Evo DK #435 - From Data To Decisions - How AI Is Rewriting The CRM Playbook

Evo DK #435 - From Data To Decisions - How AI Is Rewriting The CRM Playbook

Today's episode is hosted by Aodhfin Barbour and they are joined on the podcast by Mathias Grene, CRM Marketing Specialist at DSB København, Ade Wesley, Digital Acquisition & Automation Manager at WS Audiology, Iacopo Digregorio, CRM AI Manager at WS Audiology A/S and Shahid Mahmood Hussain, Lead Technical Advisor & Enterprise Architect at Abakion A/S. The conversation explores how AI is transforming CRM strategies and helping organisations move from raw data to actionable insights. The exchange highlights the growing importance of automation, customer intelligence, predictive analytics and data-driven decision making in modern business environments. The discussion also examines how organisations can improve customer engagement while creating more efficient and scalable processes. Throughout the episode, the panel considers the opportunities and challenges associated with implementing AI in CRM ecosystems. The exchange highlights the role of digital transformation, enterprise technology, marketing automation and data management in shaping future customer experiences. Listeners will gain valuable perspectives on how AI can support smarter business decisions, strengthen customer relationships and help organisations unlock greater value from their data. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Evo DK #434 - SAP Platforms

Today's episode is hosted by Ben Wells and they are joined on the podcast by Hasse Hansen, Lead Architect at LEO Pharma, Flemming Rasmussen, Lead Basis Consultant at Copenhagen Airport and Olof Von Ehrenkrook, Director Of SAP Platforms at Danfoss. The conversation explores SAP platforms and their role within modern enterprise environments. The discussion examines platform strategy, architecture, operational considerations and the evolving requirements facing organisations as they manage complex technology landscapes. The exchange also highlights how businesses approach reliability, scalability and long-term technology planning. Across the episode, the guests share perspectives on enterprise systems, digital transformation and the importance of aligning technical platforms with organisational goals. The conversation covers topics including SAP operations, cloud infrastructure, platform governance and architectural decision-making. Listeners will gain insight into current challenges, emerging priorities and practical considerations shaping SAP platforms across large organisations and critical business environments. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Evo DK #433 - Cloud, Data Centres & Digital Sovereignty

Today's episode is hosted by Jake Stamp and they are joined on the podcast by Peter Jayatissa, Senior Vice President Infrastructure & Operations at Nuuday, Ulrik Uhre Brink, Head Of Core Cloud at GN Group, Felice Dibattista, Lead SaaS Architect at Stibo DX and Thomas Kjær Mikkelsen, Senior Director, IT Infrastructure Services And Operation at Grundfos. The conversation explores the evolving landscape of cloud, data centres and digital sovereignty, examining how organisations are balancing innovation, operational resilience and governance requirements in increasingly complex technology environments. The exchange highlights the challenges and opportunities associated with cloud infrastructure, enterprise architecture and modern IT operations. The discussion also considers the strategic role of data centres, the impact of regulatory expectations and the importance of building scalable digital platforms that support long-term business objectives. Along the way, the guests and host reflect on cloud adoption trends, cybersecurity considerations and the growing significance of digital sovereignty as organisations seek greater control, flexibility and reliability across their technology ecosystems. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Evo DK #432 - Making AI Work In SAP

Today's episode is hosted by Ben Wells and they are joined on the podcast by Klaus Heinemann, Head of SAP at Lemvigh-Müller and Jon Maaloev Holm, Director of Data and Analytics (SAP) at LEO Pharma A/S. The conversation explores how organisations are approaching AI within SAP environments and the practical considerations involved in turning emerging technologies into measurable business outcomes. The discussion examines enterprise AI strategies, data foundations, analytics capabilities and the role of SAP in supporting innovation across complex organisations. The exchange highlights the importance of data quality, governance and business alignment when implementing AI initiatives at scale. It also considers the evolving relationship between analytics, automation and decision-making, alongside the opportunities and challenges that accompany digital transformation programmes. Throughout the discussion, AI within SAP is considered from both a strategic and operational perspective, offering insight into how organisations are adapting to changing technology landscapes while seeking long-term value from their investments. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Evo DK #431 - Senior Leadership Conversations

Today's episode is hosted by Ben Wells and they are joined on the podcast by Thomas Kjær Mikkelsen, Head Of Infrastructure at Grundfos, Ibrahim Kamstrup-Akkaoui, Vice President at Novo Nordisk, Kasper Diaz Sommer, Senior Vice President at Horizon Air Freight and Anja Ruff, Director- Head Of OCIO at DLG Group. The conversation explores senior leadership perspectives across infrastructure, logistics, pharmaceuticals and enterprise operations, highlighting how executives are approaching digital transformation, operational resilience and long-term business strategy in evolving global markets. The exchange also examines the importance of leadership alignment, innovation and collaboration when managing complex organisations and large-scale operational environments. Throughout the discussion, the guests reflect on business growth, technology adoption and the changing demands placed on modern leadership teams. The episode highlights how senior leadership continues to shape organisational agility, decision-making and sustainable development across multiple industries, while also touching on supply chain management, infrastructure strategy and executive communication in a competitive business landscape. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.