The Distillery - Distill the Power of ServiceNow

The ServiceNow GenAI Journey: What You Need to Know

Are you new to GenAI or still in the early stages of implementing it in your practice? You’re in an exciting stage in your journey! In this episode of the Distillery, host Sean Dawson speaks with Christine Morris (Senior Director of Technical Service Innovation, Cask NX) and Megan Harter (Senior Director of Transformations, Cask NX) about common misconceptions about GenAI, what sets it apart from past tech trends, and best practices for making your GenAI journey with ServiceNow a success.

Don’t be an ITAM Fool this April

From missing $16K routers to payroll-crashing laptops, these real-life ITAM horror stories prove why asset management matters. Join Teri Bobst and Sean Dawson as they share the funniest (and scariest) ITAM fails—and the lessons that saved companies thousands. Watch now and rethink your ITAM strategy!

Unlocking AI Potential: What You Need to Know About ServiceNow Yokohama Release

In this exciting episode of The Distillery Podcast, Sean Dawson sits down with Nate Weldon, senior VP of Technology at Cask NX, to dive deep into the groundbreaking Yokohama release from ServiceNow. They explore new AI capabilities, including agentic AI, generative AI, and Workflow Data Fabric, which are set to revolutionize how organizations make data-driven decisions. Tune in to discover how ServiceNow’s latest innovations can empower your business to reach new levels of efficiency and effectiveness with AI.

Vision, Culture, and Innovation: Inside Learning Care Group’s ServiceNow Transformation

Join Sean Dawson and Jeff Spaude, Senior VP of IT at Learning Care Group, as they explore LCG’s ServiceNow evolution. From IT-focused beginnings to company-wide support serving 22,000 companies, this episode dives into LCG’s approach to governance and a culture that fosters rapid innovation. Discover actionable insights on delivering value incrementally, practicing vision-sharing, and enabling scalable, employee-centered solutions with ServiceNow.

Turning CMDB horror stories into IT success strategies

CMDB horror stories come to life in this Halloween special! Sean Dawson welcomes Cask’s ITOM expert, Chris Padmore, to uncover the dangers lurking in poorly managed CMDBs. From the “Unseen Configuration Drift Catastrophe” to AI mishaps and ghostly servers, they discuss real-life examples of what can go wrong and how to avoid these terrors. Tune in for expert advice, best practices, and a few laughs as they demystify CMDB maintenance and dependency management.