The 1% Effect on Customer Retention

Who's behind the The One% Partnership - Dave's story

This episode is to give you the background of The One% Partnership founder Dave and how his personal journey influenced his career, the highs, and lows! John talks to Dave about his journey from apprentice mechanic through to running the largest automotive training contract in the UK!

Who's behind the The One% Partnership - John's story

This episode is to introduce The One% Partnership founder John in more detail. Find out where all of John's aftersales knowledge has come from and how his personal journey has shaped his career and his thinking around incremental gain!

Workshop Control - What's going on?

Dave and John are back and in this podcast, John talks about his frustrations with how businesses are trying to recruit a business-critical role - Workshop Controller. It's become clear that the role isn't being valued highly enough and the job adverts in the public domain are not reflective of the reality.

The 1% Effect on Customer Retention

In this episode Dave and John are back chatting with Lyn Howdon about all thing’s customer retention.  A subject all too often seen as a sales challenge we bring to life that there are opportunities across all departments to support and drive improvements in  customer retention. To find out more about what we do visit: www.haynesoliver.com

The 1% Effect in the Sales Department

In this episode Dave and John are joined by a special guest, Lyn Howdon. Lyn brings a wealth of knowledge and understanding of automotive sales (amongst other things!) so with this addition to the podcast we've almost covered every department! Have a listen to our musing over what works well and what doesn’t work so well. To find out more about what we do visit: www.haynesoliver.com