POPS! The People Ops Podcast

Q&A: What words do I use in an employee termination?

Having a conversation with an employee about why you’re letting them go is never fun. Sometimes it can even be difficult or challenging. In this episode, Jill Shroyer, Founder and CEO of Expedition HR and best-selling author of the book Conquer Sticky Situations, shares helpful phrasing for when you need to let someone go. This five-step formula will give you the basics to handle any tough conversation. She also shares some tips to accommodate for the nuanced “what if” scenarios. Additional Resources: * Order your copy of our book People Operations: Zenefits.com/pops-book [https://www.zenefits.com/pops-book/] * Submit your People Ops questions [https://www.zenefits.com/workest/ask-a-question/]: https://www.zenefits.com/workest/ask-a-question/ [https://www.zenefits.com/workest/ask-a-question/] * Check out Jill’s book, Conquer Sticky Situations: https://www.amazon.com/dp/1736213407 [https://www.amazon.com/dp/1736213407] On this episode, you’ll hear: * [00:45] An overview of the steps * [02:22] Tips to keep in mind * [04:37] Sample employee termination script

Q&A: Where do I start if I want to survey my team to gauge engagement?

Even though employee engagement is all the rage right now, according to Gallup, only 33% of employees feel engaged at work. In this episode, David Watson, Product Marketing Manager at Zenefits, shares why engagement is so important to a company’s success and how to survey your employees to gauge where they’re at. Additional Resources: * Order your copy of our book People Operations: Zenefits.com/pops-book [https://www.zenefits.com/pops-book/] * Submit your People Ops questions [https://www.zenefits.com/workest/ask-a-question/]: https://www.zenefits.com/workest/ask-a-question/ [https://www.zenefits.com/workest/ask-a-question/] On this episode, you’ll hear: * [00:25] The benefits of an engaged team * [01:30] Addressing the need to create happier, more engaged employees * [2:40] Customizing your surveys

Q&A: What costs should I consider in calculating cost per hire?

When you’re putting a lot of resources toward recruitment efforts, it’s important to understand what those costs are to determine only if they are worth the return you’re getting. In this episode, Catie Grigsby, Senior Product Marketing Manager at TriNet Zenefits, shares ways you can calculate cost per hire and ultimately decide if what you’re doing is worth continuing. Additional Resources: * Order your copy of our book People Operations: Zenefits.com/pops-book [https://www.zenefits.com/pops-book/] * Submit your People Ops questions [https://www.zenefits.com/workest/ask-a-question/]: https://www.zenefits.com/workest/ask-a-question/ [https://www.zenefits.com/workest/ask-a-question/] On this episode, you’ll hear: * [00:26] Costs that contribute to hiring * [01:15] Personnel costs * [01:45] Employee turnover rates

Q&A: What should I be doing to train, develop, and grow leaders in my organization?

It's no secret. If you want to build a great company, you must start by investing in your people. Without this proactive approach, it’s hard to grow. In this episode, Morgan Furchner, Associate Product Marketing Manager at TriNet Zenefits, shares how you can help train, develop, and grow leaders to push your business to the next level. Additional Resources: * Order your copy of our book People Operations: Zenefits.com/pops-book [https://www.zenefits.com/pops-book/] * Submit your People Ops questions [https://www.zenefits.com/workest/ask-a-question/]: https://www.zenefits.com/workest/ask-a-question/ [https://www.zenefits.com/workest/ask-a-question/] On this episode, you’ll hear: * [00:28] Invest in your people to grow your organization * [00:50] What happens when employees don’t get training * [01:34] Treat the employee experience like the customer experience * [02:44] The power of building relationships * [03:15] Establish what’s in it for them

Q&A: Why does cybersecurity matter for today's HR professionals?

Only a decade ago, HR teams had to be careful of leaving sensitive employee information on a copy or fax machine. Technology has changed drastically since then, making cybersecurity a much more real issue. Lourdes Rivera, Senior Director of People at Electric, shares why cybersecurity matters for HR professionals. Additional Resources: * Order your copy of our book People Operations: Zenefits.com/pops-book [https://www.zenefits.com/pops-book/] * Submit your People Ops questions [https://www.zenefits.com/workest/ask-a-question/]: https://www.zenefits.com/workest/ask-a-question/ [https://www.zenefits.com/workest/ask-a-question/] On this episode, you’ll hear: * [00:27] How technology has changed * [01:32] What the pandemic did to security * [03:01] IT needs are evolving quickly * [04:05] Where there are challenges * [04:50] Ways to protect your people and business * [06:45] How Electric could help