Ratchet+Wrench Radio

From Dream to Drive: How Ashley Jo Bloom Built PNW Automotive on Grit, Transparency, and Vision

Ashley Jo Bloom, co-owner of PNW Automotive, talks about growing up in the garage, redefining shop culture, empowering future technicians, and building a family business designed to last for generations.

Inside the Technician Mindset: What the 2026 Voice of Technician Survey Reveals

Technicians are speaking up—and the message is clear. From pay and career paths to culture and communication, this episode dives into what shop owners must understand (and do differently) to compete for talent in 2026.

Unlocking Hidden Equity: How Shop Owners Can Turn Real Estate into Growth Capital

Think your shop is just four walls and a lift? Think again. Discover how real estate strategies like sale leasebacks can fuel expansion, boost liquidity, and reshape the way you grow your business.

Mind Over Mayhem: How Shop Owners Can Stay Calm, Focused, and in Control

Between difficult customers, endless to-do lists, and constant problem-solving, it’s easy for shop owners to operate on autopilot. In this episode of Ratchet+Wrench Radio, Margaret Light explains how simple mindfulness habits can help you slow down, think clearly, and lead more effectively—without adding another task to your day.

AI in the Bay: How Shop Owners Are Building Custom Bots That Actually Work

AI isn’t replacing your team—but it might be the fastest way to multiply their time. In this episode, Seth Thorson shares how shop owners can move beyond the hype and start building custom AI agents that streamline HR, improve technician documentation, and elevate service writer performance.