Keeping the customer engaged – building resilient customer experiences

Keeping the customer engaged – building resilient customer experiences

In this episode we talk to leaders on the frontline of customer experience and how they are building resilience into the way they maintain seamless customer service. At a time when consumers are rethinking the way they do all their everyday tasks maintaining customer loyalty through extraordinary customer experience is more important than ever. See acast.com/privacy [https://acast.com/privacy] for privacy and opt-out information.

The rise of women- empowering women to remain resilient in their careers

In this episode we discuss the impact of the pandemic on women's careers. With pandemic recovery on the horizon, how far has this societal shift set women back in terms of gender equality? And how do we ensure that women around the world are empowered to continue their careers? See acast.com/privacy [https://acast.com/privacy] for privacy and opt-out information.

Training the resilient workforce with the skills of tomorrow

In this episode we explore how a highly skilled workforce is at the heart of many resilient organizations. Meet the leaders who have helped others rapidly reinvent themselves through new skill sets and, in doing so, create new, impactful opportunities. See acast.com/privacy [https://acast.com/privacy] for privacy and opt-out information.

Resilience at work - the private sector’s key vaccination role

In this episode, we examine the key role of business in building and maintaining public confidence in vaccines by keeping their workforce and the communities where they operate healthy and informed. How can companies formulate an equitable plan for the vaccine and a return-to-work? See acast.com/privacy [https://acast.com/privacy] for privacy and opt-out information.

The Resilient Future

In this episode we look at how resilience for business will evolve in the future. We discuss how scenario planning can help corporations create alternative perspectives of the future and develop robust strategies for an uncertain world. Guests: Prof. Ian Goldin, University of Oxford; Peter Schwartz, Futurist & Senior Vice President – Strategic Planning, Salesforce See acast.com/privacy [https://acast.com/privacy] for privacy and opt-out information.