Hospitality Over Service: How Thoughtful Moments Create Lifelong Clients

Networking, ROI, and Real Connections with Elizabeth Carlson

In this episode of SEAS Backstage, host Troy Peters sits down with Elizabeth Carlson, Events & Programs Specialist at the Oceanside Chamber of Commerce. From selling Girl Scout cookies as an eighth grader to leading some of the region’s most impactful community events, Elizabeth shares her story of networking, leadership, and passion for building connections. Together, they discuss the Chamber’s signature events, the power of in-person relationships, and why showing up is always the first step to success.

Bridging the Gap: Helping STEM Experts Speak with Impact

In this episode of SEAS Backstage, host Troy Peters sits down with Neil Thompson—engineer turned communication coach and founder of Teach the Geek. Neil shares his journey from sweating through early presentations to empowering STEM professionals with the skills to speak confidently and connect with any audience. Together, they explore the challenges of translating complex technical knowledge into clear, engaging communication, the role of public speaking in career growth, and practical strategies for both technical and non-technical professionals to communicate more effectively. Whether you’re an engineer, event professional, or business leader, this conversation offers insights on breaking down jargon, conquering stage fright, and making your message resonate where it matters most.

Hospitality Over Service: How Thoughtful Moments Create Lifelong Clients

In this solo episode of CS Backstage, SEAS Productions' Chief Experience Officer Troy Peters shares how the book Unreasonable Hospitality by Will Guidara has deeply influenced his leadership style and vision for the live event industry. Drawing inspiration from Guidara’s philosophy of going beyond great service to deliver unforgettable experiences, Troy explores how the principles of hospitality apply not just to restaurants, but to AV teams, client relationships, and internal culture. From hot dog moments to the 95/5 rule, and why saying hello to everyone matters—this episode is a personal and powerful look at how we can all bring more heart into what we do.

Finding Authentic Connection Through Improv

In this episode of SEAS Backstage, Troy sits down with executive coach, improv facilitator, and founder of The Olivine Project, Jerry Beers. Together, they explore the power of improv in unlocking authentic communication, bridging left- and right-brain thinking, and helping professionals—from creatives to CEOs—shed self-doubt and connect with audiences in a real, meaningful way. From Jerry’s early days at the Federal Reserve to his transformative pivot into advertising and comedy, this conversation is filled with stories, strategies, and unexpected laughs. Whether you're crafting a keynote, managing a leadership team, or producing live events, this episode offers a compelling look at how vulnerability and creativity are key to true engagement.

The Power of Presence: Emotional Intelligence and Immersive Storytelling with Sylvie di Giusto

In this episode of SEAS Backstage, host Troy sits down with international speaker Sylvie di Giusto, a trailblazer in immersive, holographic presentations and an expert in emotional intelligence for leadership and sales. Sylvie shares insights from her journey. Starting with her early career on the client side of corporate events to becoming a globally recognized keynote speaker. She dives deep into the importance of creating unforgettable experiences, leveraging technology without letting it overshadow the message, and maintaining humility and authenticity as a speaker. Whether you're an event professional, a speaker, or simply curious about the future of live experiences, this conversation is packed with wisdom and inspiration.