The Customer is Always Right with Colin Shaw

The Customer is Always Right with Colin Shaw

In this episode, we speak to Colin Shaw, Founder and CEO of Beyond Philosophy and host of The Intuitive Customer podcast. As a LinkedIn top voice with a significant following and notable contributions to the field of customer experience, Colin shares his journey from corporate life to becoming an expert in customer experience. He discusses the importance of great customer experiences in today's commoditized market and provides insights into building customer loyalty through emotional connections. Colin also highlights the role of behavioral science in understanding customer behavior and emphasizes the value of consistent and quality interactions in fostering loyalty.

Making Better Boss Moves with Joe Mull

In this episode, we speak to Joe Mull, Founder of the Boss Better Leadership Academy and host of the Boss Better Now podcast. Joe shares his journey from being the head of Learning and Development at a healthcare system to starting his own business after a layoff in 2013. He discusses his latest book 'Employalty,' which analyzes why people stay with or leave jobs, focusing on ideal jobs, meaningful work, and great bosses. Joe highlights the importance of creating a humane employee experience to retain talent. He also details his strategic approach to building a thought leadership brand and his content marketing strategies. Joe emphasizes the significance of quality over quantity in content production, and discusses his various media efforts, including email newsletters, YouTube, and podcasts.

Heading Down The Path & The Practice with Alexis Robertson

In this episode, we speak to Alexis Robertson, Director of Diversity, Equity, and Inclusion at Foley & Lardner LLP. Alexis shares her journey from a commercial litigator to a DEI leader, discusses the intricacies of her role, and addresses current scrutiny on DEI initiatives. She also talks about creating 'The Path & The Practice' podcast, aimed at demystifying legal careers and fostering firm-wide connections amidst a pandemic.Alexis shares her insights into the impact of DEI efforts across corporations, and advice on creating inclusive work environments.

The Entrepreneurial Spirit with Kenny Coleman

This episode features an in-depth conversation with Kenny Coleman, co-founder of Bourbon Pursuit and Pursuit Spirits. Kenny shares his early experiences of trying bourbon in college, which led him to establishing the highest-ranked whiskey podcast, Bourbon Pursuit. He discusses the initial challenges of hosting a podcast, building an audience, and the eventual monetization through a Patreon program. Learn how the podcast's success inspired the creation of Pursuit Spirits, a unique whiskey brand that crafts award-wining, small batch products. Kenny emphasizes the importance of community, the strategic steps taken to grow the brand, and the ongoing efforts to build a strong market presence.

The Fabrics of Success with Sarai Mitnick

In this episode, we interview Sarai Mitnick, Founder of Seamwork, an online community that supports people in sewing their own wardrobes. Sarai discusses her early passion for sewing and transition from a UX researcher in Silicon Valley to starting Seamwork. We dive into how the business evolved from physical patterns to an online magazine and a thriving community. Sari also highlights the expansion of Seamwork into real-life community events, and emphasizes the ongoing trend of people seeking tangible creative outlets and genuine connections in a digital age.