EP42 - 7 Deadly Sins of Business - Pride

Why Your Cleaning Business Looks Profitable But Feels Broke

Your revenue is growing. Your P&L looks fine. So why is the bank account always running low? This episode of Polishing Profits breaks down the real reason cleaning businesses feel broke even when they look profitable. Mark, Sharon, and Edwin have all lived this - and in this episode they tell you exactly what is happening. Edwin shares how landing data center accounts on net-90 terms nearly wiped out his cash despite his business growing fast. Mark talks about staring at a $15K payroll with $9K in the bank. Sharon breaks down the most common mistake she sees as a consultant: owners confusing revenue minus labor with actual profit. The core truth this episode drives home: "✨profit is an opinion✨. Cash is a fact. And until you understand why those two numbers are different, the stress never goes away. This is Part 1 of a 2-part series. Part 2 (coming next thursday) covers the 5 specific drains on your cash and exactly what to do about each one. SUBSCRIBE for new episodes every Thursday: https://www.youtube.com/@PolishingProfits [https://www.youtube.com/@PolishingProfits] CHAPTERS: 0:00 - The Cash Flow Paradox 2:00 - Profit vs. Cash: What's the Difference? CONNECT WITH US: YouTube: @PolishingProfits Instagram: @Polishingprofits_podcast Facebook: Polishing Profits Podcast TikTok: @polishing.profits ABOUT THE HOSTS: Mark Anderson - 50 years in the cleaning industry. Built an eight-figure facilities company, a seven-figure franchise organization, operated across the US and Canada, and successfully exited all of them. Now helping others do the same at TPGI NOW (tpginow.com [http://tpginow.com]). Sharon Cowan CBSE - 35 years in the industry. Started with 6 employees, grew to 120+ and multi-million dollar revenue. President and CEO, Cleaning Business Consulting Group (cleaningbusinessconsultinggroup.com [http://cleaningbusinessconsultinggroup.com]). BSCAI two-time award winner, published author, forensic expert in the janitorial industry. Edwin Eaton - 20 years in the industry. Owner of iPro Building Services (multi-state, specializing in data centers and medical facilities). 3x Inc. 5000 honoree. Founder of Cinch Janitorial Software (cleancinch.com [http://cleancinch.com]) and Blueprint Janitorial Coaching (blueprintjanitorial.com [http://blueprintjanitorial.com]). #cleaningbusiness #janitorialbusiness #cashflow #profitvsrevenue #cleaningbusinessowner #commercialcleaning #smallbusinessfinance #cleaningcompany #businesscashflow #polishingprofits

How to Diagnose Your Cleaning Business Health in 30 Minutes

Is your cleaning business actually healthy, or are you just staying busy? Most commercial cleaning and janitorial business owners confuse the two. In this episode, Mark Anderson, Sharon Cowan CBSE, and Edwin Eaton walk you through a 5-area diagnostic framework you can run on your own business today to find out exactly where you stand, and what to fix first. What we cover: ✅ Cash flow: are you getting paid on time, or just getting paid eventually? ✅ Profitability: your gross margin should be between 45-55% - do you know yours? ✅ People: your 90-day retention rate and what your call-out numbers really tell you ✅ Operations: are jobs getting done right without you being there? ✅ Sales pipeline: if your biggest account left tomorrow, what would replace it? As Mark puts it: "You cannot build a better business if you do not know what is broken." Whether you are doing $300K or $2M a year, these five areas are measurable, actionable, and critical to the long-term health of your company. 📌 Subscribe so you do not miss the deep-dive episodes on each of these five areas. 🔗 Connect with Sharon Cowan / CBCG: https://cleaningbusinessconsultinggroup.com [https://cleaningbusinessconsultinggroup.com] 🔗 Connect with Edwin Eaton / Cinch Janitorial Software: https://cleancinch.com [https://cleancinch.com] 🔗 Blueprint Janitorial Coaching: https://blueprintjanitorial.com [https://blueprintjanitorial.com] 🔗 Connect with Mark Anderson / TPGI: https://tpginow.com [https://tpginow.com] STAY CONNECTED: YouTube: @PolishingProfits Instagram: Polishingprofits_podcast Facebook: Polishing Profits Podcast TikTok: polishing.profits Chapters: 0:00 Is your cleaning business healthy or just busy? 1:00 The 5-area diagnostic framework 2:30 Area 1: Cash flow check 5:00 Area 2: Profitability and gross margin 8:30 Area 3: People and retention 11:30 Area 4: Operations check 13:00 Area 5: Sales pipeline 16:00 Deeper dive: pulling your 90-day bank statements 20:00 Gross margin breakdown: what goes into COGS 25:00 People check: 90-day retention and call-out rates 27:00 Operations: inspections and client pulse checks 30:00 Pipeline: what is actually waiting for an answer? 35:00 Call to action and closing ABOUT THE HOSTS: Edwin Eaton is the owner of iPro Building Services, a multi-state janitorial company honored three times on the Inc. 5000 list. He is also the founder of Cinch Janitorial Software and host of the Built After Hours podcast. Sharon Cowan, CBSE is the Chairman and President of Cleaning Business Consulting Group (CBCG), a results-oriented consulting firm with 30 years of janitorial industry experience. She is a published author, industry speaker, and Forensic Expert in the Janitorial Industry. Mark Anderson has spent 50 years building, scaling, and successfully exiting cleaning and facilities service businesses, including an eight-figure company and a seven-figure franchise organization. #cleaningbusiness #janitorialbusiness #commercialcleaning #cleaningcompany #businesshealth #cashflow #cleaningbusinesstips #polishingprofits #cleaningpodcast

How to Kepp and Retain Clients 10x Retention Secret

Stop being just another service delivery person and learn how to become the "one call" your client ever needs to make. In this episode of Polishing Profits, we explore the shift toward personalizing customer interactions to boost your customer lifetime value and secure long-term success. We look at moving beyond the standard scope of work by utilizing CRM data and direct feedback to stay ahead of your client's needs. Learn why you should never wait for a customer to ask for extra services and how building a "value-add" mindset creates an emotional bank account that protects your business when things go wrong. ✅ WHAT WE’RE TALKING ABOUT IN THIS EPISODE: * Moving from a contractor to a go-to person for all facility needs. * How personalizing customer interactions changes the way your client feels about your service. * Utilizing CRM data and customer portals to track history and anticipate future requests. * The Manny Story: How unexpected, no-charge value-adds cement client loyalty. 💎 Listen on Spotify: https://open.spotify.com/show/5jb9Ddd34ETNVZZpfnhjNi?si=52fce10619a34966 [https://open.spotify.com/show/5jb9Ddd34ETNVZZpfnhjNi?si=52fce10619a34966] 💎 Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/polishing-profits/id1694768585 [https://podcasts.apple.com/us/podcast/polishing-profits/id1694768585] 💎 COME HANG WITH US HERE: ➡️ Instagram: https://www.instagram.com/polishingprofits_podcast/ [https://www.instagram.com/polishingprofits_podcast/] ➡️ Facebook: https://www.facebook.com/p/Polishing-Profits-Podcast-61554572008927/ [https://www.facebook.com/p/Polishing-Profits-Podcast-61554572008927/] ABOUT POLISHING PROFITS POLISHING PROFITS is the premier resource for cleaning business owners looking to scale their operations through veteran industry expertise. Hosted by Mark Anderson, Sharon Cowanv CBSE, and Ed Selkow, the podcast provides actionable strategies to help you evolve from a basic service provider into a high-level facility partner. #PolishingProfits #MarkAnderson #SharonCowan #EdSelkow #CleaningBusiness #JanitorialService #CustomerExperience #CustomerRetention #CRM #SmallBusinessGrowth

Janitorial Business Success: Edwin Eaton's Journey with Software & Consulting - Polishing Profits

Send us a text [https://www.buzzsprout.com/twilio/text_messages/2144875/open_sms] Revolutionizing the Cleaning Industry with Innovation and Expertise | Featuring Edwin Eaton Dive deep into the commercial cleaning industry with Edwin Eaton, the owner of iPro Building Services and the mastermind behind Blueprint Janitorial Consulting and Cinch Janitorial Software.  With over 20 years of experience, Edwin shares his journey from a college side-gig to building a thriving business recognized by the Inc 5000. Learn about his unique approach to company culture, how to retain employees, and the innovative tools he developed to streamline operations. Whether you're a seasoned professional or just starting in the industry, Edwin's insights and strategies are invaluable.

From Failure to Fortune: How to Turn Business Setbacks into Success

Send us a text [https://www.buzzsprout.com/twilio/text_messages/2144875/open_sms] Turning Failures into Fortunes | Polishing Profits Podcast In this episode of Polishing Profits, we discuss the challenging yet rewarding topic of turning failures into fortunes.