PMP Industry Insiders

🎙️ Welcome to Insiders Rewind — Recapping April! This month, we’re diving into insights from Episodes 220 to 223, ✅ Episode Highlights: Ep. 220: Accurate Reports - Are you squeezing enough value out of your CRM data? Ep. 221: Tariffs! - Lots of chemicals used in the pest control industry come from other countries. What is the impact on these with all of the tariff talk? Ep. 222: AI CSRs - Ka Tsu from Avoca AI explains more about AI CSRs and how they never sleep, never take a day off and never miss a call! Ep. 223: Passing the Torch #3 - The third installment of the Passing the Torch Series featuring Nozzel Nolen Pest Solutions. Hear more about being the boss' kid and the pressures that come along with it. We’d love to hear from you. Drop a comment, leave a review on Apple Podcasts or Spotify, and connect with us on social media @PMPIndustryInsider. 🎧 Listen On: Spotify | Apple Podcasts | YouTube | Google Podcasts

Voice for Pest's Director of Business Development Raymond Kidwell joins the show to discuss the recent implementation of a new phone system at Donnie's company, Triangle Home Services. They cover Donnie's initial concerns, highlight the benefits of the system, including enhanced efficiency and reporting features, and discuss the AI capabilities Donnie is most excited about.   Guest: Raymond Kidwell, Director of Business Development, Voice for Pest   Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists [https://www.pcobookkeepers.com/] Donnie Shelton, Triangle Home Services [https://www.trianglepest.com/]

This week, Dan and Donnie continue the family business series with Mikey & Mandy Nolen, the father-daughter team who operate Nozzle Nolen in West Palm Beach, Fla. They cover how the company is transitioning to a new generation of leadership, including Mickey's philosophy of "getting out of the way without going away."   Guests: Mickey Nolen & Mandy Nolen, Nozzle Nolen Pest Solutions   Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists [https://www.pcobookkeepers.com/] Donnie Shelton, Triangle Home Services [https://www.trianglepest.com/]

What if you had a CSR who could answer after-hours calls, schedule service and respond to questions 24/7/365? On this episode, Ka Tsu of Avoca AI joins Dan and Donnie to discuss an AI call center and customer service platform. Tune in to hear a Q&A about the benefits and challenges of implementing AI CSRs in pest control.   Guest: Ka Tsu, Sales & Partnership Lead, Avoca AI   Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists [https://www.pcobookkeepers.com/] Donnie Shelton, Triangle Home Services [https://www.trianglepest.com/]

In this early-release episode, Dan and Donnie react to the Trump administration's sweeping tariff announcement. They cover potential consequences for the pest and lawn industries, share best practices for weathering an economic jolt and offer advice for owners experiencing uncertainty.    Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists [https://www.pcobookkeepers.com/] Donnie Shelton, Triangle Home Services [https://www.trianglepest.com/]