.eu/document/download/a281b150-19fd-44f9-bef8-c6018f9c4792_en?filename=factsheet%20GPSR%20final.pdf [https://commission.europa.eu/document/download/a281b150-19fd-44f9-bef8-c6018f9c4792_en?filename=factsheet%20GPSR%20final.pdf]

Ep 310 || eBay Government Relations For Sellers

Seller Advocacy Specialist for the GR team, Leah Erwin outlines the mission of the eBay Government Relations team and how sellers can assist through the eBay Small Business Ambassador Program. This week’s seller question is about buyers who use Freight Forwarding companies.  Questions? Call us! 888-723-4630 Email us! podcast@ebay.com [podcast@ebay.com] Visit our eBay page! [https://ebay.com/podcast] Take our Survey! [https://connect.ebay.com/srv/survey/a/sellerops.podcast] USPS Rate Changes [https://community.ebay.com/t5/Announcements/USPS-Rate-Changes-Effective-September-16-2024/ba-p/34661022] Impacted Zip Code List [https://ir.ebaystatic.com/pictures/aw/pics/usps_exception_zip_codes%2008_2024.xlsx] eBay Main Street [https://ebaymainstreet.com/sban]  Government_relations@ebay.com [Government_relations@ebay.com]

Ep 309 || The New Advertising Dashboard Explained

eBay Growth Advisor with the Ads Team, Elisabeth Rommel outlines the new Advertising Dashboard in Seller Hub and how the new enhancements make it easier to set up and track your Promoted Listings campaigns. The question for this week: Shipping eBay items via Freight. Questions? Call us! 888-723-4630 Email us! podcast@ebay.com [podcast@ebay.com] Visit our eBay page! [https://ebay.com/podcast] Take our Survey! [https://connect.ebay.com/srv/survey/a/sellerops.podcast] Episode Links New eBay Advertising Dashboard [https://www.ebay.com/sh/ads/dashboard] eBay Shipping Rate Tables [https://www.ebay.com/help/selling/shipping-items/using-shipping-rate-tables?id=5459]

Ep 308 || Getting To Know Your Customers

eBay Growth Advisor Aaron White outlines five ways you can get to know your buyers better. From the Shipping team, Chad Stewart updates us on the recent enhancements to eBay International Shipping. Your hosts answer a question about custom Item Specifics.  Questions? Call us! 888-723-4630 Email us! podcast@ebay.com [podcast@ebay.com] Visit our eBay page! [https://ebay.com/podcast] Take our Survey! [https://connect.ebay.com/srv/survey/a/sellerops.podcast]