The universal frustration

"Sherlock Holmes calls him for advice"

This week we have a guest on the show. We finally got Jim Dettore on the show. The master himself! We find out more about what he does (for those that don't know him). We dive into the industry and just talk about issues and just hang out and have a good time...

"The thrill of the fight"

This week we talk about dealing with customers. We talk about what you can get away with and what you can't. We also entertain the "what if you just give angry customers what they want and take the argument out of it".

The universal frustration

Today we talk about one of the most frustrating things in the wrenching world.... dealing with people that done share the same sence of urgency .. we talk about why it happens, each perspective and how to help avoid it. Then we take it one step further and see what could be. How being aware and learning how to use metaphorical tools to make repairs that can fix multiple problems for everyone.. take a listen!

"Happy to give some Insite"

Happy new year! This week we talk about some updates with the podcast. We touch on the ATC competition. Then we take a dive into Cummins insite and the most over looked information, warranty clames, clarify some nomenclature and try and help with the most common issues from a dealers stand point.

"Me glass house? You glass house!"

This week we celebrate our 1 year of podcasting! We talk about the strides we made and small goals for the future. Our topic for today we talk about the "shade" that mechanics and technicians throw on one another. We touch on some reasons and try and figure out why some thing they can trow rocks from there glass house