WFM Unfiltered

Message the show! [https://www.buzzsprout.com/twilio/text_messages/2369722/open_sms] What happens when you discover your greatest lessons in the middle of your biggest mistakes? In this compelling episode of WFM Unfiltered, Irina welcomes Anthony Brady, a seasoned WFM professional with over 20 years of experience in workforce management. Anthony’s career spans influential roles at eBay, PayPal, Dublin Airport, and Accenture, where he’s led transformative projects that continue to inspire. Today, he runs his own consultancy, sharing hard-earned wisdom with the WFM community. From Dublin to the global stage, Anthony shares stories of his own “A-Hole Phase,” a period of overconfidence many WFM professionals might recognise. With brutal honesty, he revisits the power plays, ego trips, and missteps that shaped his journey. Have you ever wondered where confidence turns into arrogance? Anthony discusses how he learned to walk the fine line and why humility and collaboration are WFM’s secret weapons. Irina and Anthony dig into the age-old conflict between WFM and operations, challenging listeners to reframe the narrative. They discuss power dynamics, blame games, and the lessons that come from relationship-building between departments. Discover Anthony’s take on why relationships with internal customers are just as important as forecast accuracy—and how prioritising people over perfection can change everything. If you’ve ever wondered whether your mistakes could become your greatest strengths, this episode is a must-listen. Get ready for raw stories, practical tips, and the kind of honesty WFM Unfiltered is known for. Join the conversation and subscribe now: https://www.youtube.com/@wfmunfiltered?sub_confirmation=1 [https://www.youtube.com/@wfmunfiltered?sub_confirmation=1] Show Links: • RightWFM website: www.rightwfm.com [http://www.rightwfm.com] • Email: Irina@rightwfm.com • Podcast email: WFMUnfiltered@gmail.com • Podcast Directory listings: www.wfmunfiltered.buzzsprout.com/share [http://www.wfmunfiltered.buzzsprout.com/share] • YouTube Channel: www.youtube.com/@WFMUnfiltered?sub_confirmation=1 [http://www.youtube.com/@WFMUnfiltered?sub_confirmation=1] Thanks for listening. If you'd like to contact me about the show, you can email me HERE [Wfmunfiltered@gmail.com]. If you have questions about working with me on WFM projects and Consulting, you can find The RightWFM website HERE [https://www.rightwfm.com]. Please remember to subscribe and leave a review of you've enjoyed the show!

Message the show! [https://www.buzzsprout.com/twilio/text_messages/2369722/open_sms] Recruitment challenges in Workforce Management are at an all-time high. That’s why we brought in James Parkin, a true expert in navigating the tricky waters of hiring and job seeking, to WFM Unfiltered. Whether you’re a job seeker frustrated with ATS filters or a hiring manager struggling to find the right talent, this episode is packed with hard-hitting truths and actionable strategies. James dives into the controversial topic of recruiters relying too much on keywords, shedding light on how this trend is impacting the quality of hires and the overall candidate experience. Are job boards your best friend or your worst enemy? James uncovers the hidden traps and explains how to use them to your advantage. You’ll also hear fresh perspectives on why cultural fit matters as much as technical skills and how to build a recruitment process that truly prioritizes people. James shares jaw-dropping recruitment horror stories and explores the European advantage in the WFM job market. This is not your typical recruitment talk—it’s raw, real, and transformational. Ready to transform your approach to hiring or job seeking? Don’t miss this episode. Subscribe now to WFM Unfiltered and gain insights that could change your career trajectory. Today's episode is brought to you by our sponsors at Aspect WFM - find out more and book a demo at Aspect [https://foxly.icu/aspect_audio_sponsor] Show Links:  • RightWFM website: www.rightwfm.com [http://www.rightwfm.com] • Email: Irina@rightwfm.com • Podcast email: WFMUnfiltered@gmail.com • Podcast Directory listings: www.wfmunfiltered.buzzsprout.com/share [http://www.wfmunfiltered.buzzsprout.com/share] • YouTube Channel: www.youtube.com/@WFMUnfiltered?sub_confirmation=1 [http://www.youtube.com/@WFMUnfiltered?sub_confirmation=1] Thanks for listening. If you'd like to contact me about the show, you can email me HERE [Wfmunfiltered@gmail.com]. If you have questions about working with me on WFM projects and Consulting, you can find The RightWFM website HERE [https://www.rightwfm.com]. Please remember to subscribe and leave a review of you've enjoyed the show!

Message the show! [https://www.buzzsprout.com/twilio/text_messages/2369722/open_sms] Dive into a riveting discussion with Doug Casterton, a celebrated leader in the workforce management (WFM) and customer care space, as we uncover the raw truths behind WFM tools and the often-misleading promises of vendors. With over 20 years of expertise, Doug has reshaped contact center operations globally, leveraging his passion for data-driven decision-making and AI. In this episode, Doug and Irina dig deep into the flaws of modern forecasting tools, revealing why many vendors fall short of their lofty claims. Discover how manual experience often outperforms automated solutions, and why transparency is crucial for WFM professionals when choosing the right systems. Doug shares his journey from managing spreadsheets to becoming a recognized influencer and host of the WeWFM podcast, offering unique insights into vendor accountability and the future of forecasting technology. Listeners will gain valuable lessons on what to demand from vendors, the importance of asking the right questions, and how smaller players are leading the charge in innovation. This episode is a must-watch for anyone navigating the complexities of WFM tools and vendor solutions. Don't miss this eye-opening conversation! Subscribe now: https://www.youtube.com/@wfmunfiltered?sub_confirmation=1 [https://www.youtube.com/@wfmunfiltered?sub_confirmation=1] Show Links:  • RightWFM website: www.rightwfm.com [http://www.rightwfm.com] • Email: Irina@rightwfm.com • Podcast email: WFMUnfiltered@gmail.com • Podcast Directory listings: www.wfmunfiltered.buzzsprout.com/share [http://www.wfmunfiltered.buzzsprout.com/share] • YouTube Channel: www.youtube.com/@wfmunfiltered?sub_confirmation=1 [http://www.youtube.com/@wfmunfiltered?sub_confirmation=1] • Doug's LinkedIn: www.linkedin.com/in/dougcasterton [http://www.linkedin.com/in/dougcasterton] Thanks for listening. If you'd like to contact me about the show, you can email me HERE [Wfmunfiltered@gmail.com]. If you have questions about working with me on WFM projects and Consulting, you can find The RightWFM website HERE [https://www.rightwfm.com]. Please remember to subscribe and leave a review of you've enjoyed the show!

Message the show! [https://www.buzzsprout.com/twilio/text_messages/2369722/open_sms] In this episode of WFM Unfiltered, Irina flips the script and dives into the deep end with Jeremy Hyde and Yunier Mesa on what senior leadership really wants from WFM. Are WFM professionals fully aligned with executive expectations? Or are they missing crucial insights about what drives senior decision-making? First, Jeremy and Yunier break down why curiosity isn't just helpful—it's essential. In a field that’s evolving fast, the ability to ask bold questions can mean the difference between being overlooked and being indispensable. They don’t just touch on the “how” of curiosity; they explain the exact ways it translates into success within the C-suite. As we dig deeper, you’ll hear the unfiltered reality of working in WFM: why understanding basic concepts isn’t enough, and how executives assess a WFM team's value. Communication is key here, and our guests emphasize its role in bridging the often-wide gap between senior leadership and day-to-day operations. Whether you're an introvert or extrovert, they discuss the surprising ways personality influences how your insights are received by leadership. Jeremy and Yunier don’t sugarcoat the challenges—they’re sharing hard-earned lessons on the power of small roles, the impact of showing up authentically, and the lasting effects of speaking up when it matters. Are you ready to understand what leaders really expect from WFM? Don’t miss this candid conversation! Subscribe for insights that could change your approach: https://www.youtube.com/@wfmunfiltered?sub_confirmation=1 [https://www.youtube.com/@wfmunfiltered?sub_confirmation=1] Thanks for listening. If you'd like to contact me about the show, you can email me HERE [Wfmunfiltered@gmail.com]. If you have questions about working with me on WFM projects and Consulting, you can find The RightWFM website HERE [https://www.rightwfm.com]. Please remember to subscribe and leave a review of you've enjoyed the show!

Message the show! [https://www.buzzsprout.com/twilio/text_messages/2369722/open_sms] Is your WFM tool all flash and no substance? In this hard-hitting episode of WFM Unfiltered, Irina and special guest Phil Bacon dig deep into the shocking reality behind WFM tool marketing. Phil, who’s seen it all—from engineering the tech to watching the hype machine sell it—doesn’t hold back in calling out how marketing has twisted the narrative around WFM tools. Do vendors even know the products they’re pushing? Phil argues that many marketing teams are selling fantasies rather than features, spinning tools as miracle solutions while sidestepping glaring limitations. In this episode, we tear apart the illusion of "must-have" features and "effortless results" to reveal what's really driving vendor hype. Phil shares jaw-dropping stories of WFM users held hostage by data, stuck with subpar support, and left with tools that serve no one but the seller. If you've ever questioned the endless promises in a product demo or left a webinar feeling sold but not informed, this episode is your wake-up call. Ready to see past the marketing smoke and mirrors? Tune in to hear the gritty truth on how to choose WFM tools without getting duped. Find out more about Phil at https://www.linkedin.com/in/philipbacon/ Watch, subscribe, and follow WFM Unfiltered for more no-BS insights: https://www.youtube.com/@wfmunfiltered?sub_confirmation=1 [https://www.youtube.com/@wfmunfiltered?sub_confirmation=1] Thanks for listening. If you'd like to contact me about the show, you can email me HERE [Wfmunfiltered@gmail.com]. If you have questions about working with me on WFM projects and Consulting, you can find The RightWFM website HERE [https://www.rightwfm.com]. Please remember to subscribe and leave a review of you've enjoyed the show!