Episode 65 - 'Fun with Flags' with Sarah Liddon, Nationwide.

Episode 67 - The Ethnicity Premium - Jerry During (Money A+E)

Episode 67 - The Ethnicity Premium - Jerry During (Money A+E) by Money Advice Trust

Episode 66 - 1500 Deaths with Deborah, Jamesey and Three Hands Insight.

Every day, 1500 people in the UK die. But given this is a daily certainty, many organisations and businesses still appear under-prepared for the multiple challenges that death can bring to their customers.  In this episode, Deborah and Jamesey share their experiences of navigating personal grief at the same time as often difficult organisational processes. Michael Hilton from Three Hands Insight hosts.

Episode 65 - 'Fun with Flags' with Sarah Liddon, Nationwide.

Is a vulnerability flag just a piece of data in a company system, or a lifeline that could change a customer’s world? As Sarah Liddon from Nationwide explains, behind every vulnerability flag lies a delicate balance of precision and compassion, reflected in Nationwide’s redesigned approach to ensure that every digital marker can lead to an effective and empathetic response.

Episode 64 - Vulnerability voices: “I completely under-estimated it”. Caring with Owen + Three Hands

In our fourth ‘Vulnerability Voices’ instalment, Owen describes how he suddenly became an unpaid carer. He explains to Michael Hilton from Three Hands Insight about the shock of taking on the carer role, how he under-estimated the challenge of looking after someone, and the frustration (and occasional joy) of engaging with essential services.

Episode 63 - Income Shock with Tom, Gordon and Three Hands Insight

Tom and Gordon explain how their lives were suddenly turned upside down by unexpected and devastating drops in their incomes. Describing the impact that the resulting debt and exclusion had on every aspect of their personal and family lives, they share with Michael Hilton what was probably the greatest shock of all: the ineffective responses of the very organisations they thought could help them.