The Charity Changemakers Podcast
In this episode of the Charity Changemakers Podcast, Adam is joined by Callum Dixon, Director of Service Delivery and Member Support at Citizens Advice, for a candid and reflective conversation about a career built on stepping into the unknown. Callum's journey started with a semi-dismissal at a law firm drinks reception that inadvertently pointed him toward Citizens Advice as a volunteer. From there he moved through Shelter, higher education, a chief executive role at 25, a merger, a housing association, and eventually home to the national Citizens Advice organisation, where he has held four different leadership roles in five years. Together Adam and Callum explore: * Being told you're too young for a job, and taking it anyway * What gorilla-glueing carpet while writing a National Lottery bid teaches you about small charity leadership * The loneliness of the chief executive role and why peer community matters * Leading a merger and the strategic lessons around stakeholder management * How federated organisations teach soft power over positional authority * What becoming an adoptive parent changed about Callum's leadership style * Why the version of yourself you were 10 years ago shouldn't be recognisable * The importance of slowing down in a sector driven by passion and urgency Callum also talks openly about the complexity of Citizens Advice as a federated charity, the postcode lottery of advice funding across England and Wales, and the ongoing work to shift power dynamics through co-design with their member network. To find out more about Citizens Advice, volunteer, or access advice, visit: https://www.citizensadvice.org.uk [https://www.citizensadvice.org.uk] If you enjoyed the episode, please like, share and leave a review. Your support helps more charity leaders and changemakers discover the show. Takeaways * Stepping into a role before you feel ready is often how the most valuable learning happens * Building a peer community is essential for chief executives navigating isolation at the top * Parenthood can fundamentally shift how you understand and exercise leadership * Federated organisations require influence and relationship skills more than positional authority * Slowing down is a leadership discipline, not a weakness Chapters * 00:00 Introduction and career journey * 08:50 Becoming a chief executive at 25 * 15:00 Peer support, board relationships and early leadership lessons * 19:00 Merger, housing association and the road to Citizens Advice * 22:00 Career development, visibility and backing yourself * 26:00 Parenthood and evolving leadership style * 33:00 How Citizens Advice works and what it delivers * 38:41 How to get involved with Citizens Advice
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