Knowledge Transfer - new colleague, new outsource, new business - or old shoes to fill?

Knowledge Transfer - new colleague, new outsource, new business - or old shoes to fill?

Knowledge & experience are critical factors for any bricks & mortar retail tenant.  In Estate Management, this supports huge budgets in occupation costs, and compliance, and statutory reporting, and business continuity, and profit protection.  Host Gary Marshall discusses the transfer, and the retention, of relevant knowledge, from the individual Subject Matter Expert to the documented SOP process manual, avoiding the guesswork, and the dreaded Silo. Experience teaches us lessons on risk, reward, consequences. Documented processes can help capture knowledge and experience, but must define the WHY as well as the HOW.  .-. . Send us a Comment, a View, a Thanks, Fan Mail and so on! [https://www.buzzsprout.com/2443992/fan_mail/new] And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website [https://thatretailpropertyguy.buzzsprout.com] Go to ThatRetailPropertyGuy [https://www.thatretailpropertyguy.org/]for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog [https://www.thatretailpropertyguy.org/retail-property-blog-gary-marshall] for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates [https://smarterestates.co.uk/] And find Gary and team on LinkedIn [https://www.linkedin.com/company/thatretailpropertyguy/about/?viewAsMember=true] for regular updates and community info!

Quarter Days and other Periodicities

Leases for land & property often contain Quarterly payment Due Dates, historically based on religious festival dates.  But many businesses run monthly financial calendars, which don’t align.  Host Gary Marshall discusses whether Quarterly Due Dates still have a place in leasehold estates, whether monthly billing is the best all-round compromise, suiting both tenant and landlord, smoothing cashflow out and in.  .:. Send us a Comment, a View, a Thanks, Fan Mail and so on! [https://www.buzzsprout.com/2443992/fan_mail/new] And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website [https://thatretailpropertyguy.buzzsprout.com] Go to ThatRetailPropertyGuy [https://www.thatretailpropertyguy.org/]for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog [https://www.thatretailpropertyguy.org/retail-property-blog-gary-marshall] for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates [https://smarterestates.co.uk/] And find Gary and team on LinkedIn [https://www.linkedin.com/company/thatretailpropertyguy/about/?viewAsMember=true] for regular updates and community info!

Hey Dude, where's my money ?

Accounts Recoverable for Retailers with leases!     Host Gary Marshall highlights the important overlap in responsibility between Property Accounts and Estates teams, ensuring that the Landlord’s agent doesn’t lose or misallocate the retailer’s payments for lease charges.  He emphasises the incredibly common occurrence of managing agents misbilling, misallocating or rejecting funds, or building suspense accounts while chasing arrears.   In a practice he labels “Accounts Recoverable” he describes some of the key areas where tenants can protect themselves against shoddy management practices, and can chase down and recover sizeable sums that should be profit on the retailers bottom line. _.._ Send us a Comment, a View, a Thanks, Fan Mail and so on! [https://www.buzzsprout.com/2443992/fan_mail/new] And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website [https://thatretailpropertyguy.buzzsprout.com] Go to ThatRetailPropertyGuy [https://www.thatretailpropertyguy.org/]for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog [https://www.thatretailpropertyguy.org/retail-property-blog-gary-marshall] for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates [https://smarterestates.co.uk/] And find Gary and team on LinkedIn [https://www.linkedin.com/company/thatretailpropertyguy/about/?viewAsMember=true] for regular updates and community info!

Retail Head of Estates - how many hats?

Host Gary Marshall explores the intrinsic characteristics of a good Head of Estates in a retail environment.    He underscores the necessity to understand Finance requirements like IFRS as much as Landlord & Tenant legislation, with the competence and experience to mentor & guide the Property Accounts function even if this team sits within Finance, to support and coordinate with controls and forecasts by Finance FP&A teams.   His point is that Property isn’t just about dusty leases and regular rent payments, it’s about compliance, cost-optimisation, profit-generation – and brand presence, operational flexibility and sometimes about damage limitation. He concludes that it’s expensive to operate as a bricks & mortar retailer, Property-cost budgets often run into millions of pounds per year, so specialist skills can reduce leakage by huge sums – and though dedicated in-house Estates leads can be viewed as expensive for a smaller or growing business, there are many options for fractional, advisory or flexible support. _._ Send us a Comment, a View, a Thanks, Fan Mail and so on! [https://www.buzzsprout.com/2443992/fan_mail/new] And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website [https://thatretailpropertyguy.buzzsprout.com] Go to ThatRetailPropertyGuy [https://www.thatretailpropertyguy.org/]for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog [https://www.thatretailpropertyguy.org/retail-property-blog-gary-marshall] for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates [https://smarterestates.co.uk/] And find Gary and team on LinkedIn [https://www.linkedin.com/company/thatretailpropertyguy/about/?viewAsMember=true] for regular updates and community info!

Accounts Payable & Estate Management - ying & yang

Host Gary Marshall discusses some common odd-ball scenarios which baffle or confuse retail accounts teams which handle property lease-liabilities.  He argues against the presumption that it is just ‘invoice comes in, invoice gets processed, payment goes out’.   The ancient common law principle that rent is due whether formally demanded or not, confusion about ‘applications for payment’ and incorrect VAT receipts, monitoring insurance costs, understanding rent waivers, accurately forecasting cashflow and worrying about available cash for payment day, forensically checking Landlord’s ledgers for misallocations and lost-in-suspense accounts, and of course: Bailiffs!   -: Avocet Industrial Estates LLP v Merrol [2011] --_-- Send us a Comment, a View, a Thanks, Fan Mail and so on! [https://www.buzzsprout.com/2443992/fan_mail/new] And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website [https://thatretailpropertyguy.buzzsprout.com] Go to ThatRetailPropertyGuy [https://www.thatretailpropertyguy.org/]for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog [https://www.thatretailpropertyguy.org/retail-property-blog-gary-marshall] for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates [https://smarterestates.co.uk/] And find Gary and team on LinkedIn [https://www.linkedin.com/company/thatretailpropertyguy/about/?viewAsMember=true] for regular updates and community info!