The Change Order
This week we chatted with Michelle Jeppesen on the power of speed to lead, unlocking your business potential with delegation, and making customers feel like a priority. Hearth helps you simplify your business and close more jobs with financing, quotes, contracts, invoicing, and payments tools. Get started at https://go.gethearth.com/3N2ZNYU [https://go.gethearth.com/3N2ZNYU]. Intro 0:00 3:26 Get to know Michelle and Jill’s Office 6:43 Making your customers feel valued 8:03 How you’re losing money when not picking up the phone 12:57 How 24/7 businesses have changed the industry 14:55 The most important piece of information to get when picking up 19:34 Phone calls are an opportunity for branding 22:10 Why it’s important to delegate 28:18 Cost-effective ways to improve your company’s phone processes
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