The Social Media Goldmine Brands Are Ignoring with Matthew McGrory

The Social Media Goldmine Brands Are Ignoring with Matthew McGrory

Ryan Alford sits down with Matthew McGrory, CEO and co-founder of Arwen.ai, for a conversation about AI, brand safety, social media moderation, and the business value hidden inside comment sections. Matthew explains how Arwen helps brands manage toxic content, protect communities, and identify the customer questions, buying signals, and insights that often get buried in high-volume social conversations. The episode also explores where social media may be headed next, including more commerce, more AI-driven interaction, and more pressure on brands to respond in real time. Ryan and Matthew discuss the idea of X becoming a larger social, commerce, payment, and advertising platform, and why that kind of future changes how brands should think about engagement. They also cover the tension between moderation and free speech, what “lawful but awful” content means, and why brands need tools that protect their channels without removing legitimate opinion. This is a strong episode for marketers, founders, brand leaders, and operators trying to understand how AI can make social media safer, smarter, and more commercially useful. Topics Covered * Arwen.ai and AI-powered social media moderation * Brand safety and comment protection * Why comment sections contain valuable buying signals * The future of social commerce and AI engagement * How brands can turn social conversations into insights * The difference between toxic content and legitimate opinion * Why social media is moving past billboard-style advertising * Ryan Alford and Matthew McGrory on social intelligence, customer data, and the next era of digital marketing Links Right About Now https://www.ryanisright.com/ [https://www.ryanisright.com/]https://podcasts.apple.com/us/podcast/right-about-now-legendary-business-advice/id1346054199 [https://podcasts.apple.com/us/podcast/right-about-now-legendary-business-advice/id1346054199]https://www.youtube.com/@RightAboutNowwithRyanAlford [https://www.youtube.com/@RightAboutNowwithRyanAlford] Ryan Alford https://www.ryanalford.com/ [https://www.ryanalford.com/]https://www.instagram.com/ryanalford/ [https://www.instagram.com/ryanalford/] Matthew McGrory / Arwen.ai https://www.arwen.ai/home [https://www.arwen.ai/home]https://www.arwen.ai/platform [https://www.arwen.ai/platform]https://www.arwen.ai/news [https://www.arwen.ai/news]https://uk.linkedin.com/in/mmcgrory [https://uk.linkedin.com/in/mmcgrory]

Brand Loyalty Is Dying: Devora Rogers on Shopper Promiscuity and Modern Marketing

Ryan Alford talks with Devora Rogers, Chief Strategy Officer at Alter Agents, about how consumer decision-making has changed and why old marketing assumptions are not enough anymore. Devora explains “shopper promiscuity,” the growing challenge of brand loyalty, and why consumers now use more sources of information before making purchase decisions. The episode explores the tension between brand building and performance marketing, including why brands can over-focus on bottom-of-funnel tactics while ignoring awareness, trust, and meaningful differentiation. Ryan and Devora also discuss brand narcissism, attribution myths, human research, podcasts, catalogs, and why marketers need to understand the full context behind a buying decision. Devora shares lessons from her work with Google’s Zero Moment of Truth research and explains why real people still reveal insights that AI-generated or synthetic respondents cannot. This is a practical episode for marketers, founders, and business leaders who want to understand why customers switch, what still influences buying behavior, and how brands can earn attention in a fragmented market. Topics Covered * What shopper promiscuity means for brands * Why brand loyalty is harder to earn today * Brand building vs. performance marketing * Why brand tracking can miss the bigger shopper story * Attribution, attention, and why marketers still cannot measure everything * Why real human research still matters * The surprising influence of podcasts and catalogs * Google’s Zero Moment of Truth and how buying behavior evolved * Ryan Alford and Devora Rogers on the future of shopper behavior and brand strategy Links Right About Now https://www.ryanisright.com/ [https://www.ryanisright.com/]https://podcasts.apple.com/us/podcast/right-about-now-legendary-business-advice/id1346054199 [https://podcasts.apple.com/us/podcast/right-about-now-legendary-business-advice/id1346054199]https://open.spotify.com/show/0gy9HkTiwpAAgu1DFyIW9h [https://open.spotify.com/show/0gy9HkTiwpAAgu1DFyIW9h] Ryan Alford https://www.ryanalford.com/ [https://www.ryanalford.com/]https://www.instagram.com/ryanalford/ [https://www.instagram.com/ryanalford/] Devora Rogers / Alter Agents https://alteragents.com/ [https://alteragents.com/]https://alteragents.com/who-we-are/devora-rogers-y/ [https://alteragents.com/who-we-are/devora-rogers-y/]https://alteragents.substack.com/ [https://alteragents.substack.com/]

Mrs. Meyer’s: How Reinventing a Boring Category Became a Premium Brand | Monica Nassif

Ryan Alford talks with Monica Nassif, founder of Mrs. Meyer’s Clean Day, about the founder story behind one of the most recognizable brands in household cleaning. Monica explains how her mother’s Midwestern practicality, frugality, and grit became the foundation for a brand that felt different from anything else on the shelf. The conversation moves through the early days of Caldrea, the decision to create Mrs. Meyer’s, the challenge of selling into Whole Foods one store at a time, and the failed Target test Monica chose to walk away from before the buyer kicked her out. Ryan brings the marketing and operator lens, while Monica brings the hard-earned retail wisdom of someone who built a brand by understanding the consumer, the shelf, and the category. They also talk about creativity, packaging, fragrance, social media, product development, and Monica’s book I Bottled My Mother. This episode is especially useful for founders, marketers, and CPG operators who want to understand what it really takes to build a brand that can move from niche to mainstream. Topics Covered * The origin story of Mrs. Meyer’s Clean Day * How Thelma Meyer became the soul of the brand * Building Caldrea before launching Mrs. Meyer’s * Selling into Whole Foods, Target, Walmart, and Amazon * Why Monica pulled the brand from Target and came back stronger * How fragrance made cleaning products feel giftable and premium * What founders need to understand about shelf space * Ryan Alford and Monica Nassif on consumer behavior, creativity, disruption, and founder perseverance Links Right About Now https://www.ryanisright.com/ [https://www.ryanisright.com/]https://podcasts.apple.com/us/podcast/right-about-now-legendary-business-advice/id1346054199 [https://podcasts.apple.com/us/podcast/right-about-now-legendary-business-advice/id1346054199]https://www.youtube.com/@RightAboutNowwithRyanAlford [https://www.youtube.com/@RightAboutNowwithRyanAlford] Ryan Alford https://www.ryanalford.com/ [https://www.ryanalford.com/]https://www.instagram.com/ryanalford/ [https://www.instagram.com/ryanalford/] Monica Nassif / I Bottled My Mother https://www.simonandschuster.com/books/I-Bottled-My-Mother/Monica-Nassif/9781646872336 [https://www.simonandschuster.com/books/I-Bottled-My-Mother/Monica-Nassif/9781646872336]https://www.amazon.com/Bottled-My-Mother-Growing-Business/dp/1646872339 [https://www.amazon.com/Bottled-My-Mother-Growing-Business/dp/1646872339]https://www.target.com/p/i-bottled-my-mother-by-monica-nassif-paperback/-/A-1007820287 [https://www.target.com/p/i-bottled-my-mother-by-monica-nassif-paperback/-/A-1007820287]https://www.walmart.com/ip/I-Bottled-My-Mother-Grit-Grime-amp-Growing-a-Business-the-Mrs-Meyer-apos-s-Story-Paperback-9781646872336/18837654974 [https://www.walmart.com/ip/I-Bottled-My-Mother-Grit-Grime-amp-Growing-a-Business-the-Mrs-Meyer-apos-s-Story-Paperback-9781646872336/18837654974]

From Finance to Netflix: Chris Allen on Influence, Sales, and Startups

Ryan Alford sits down with Chris Allen for a conversation that starts with Netflix’s Million Dollar Secret and quickly turns into something more useful for founders, marketers, and operators. Chris shares how he went from finance to business school to startup life, why he believed consumer products now need a face as much as a formula, and how that belief pushed him toward reality TV. The episode also explores what happens after the cameras stop rolling. Ryan and Chris talk about online attention, brand leverage, content testing, influencer economics, and why sales and influence still sit at the center of almost every business outcome that matters. Chris is candid about the pressure of instant visibility, the challenge of turning attention into revenue, and the bigger question of what success actually looks like after a public breakthrough. It is a smart episode about celebrity, strategy, and using visibility as a business tool instead of just a vanity metric. Topics Covered * Chris Allen’s background in finance and startups * Why he saw fame as a business asset * The strategy behind going on Million Dollar Secret * How Netflix’s platform amplified the show globally * Why online attention is easier to get than to monetize * Sales, influence, and convincing people in business * The difference between short-term fame and long-term leverage * Ryan Alford and Chris Allen on purpose, impact, and what comes next Links Right About Now https://www.ryanisright.com/ [https://www.ryanisright.com/]https://www.ryanisright.com/videos/ [https://www.ryanisright.com/videos/]https://www.ryanisright.com/follow/ [https://www.ryanisright.com/follow/] Ryan Alford https://www.ryanalford.com/ [https://www.ryanalford.com/]https://www.instagram.com/ryanalford/ [https://www.instagram.com/ryanalford/] Chris Allen https://www.instagram.com/callennd/ [https://www.instagram.com/callennd/] Million Dollar Secret https://www.netflix.com/title/81731670 [https://www.netflix.com/title/81731670]https://www.netflix.com/tudum/million-dollar-secret [https://www.netflix.com/tudum/million-dollar-secret]

Founder Lessons From Scaling, Going Public, and Rebuilding | Rick Jordan

Ryan Alford talks with Rick Jordan about one of the hardest founder arcs to navigate: building real momentum, scaling quickly, and then being forced to confront what happens when part of that structure fails. Rick walks through taking his company public, the acquisitions that accelerated growth, and the liabilities that later turned those wins into a painful and expensive reset. The conversation is honest about the things founders do not always say out loud. Ryan and Rick unpack the emotional side of leadership, the tendency to internalize every failure, the danger of writing checks just to buy more time, and why entrepreneurs often carry burdens no one else inside the company truly feels. They also talk about what comes next: rebuilding with stronger structure, teaching other business owners what Rick learned the hard way, and focusing on scalable systems that can survive more than just the first burst of momentum. It is a candid, useful listen for anyone trying to grow without confusing speed for stability. Topics Covered * Rick Jordan’s path from private business growth to public markets * How acquisitions helped scale the company quickly * What happens when acquired businesses bring hidden problems * The legal and structural difference between buying stock and buying assets * Why founders often over-own the pain of failure * The cost of trying to save a business the wrong way * Rebuilding with better structure and clearer boundaries * Ryan Alford and Rick Jordan on scaling, scars, and second chances Links Right About Now https://www.ryanisright.com/ [https://www.ryanisright.com/]https://podcasts.apple.com/us/podcast/right-about-now-legendary-business-advice/id1346054199 [https://podcasts.apple.com/us/podcast/right-about-now-legendary-business-advice/id1346054199]https://www.youtube.com/@RightAboutNowwithRyanAlford [https://www.youtube.com/@RightAboutNowwithRyanAlford] Ryan Alford https://www.ryanalford.com/ [https://www.ryanalford.com/]https://www.instagram.com/ryanalford/ [https://www.instagram.com/ryanalford/] Rick Jordan https://www.mrrickjordan.com/ [https://www.mrrickjordan.com/]https://www.instagram.com/mrrickjordan/ [https://www.instagram.com/mrrickjordan/]https://www.youtube.com/@mrrickjordan [https://www.youtube.com/@mrrickjordan] ReachOut Technology https://www.reachoutit.com/ [https://www.reachoutit.com/] Frequency Holdings https://www.frequencyholdings.com/ [https://www.frequencyholdings.com/]