Crossed Wires: Utility Scams Target Consumers

Crossed Wires: Utility Scams Target Consumers

Fed up with the rising cost of electricity, Steve shops around and switches to a new provider in his Boston neighborhood. The process is simple, and Steve thinks the matter is settled until a week later, when he receives a call from his previous provider claiming he is in danger of having his electricity cut off. Steve initially dismisses it as a scam, but the caller seems to know all about his recent switch. What follows is an hours-long back-and-forth, with Steve passed between agents posing as representatives from two power companies. Frustrated and angry, Steve ultimately buys $900 worth of gift cards in the hope of keeping his electricity flowing. This sophisticated scam is one of a number of scams involving utility companies threatening to cut off basic services. Monica Martinez, the executive director for Utilities United Against Scams, shares tips on how to spot utilities-related scams. To learn more about utility scams, visit: aarp.org/utilityscams

Vermont Woman Recoups $1.3M 4.5 Years After a Scam

Jeanette moves back to Vermont, expecting a peaceful retirement in a beloved community, but a tech support scam upends her life. She reaches out to her local police, who advise her to report the incident to the FBI. Now faced with an empty bank account, Jeanette starts making drastic changes to her lifestyle. She unplugs appliances to save on electricity and sets her thermostat to 58 degrees throughout the winter. After more than four years of living frugally and juggling tax bills, on Christmas Eve in 2025, Jeanette's life takes another unexpected turn.

Bonus: Meet the Fraud Fighters Taking on Crypto Kiosk Scams

In this bonus episode, Bob meets some Fraud Fighters working to make their Nebraska community a little bit safer from scammers. When Omaha passes a city ordinance requiring all crypto kiosks to display a scam warning, local law enforcement teams up with AARP volunteers to ensure that every kiosk in the county has the necessary sticker. Along the way, they hear fraud stories and learn how looking out for our neighbors in one small way can make a big impact in the fight against fraud.

Deepfake Doctors: AI-Generated Medical Ad Scams

Dr. Maurice Sholas, a pediatric rehabilitation specialist based in New Orleans, discovers that his likeness is being used in an ad when a friend sends him a TikTok clip that looks convincingly like him. It's an AI-generated version of him selling vitamin supplements, something he has never done. Feeling violated, Sholas must now defend his reputation, and attempt to protect potential victims from losing money on and possibly being harmed by a fraudulent product. In addition to causing monetary losses, AI‑generated impersonation of doctors and celebrities can undermine trust and speed up the spread of health misinformation.

California Woman Warns of Facebook Job Scam

After taking a break from her tech career to care for her aging mother, Dawn is reentering the workforce in her mid-50s, and she isn't having much luck. She takes a chance on an offer for a new kind of job at "Facebook." Guided by a "mentor" through an onboarding process, she learns that her new role involves placing Facebook ads as part of an AI testing initiative. Dawn will have a digital wallet into which she must add her own money to pay for ad placements, but she will receive a percentage of the ad revenue. Dawn is reassured when she signs on to the platform and can see all the posts and private messages in her Facebook account. As required investments increase, Dawn deposits $176,000, only to have her account frozen when she tries to withdraw funds. Realizing that it is all an elaborate scam, Dawn comes forward to warn others about this sophisticated job scam.