Mom-Powered Healthcare Call Center w/ Erika Sanchez Ep 85 The Lyndsay Stafford Show

Mom-Powered Healthcare Call Center w/ Erika Sanchez Ep 85 The Lyndsay Stafford Show

Lindsey sits down with Erika Sanchez, CEO of Healthcare Call Center, to unpack how a team of stay‑at‑home moms is transforming patient communication for surgeons, dentists, and IVF clinics nationwide. They dive into the power of real human connection in an AI world, the business case for empathetic call handling, and how small businesses can use AI to save hours a week without losing the human touch.  Timestamps: 01:00 – From local healthcare marketing to national call center CEO  01:40 – Hiring the first stay‑at‑home mom and jumping to a 50 percent booking rate  02:31 – Who Healthcare Call Center serves and how the service works  03:55 – The real cost of missed calls and burned‑out front office staff  05:15 – Why Erika draws a hard line on AI handling sensitive medical calls  06:50 – Human connection as a premium in a hyper‑digital world  08:11 – Homeschooling, entrepreneurship, and building a remote “family” team  11:20 – The Chamber luncheon that opened Erica’s eyes to AI  13:50 – Using AI agents to send emails, fill spreadsheets, and move leads in the CRM  16:46 – Is AI coming for your job? Separating tasks from human judgment  18:20 – Why Erika still hires designers, SEO pros, and review experts  20:05 – A simple playbook for small businesses to adopt AI safely and smartly  22:00 – Leveling the field: enterprise‑level tools under 300 dollars a month  23:45 – Scaling fast and creating flexible jobs for stay‑at‑home moms nationwide  Healthcare Call Center website: healthcarecallcenter.com  Email Erika: erika@healthcarecallcenter.com  Podcast Studio and Producer: ItsYourShow.co

Posture, Play, and Prevention w/ Roger Blandford :: Ep 84 The Lyndsay Stafford Show

On this episode of The Lyndsay Stafford Show, Lyndsay sits down with Roger Blandford, a certified physician assistant in orthopedic urgent care at Bone and Joint, a leading sports medicine resource in Williamson County and beyond. With more than three decades in sports medicine and athletic training, Roger explains what most people misunderstand about injuries, overuse, youth sports, and everyday pain. He shares how to recognize when something is truly urgent, why kids are especially vulnerable to overlooked fractures, and how today’s “more is better” youth sports culture is driving a surge in preventable injuries. Roger also offers clear, practical guidance for both parents and active adults, including: How to tell when an injury needs immediate orthopedic care Why year-round single-sport specialization increases injury risk and burnout The simple posture and workstation changes that protect your neck, shoulders, and back Two key habits—stretching and consistent movement—that can help you stay active and potentially avoid surgery later in life Finally, Roger looks ahead at the future of orthopedics and sports medicine, from biologics and stem cells to peptides, and what still needs to happen before these treatments become mainstream. Whether you’re a parent of a young athlete, a weekend warrior, or someone who spends long hours at a computer, this episode will give you actionable strategies to prevent injury, support recovery, and stay in the game for the long haul. Follow Roger:  https://www.linkedin.com/in/roger-blandford-4a44ab1a5/ #TheLyndsayStaffordShow #BoneAndJoint #OrthopedicCare #SportsMedicine #OrthopedicUrgentCare #InjuryPrevention #OveruseInjuries #YouthSports #YouthAthletes #ParentingAthletes #PostureMatters #TechNeck #BackPainRelief #WorkstationErgonomics #StretchDaily #KeepMoving #ActiveLifestyle #JointHealth #HealthyAging #InjuryRecovery #WilliamsonCounty #Nolensville #CommunityHealth

No Perfect Time, Just Start w/ Carter Patton :: Ep 83 The Lyndsay Stafford Show

In this episode of The Lyndsay Stafford Show, Lyndsay sits down with Carter Patton, owner of Patton Junk & Demo in Williamson County, to talk about what it really looks like to build a business straight out of college. Fresh off his graduation from Ole Miss with a degree in entrepreneurship, Carter shares how he turned a side hustle into a full-time venture—and why there’s no perfect time to start, you just have to begin with what you have. Carter and Lyndsay dig into the realities of entrepreneurship: the leap from a steady paycheck to “eat what you kill,” the importance of networking and referrals, and the challenge of gaining visibility without going into debt. They also discuss practical, low-cost strategies for getting your name out there—from local networking groups and Facebook communities to school sponsorships and real-time testimonials. You’ll also hear how Carter’s parents, especially his dad, modeled entrepreneurship and shaped his mindset, and why communication, dependability, and integrity are at the core of how he runs his business and serves his community. Highlights: How Carter turned junk removal and demo work into Patton Junk & Demo after graduating from Ole Miss The biggest surprise after business school: networking, referrals, and face-to-face relationships Why visibility is the hardest part for new entrepreneurs—and how Carter is tackling it No-cost and low-cost marketing ideas Lyndsay shares for new business owners The power of doing it ugly and learning from mistakes instead of waiting for perfect Why communication (showing up, updating customers, before/after photos) sets businesses apart The value of asking for reviews and video testimonials on the spot How Carter’s parents, especially his dad, influenced his decision to become an entrepreneur Carter’s goals to grow into bigger jobs and build relationships with realtors, contractors, and property managers What Carter and Patton Junk & Demo want to be known for: serving the community with integrity, speed, and reliability Whether you’re a college student, recent grad, or new business owner, this conversation is packed with encouragement and simple, actionable steps to help you get started—today. Follow Carter:  https://pattonjunkanddemo.com/ [https://pattonjunkanddemo.com/] #TheLyndsayStaffordShow #Entrepreneurship #YoungEntrepreneur #BusinessMindset #StartBeforeYoureReady #DoItUgly #SmallBusinessOwner #NetworkingMatters #JunkRemovalBusiness #WilliamsonCountyBusiness

High-Ticket Sales, Human Touch, and Leadership w/ Josh Alltop :: Ep 82 The Lyndsay Stafford Show

In this 80th episode of The Lyndsay Stafford Show, Lyndsay sits down with Josh Alltop, co-founder of The Sales League, to break down what healthy, ethical high-ticket sales really look like. Josh shares how he went from 25 years in the music industry to building scalable, values-driven sales teams for online businesses. He explains why deals usually fall apart in the diagnosis phase, not during objections—and how truly listening, asking better questions, and doing what’s best for the prospect can transform both your close rate and your reputation. They discuss why the human touch matters more than ever in an AI-driven world, how leadership and culture show up the moment you walk into a business, and why the best salespeople are willing to walk away from deals that aren’t a fit. If you want to sell high-ticket offers without the slimy tactics, this episode is for you. Key Highlights From producing records to producing people: Josh’s journey into sales leadership Why most people misunderstand sales—and how to shift from commission chasing to serving What “high ticket” really means today (from $3K to $100K+ offers) The five anchor points of a strong sales diagnosis: outcome, obstacles, timing, finances, decision maker How neediness and “sales breath” derail deals—and why sticking to the process matters The hidden role of leadership and culture in sales performance Why real hospitality and human connection are the new sales advantage Where to start if you know you need to get better at sales Whether you’re leading a sales team, building a high-ticket offer, or simply wanting to show up as a better human in business, this episode will challenge how you think about sales, service, and leadership. Follow Josh: https://www.instagram.com/joshalltop/ #TheLyndsayStaffordShow #SalesWithIntegrity #HighTicketSales #ServeDontSell #SalesLeadership #HumanFirstBusiness #EthicalSales #RelationshipOverRevenue

Bringing Relief to Chronic Back Pain w/ Dr. Dee Dockery :: Ep 81 The Lyndsay Stafford Show

Chronic back and neck pain can steal years of your life—but it doesn’t have to. On this episode of The Lyndsay Stafford Show, Lyndsay talks with Dr. Dee Dockery, an experienced physiatrist joining Bone and Joint Institute of Tennessee’s Spring Hill location. Dr. Dockery explains how he helps patients avoid unnecessary spine surgery through conservative, non-surgical treatments and minimally invasive procedures. He also shares how Bone and Joint’s collaborative, patient-first culture ensures people aren’t rushed, but truly heard, evaluated, and cared for. Highlights Meet Dr. Dockery – 20+ years of experience treating back and neck pain, now serving Spring Hill and surrounding areas Why Bone and Joint – Culture of integrity, collaboration, and whole-patient care Non-Surgical Spine Solutions – Epidural and facet blocks, SI injections, and other targeted treatments Breakthrough Options – Intracept (basivertebral nerve ablation) for long-standing back pain and kyphoplasty for painful compression fractures When to Worry – Red flag symptoms that mean you should seek urgent evaluation Protecting Your Spine – Core strength, flexibility, and simple habits to prevent recurring issues If you or someone you love is living with chronic pain, this conversation is your reminder that there are real options and real hope. The team at Bone and Joint Institute of Tennessee—including specialists like Dr. Dockery—can help you navigate from first symptoms to the right solution, without rushing straight to surgery. Share this episode with someone who needs encouragement, and connect with Bone and Joint to explore your next best step toward relief and getting your life back. #TheLyndsayStaffordShow #BoneAndJointTN #ChronicPainRelief #BackPainTreatment #NonSurgicalSpineCare #SpringHillTN #Physiatry #SpineHealth #Kyphoplasty #Intracept