Customers Want Trust, Transparency and Governance

Customers Want Trust, Transparency and Governance

How do enterprise customers deploy generative AI and trust it? Vinay Patel, Chief Trust and Security Officer at Zendesk, addresses this in a podcast recorded at Zendesk Relate 2026. He believes trust is key and rejects the notion of security as a bottleneck. Organisations also need to see governance as the essential mechanism that accelerates […]

Solving the Industrial Skills Gap with Digital Workers

Steve Brooks hosts this Enterprise Times podcast with Ultimo CEO, Steve Elsham, discussing industrial maintenance and workforce capacity. He highlights a looming crisis: up to 45% of the industrial workforce will retire by 2030, taking knowledge with them. Elsham explains That knowledge often lives in engineers’ heads, not systems, driving costly unplanned downtime and eroding profits […]

How Do We Design Software Users Actually Want

Designing software that works for a wide audience continues to be a challenge. Even inside enterprises, developers struggle to get the user interface right. Features added serve only a small group, yet vendors constantly tweak popular ones to look modern. Product teams ask small numbers of users what they want, build those features, and assume […]

How IT leaders move from AI experimentation to enterprise scale

Steve Brooks hosts an Enterprise Times podcast with SIMPPLR Vice President of Technology, Randall Kerr. They explore how IT Leaders can move from AI pilots to scalable, secure deployments. Kerr explains SIMPPLR as an AI-driven employee experience platform integrating multiple systems. Its mission is to deliver the right information to the right people at the […]

Sustainability in Manufacturing and how Companies can track carbon costs

At Epicor Insights earlier this year, Epicor’s distinguished product manager, Tim Shoemaker, joined Steve Brooks on the Enterprise Times podcast to explore how mid-market manufacturers can turn sustainability from a reporting burden into an operational advantage. Shoemaker explains that Kinetic’s journey into sustainability began with regulatory and customer pressure from Europe, where manufacturers must report the […]