The Agent Effect

Enabling agentic AI: Why trust, ethics, and partnership come first

18 min · 17 nov 2025
aflevering Enabling agentic AI: Why trust, ethics, and partnership come first artwork

Beschrijving

Leo S. Mackay, Jr. shares what it takes to scale agentic AI at the enterprise level — and why most organizations are starting in the wrong place. Drawing on leadership roles in national defense, ethics, and the boardroom, he unpacks how trust, domain expertise, and the right strategic partners create the conditions for real AI transformation.

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aflevering How Cognizant Scaled Agentic AI Across 350,000 Employees artwork

How Cognizant Scaled Agentic AI Across 350,000 Employees

Most enterprise intranets have many disparate, isolated chatbots representing different departments which can cause confusion for employees on where to get their answers and can result in overloaded support tickets. Cognizant took a different path, transforming its OneCognizant platform into a multi-agent system to help streamline inquiries and deliver more accurate responses faster. In this episode, we unpack how agentification turned a traditional intranet into a unified, conversational decision layer—serving 350,000 employees, reducing support tickets by 50%, and delivering 10M+ agent interactions with 92% positive feedback. Learn how orchestration, governance, and distributed intelligence come together to move from AI agent pilots to real enterprise impact. Guests:  Dan Fink, Associate Vice President-Platform Engineering  Venkatesh Balaji, Associate Vice President - AVP Enterprise Architecture

28 mei 202626 min