Q2: Fraud Controls Critical as Account Takeover Threats Evolve

Q2: Fraud Controls Critical as Account Takeover Threats Evolve

We explore AI, member behavior monitoring, and the growing sophistication of digital fraud with Jeff Scott, VP of Fraud Intelligence at Q2. Also, Michael subjects Natasha and Producer Zach to a new game he invented, this one called "No Kidding?"

From Arizona Tech Leader to Oregon Credit Union CEO

2025 CU Times Luminaries finalist Bryce Mortensen, who took the helm at Oregonians CU earlier this year, takes us inside his journey of moving to a new CU, his first CEO role and a new state all at once.    Also, in honor of Mother’s Day, Michael plays trivia with Natasha and Producer Zach centered on famous pop culture Moms. And to all Moms out there, Happy Mother’s Day!

The Shifting Space Inside BNPL

Velera’s BNPL experts, Denise Stevens, EVP & Chief Product Officer and Cody Banks, SVP Product Enablement & Growth open up the doors to BNPL and what changes are happening and why credit unions need to pay attention.   Also, Michael gives Natasha and Producer Zach an aptitude quiz to determine if anyone on this show is doing the work that they’re supposed to be doing.

A Wellness Check With Pam Cohen

Pam Cohen, a longtime HR executive and current COO for Affinity FCU, teaches CU professionals how to maintain a healthy work-life balance without sacrificing on-the-job success.  Also, Michael, Natasha, and Producer Zach play another round of “Name that Hum”, as well as make an extraordinary leap in discussion from “America’s Next Top Model” to “Face/Off”.

One-on-One With Velera’s Chuck Fagan

What’s on Chuck Fagan’s mind? In short, the ominous interchange problem on the horizon. Also, Michael, Natasha and Producer Zach play a quick round of financial institution trivia, but more importantly, Michael and Natasha discuss high art, namely the "Sex and the City" and "Twilight" franchises.