SaaS Interviews with CEOs, Startups, Founders
How do you pivot a banned college ridesharing app into a voice AI company handling 300 million customer service calls? Brian Schiff is the co-founder and CEO of Flip, a verticalized AI voice assistant that automates customer service calls for transportation, retail, and healthcare brands. After realizing their Cornell ridesharing app was a dead end, Brian and his co-founder Sam pivoted into voice AI. Today, Flip automates up to 90 percent of routine support calls for over 250 enterprise companies and recently raised a $20M Series A at a $100M valuation. You'll learn: * How to successfully pivot a failing startup model * Why verticalized AI beats horizontal platforms * How to implement usage-based pricing at $1.50 per call * Why "listen mode" is their best sales tactic * How to maintain 75 percent gross margins with AI * Why they rejected a theoretical $150 million acquisition offer * How to select the right industries for expansion * Why competitive B2C markets are best for AI tools Brian started his entrepreneurial journey at Cornell's eLab accelerator. He navigated the near-total collapse of transportation revenue during the pandemic to build a highly efficient business growing 3X year over year. Watch this episode on YouTube: https://youtu.be/gtFt5exyCaI [https://youtu.be/gtFt5exyCaI] Connect with Brian: https://flipcx.com/ [https://flipcx.com/] Connect with Nathan: https://founderpath.com/ [https://founderpath.com/]
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