A Global Turning Point: Healthcare in the Age of AI | With Eugene Sayan, Founder & CEO at Softheon

A Global Turning Point: Healthcare in the Age of AI | With Eugene Sayan, Founder & CEO at Softheon

The global healthcare landscape is being redefined, creating new opportunities for healthcare leaders to improve outcomes and expand access. In this episode we sat down with Eugene Sayan, Founder and CEO of Softheon, to explore how AI is empowering consumers, and driving a new era of innovation across the industry. With more than three decades of experience in healthcare technology, Eugene shares his perspective on the forces transforming healthcare delivery, from patient engagement and personalized care to interoperability, affordability, and the growing role of AI agents. He discusses the shift to a proactive approach that leverages data, automation, and intelligent systems to improve outcomes while reducing costs. The conversation also examines the future of healthcare organizations, the importance of responsible AI adoption, and the opportunities healthcare leaders have to build more connected, sustainable, and patient-focused experiences. Chapter Timestamps: 00:00 Preview Clip 00:57 Introduction 01:33 Eugene's Background and Journey to Softheon 04:17 Consumer Engagement, Analytics, and Healthcare Innovation 06:29 AI, Personalization, and the Future of Care 09:13 AI Agents, Automation, and the Importance of Human Oversight 12:45 Consumer Empowerment and Rising Healthcare Costs 17:33 Provider Sponsored Health Plans and Value Based Care 18:19 Enabling Healthcare at Home Through Technology 23:18 The Power of Digital Engagement and Automation 24:25 Global Healthcare Innovation and Expanding Access 29:15 Ethical AI, Governance, and the Path to AGI 33:21 Interoperability, Data Portability, and What's Next If you're a healthcare executive, provider, payer leader, or healthcare innovator, this conversation offers valuable insights into the opportunities and challenges shaping the future of care. Connect with Eugene on LinkedIn at https://www.linkedin.com/in/eugenesayan [https://www.linkedin.com/in/eugenesayan] Find Eugene's work at https://softheon.com [https://softheon.com] Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube [https://www.youtube.com/@TheDigitalHealthcareExperience]! The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health. Learn more about The Digital Healthcare Experience here. [https://www.taylor.com/digital-healthcare] Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more. For more information about Taylor Healthcare, please visit imedhealth.com [https://www.taylor.com/digital-healthcare] The Digital Healthcare Experience Podcast: Powered by Taylor Healthcare Produced by Naomi Schwimmer Hosted by Chris Civitarese Edited by Eli Banks Music by Nicholas Bach

AI and the Question of Truly Informed Consent | With Dr. Helen Dao, CEO at Dao Consulting

Truly informed consent is so much more than a signature on a form. In this episode we sit down with Dr. Helen Dao, President and CEO of Dao Consulting Services, to explore how artificial intelligence could reshape one of healthcare's most critical and yet often overlooked processes: informed consent. Drawing on more than 20 years of experience, Dr. Dao shares her perspective on how AI can improve patient understanding, support health literacy, enhance compliance, reduce risk, and help healthcare organizations do more with limited resources. From multilingual patient communication and teach back strategies to AI governance and workforce challenges, this conversation explores both the opportunities and responsibilities that come with integrating AI into patient care. Chapter Timestamps 00:00 Preview Clip 00:58 Introduction and Meet Dr. Helen Dao 02:40 AI as a Tool, Not a Replacement for Healthcare Professionals 05:34 Why Informed Consent Has Been Slow to Digitize 08:53 Personalizing Informed Consent with AI 10:31 AI, Health Literacy, and Language Access 13:33 Improving Compliance and Consistency Across Organizations 16:33 Using AI to Identify Clinical and Social Risk Factors 18:55 Teach Back, Patient Engagement, and Follow Up Strategies 21:28 Addressing Healthcare Workforce Challenges with AI 26:01 How AI Can Improve Provider Documentation Workflows 27:29 Advice for Healthcare Leaders Adopting AI 30:07 Upcoming Initiatives from Dao Consulting Services Connect with Dr. Dao on LinkedIn at https://www.linkedin.com/in/daoconsultingservices [https://www.linkedin.com/in/daoconsultingservices] Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube [https://www.youtube.com/@TheDigitalHealthcareExperience]! The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health. Learn more about The Digital Healthcare Experience here. [https://www.taylor.com/digital-healthcare] Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more. For more information about Taylor Healthcare, please visit imedhealth.com [https://www.taylor.com/digital-healthcare] The Digital Healthcare Experience Podcast: Powered by Taylor Healthcare Produced by Naomi Schwimmer Hosted by Chris Civitarese Edited by Eli Banks Music by Nicholas Bach

A Workforce at Risk: Securing the Frontlines of Care | With Eric Sean Clay at FMOL Health

When people hear "healthcare security" they usually think cyberattacks and data breaches. But what if the most pressing threat isn't digital? We connected with Eric Sean Clay, VP and Chief Security Officer at FMOL Health, to discuss the alarming reality of workplace violence in healthcare and why it demands urgent attention. With more than three decades of experience in law enforcement and healthcare security, Eric brings a critical perspective on how safety challenges are evolving and what leaders must do to respond. From the financial and operational impact of workplace violence to the emerging role of AI and predictive analytics, this conversation highlights what it will take to protect caregivers and healthcare delivery. For healthcare leaders focused on workforce stability, patient outcomes, and operational resilience this is a conversation that cannot be ignored. Chapter Timestamps 00:00 Preview 00:53 Welcome to The Digital Healthcare Experience 02:05 Eric's background and path into healthcare security 02:17 Why physical safety is the biggest threat in healthcare today 02:52 The true cost of workplace violence in healthcare 05:52 How widespread workplace violence really is 07:15 The ripple effects on care quality, staff, and finances 12:52 The caregiver exodus and safety concerns 16:08 What actually makes caregivers feel safer 18:42 Building a culture of safety across leadership and teams 22:17 New security technologies and AI in healthcare 27:09 Innovations FMOL Health is implementing now (K9, AI, training, more) Connect with Eric on Linkedin at https://www.linkedin.com/in/ericsclay [https://www.linkedin.com/in/ericsclay] Find Eric's work at https://www.fmolhs.org [https://www.fmolhs.org] Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube [https://www.youtube.com/@TheDigitalHealthcareExperience]! The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health. Learn more about The Digital Healthcare Experience here. [https://www.taylor.com/digital-healthcare] Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more. For more information about Taylor Healthcare, please visit imedhealth.com [https://www.taylor.com/digital-healthcare] The Digital Healthcare Experience Podcast: Powered by Taylor Healthcare Produced by Naomi Schwimmer Hosted by Chris Civitarese Edited by Eli Banks Music by Nicholas Bach

Why Top Innovators Tackle Problems Before Platforms | With Mark O'Leary, Managing Partner at o2 Holdings

Are we solving the right problems in healthcare? We posed this question to Mark O'Leary, Managing Partner at o2 Holdings. Drawing from decades of experience across startups, Fortune 500 companies, and healthcare organizations, Mark shares practical insights on AI, decision making, patient-centricity, and the future of healthcare transformation. Watch the video here [https://youtu.be/s1ZDxB-iAuw]. Chapter Timestamps: 00:00 Preview clip 00:55 Welcome and guest introduction 03:05 Why defining the right problem matters 05:47 AI in healthcare: opportunities and pitfalls 11:15 Decision-making, bias, and "metrics without meaning" 16:09 Interprofessional communication and patient outcomes 20:30 What patient-centricity actually looks like 24:03 Real-world examples: Phreesia and Surescripts 26:00 Cross-industry lessons for healthcare 28:31 From innovation to care delivery integration 32:41 What's ahead for healthcare innovation If you're navigating AI adoption, building healthcare solutions, or leading transformation efforts, this conversation offers grounded, actionable perspective. Connect with Mark on LinkedIn at: https://www.linkedin.com/in/mark-o-leary-b939a31/ [https://www.linkedin.com/in/mark-o-leary-b939a31/] Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube [https://www.youtube.com/@TheDigitalHealthcareExperience]! The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health. Learn more about The Digital Healthcare Experience here. [https://www.taylor.com/digital-healthcare] Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more. For more information about Taylor Healthcare, please visit imedhealth.com [https://www.taylor.com/digital-healthcare] The Digital Healthcare Experience Podcast: Powered by Taylor Healthcare Produced by Naomi Schwimmer Hosted by Chris Civitarese Edited by Eli Banks Music by Nicholas Bach

Through the Looking Glass: A Healthcare Cautionary Tale | With Kathryn Biasotti, Principal at KB Consulting

When even a seasoned healthcare professional can't navigate the system safely, what would the average patient or family do? We connected with Kathryn Biasotti, a nurse leader and patient safety advocate with more than 30 years of experience in healthcare operations, risk management, and quality. Kathryn shares a deeply personal story of loss that exposes how communication breakdowns and documentation gaps can lead to devastating outcomes, even in well intentioned systems. Watch the video version here. [https://youtu.be/h9rCHZLdJz0] Chapter Timestamps 00:00 Preview clip 00:57 Welcome to The Digital Healthcare Experience 01:23 Introduction to Kathryn Biasotti 02:11 A personal story of loss and missed opportunities 02:57 Breakdown in communication and care coordination 04:17 Lack of transparency and delayed interventions 06:41 What would the average family do without medical knowledge 08:07 Structural failures and systemic gaps in care 09:07 What the Patient Safety Structural Measure aims to fix 12:25 Communication failures and the risk of litigation 14:02 Why communication remains the leading cause of safety events 15:27 The role of patient advocacy and leadership accountability 17:06 Building a culture of safety from the top down 18:48 The role of AI in improving patient safety 21:08 Alert fatigue and the human factor in technology 23:56 Implementing AI responsibly in healthcare systems 25:37 The most important takeaway for healthcare leaders Connect with Kathryn on LinkedIn at https://www.linkedin.com/in/kathryn-biasotti-49680611b/ [https://www.linkedin.com/in/kathryn-biasotti-49680611b/] Find Kathryn's work at https://www.pfps.us #digitalhealth #patientsafety #healthcareinnovation #riskmanagement #healthcareai #patientexperience Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube [https://www.youtube.com/@TheDigitalHealthcareExperience]! The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health. Learn more about The Digital Healthcare Experience here. [https://www.taylor.com/digital-healthcare] Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more. For more information about Taylor Healthcare, please visit imedhealth.com [https://www.taylor.com/digital-healthcare] The Digital Healthcare Experience Podcast: Powered by Taylor Healthcare Produced by Naomi Schwimmer Hosted by Chris Civitarese Edited by Eli Banks Music by Nicholas Bach