The B2B Mob with Jake and Howard
In Episode 23 of The B2B Mob with Jake and Howard, we sit down with Sam Crowne, a CS leader across logistics, education, holiday planning and SaaS — and someone we know well. We get into the real role of Customer Success today: Is it just the cost of doing business… or should it be a core driver of revenue growth? We cover: * What Customer Success actually owns (and what it shouldn’t) * The gap between “support” and real customer value * Retention vs expansion — and where CS fits in * Why most companies struggle to tie CS to revenue * Who really owns the customer after the deal closes No theory. No fluff. Just real talk on what happens after the sale. If you’re in CS, sales, or building a GTM engine — this one’s for you.
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