Will Humphreys on How Virtual Assistants Are Saving PT Practices $20K Per Hire

Will Humphreys on How Virtual Assistants Are Saving PT Practices $20K Per Hire

In this episode, Neil Trickett sits down with Will Humphreys, former physical therapist turned serial entrepreneur and founder of Virtual Rockstar, the fastest-growing virtual staffing partner for private healthcare practices in the U.S. Will shares the hard-won lessons from building and selling a five-location PT practice, why the front desk is really a sales position, and how Filipino virtual assistants are transforming clinic operations while saving owners an average of $20,000 in profit per hire. Whether you're drowning in admin work, struggling to hire reliable staff, or just curious about what a VA could actually do in your practice, this episode is packed with clarity and actionable insight. What You'll Learn in This Episode: * Why the biggest operational mistake PT owners make isn't working too hard, it's not knowing how to hire * Why your front desk is a sales position (and why paying $15–$17/hour for it is costing you a fortune) * The hidden revenue leak most practice owners never see coming (and how AI call tracking is exposing it) * How virtual assistants are used across front desk support, insurance verification, authorizations, billing, marketing, and personal assistance * The "give your team the gift of a VA" approach and how to pilot it without disrupting culture * How Filipino VAs are raising the work ethic bar for entire teams * HIPAA compliance, training, and the 30-day pilot model * When NOT to hire a VA, and the honest truth about the 15% of placements that don't work out * What Virtual Rockstar's group interview process looks like (and why it's only 90 minutes total risk) Connect & Resources: * Virtual Rockstar: virtualrockstar.com [https://virtualrockstar.com] * Will Humphreys on LinkedIn [https://www.linkedin.com/in/will-humphreys-ba599918/] * Practice Promotions: practicepromotions.net [https://practicepromotions.net] * Subscribe to the Practice Marketing Podcast on * Buzzsprout [https://practicepromotions.buzzsprout.com/] * Apple Podcast [https://podcasts.apple.com/us/podcast/the-practice-marketing-podcast/id1574523559] * Spotify [https://open.spotify.com/show/2P9EDzL7D0EqWlREvi5Hy7?si=c1cbf908e1924acb] Send us Fan Mail [https://www.buzzsprout.com/2291391/fan_mail/new] Virtual Rockstars specialize in helping support or replace all non-clinical roles. Learn [https://qrs.ly/78gqb1v] how a Virtual Rockstar can help scale your physical therapy practice. Subscribe here [https://stress-free-pt.beehiiv.com/subscribe]to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

How AI Is Quietly Saving Rehab Practices From the Inside Out with Sarah Bootcheck

In this episode of the Willpower Podcast, recorded live at the Growth Code Conference, Will sits down with Sarah Bootcheck, Account Manager and Speech Language Pathologist at Raintree, to talk about one of the most important shifts happening in rehab right now: artificial intelligence transforming the way therapy practices operate from the inside out. Sarah brings a rare perspective to this conversation. She is both a clinician who has worked in the trenches of pediatric speech therapy and a technology professional who now helps practice owners understand and leverage the tools that can change the trajectory of their business. That combination makes her one of the most credible voices in this space. Together, Will and Sarah break down exactly how Raintree, one of the most experienced EMR platforms in the therapy space, made a bold decision to evolve or risk becoming irrelevant. After hearing directly from their largest clients that change was non-negotiable, Raintree acquired Yumi, an AI company that had already developed one of the first AI scribes built specifically for physical therapists. That acquisition became the foundation for ten new products and enhancements rolled out across 2025. In this episode you will learn: * ScribeIQ and AI documentation in rehab * NoteIQ clinical insights and patient progress tracking * SchedulerIQ and the future of front office automation * AI versus AI in medical billing and RCM * Why therapists are the most underprotected professionals in healthcare * How virtual assistants and AI work together to protect revenue * The 29% effective revenue loss hitting every outpatient practice Subscribe to the Willpower Podcast for weekly conversations with OT, PT, and SLP owners sharing what is working right now. * Connect with Sarah Bootcheck on LinkedIn [https://www.linkedin.com/in/sarah-bootcheck/] * Learn more about Raintree EMR at https://www.raintreeinc.com/ [https://www.raintreeinc.com/]  * Learn more about Virtual Rockstar at virtualrockstar.com [http://virtualrockstar.com] Send us Fan Mail [https://www.buzzsprout.com/2291391/fan_mail/new] Virtual Rockstars specialize in helping support or replace all non-clinical roles. Learn [https://qrs.ly/78gqb1v] how a Virtual Rockstar can help scale your physical therapy practice. Subscribe here [https://stress-free-pt.beehiiv.com/subscribe]to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

Eric Boles on Why holding people accountable is the most loving thing you can do as a leader

Eric Boles is a former NFL wide receiver turned executive coach, keynote speaker, and founder of The Game Changers Inc. In this episode, Will and Eric go deep on the real reason teams fail and it's not talent, motivation, or attitude. It's alignment, clarity, and the courage to have direct conversations. In this episode you'll learn: * What Mike Holmgren, Andy Reid, and Jon Gruden taught Eric about running an elite organization * Why most team problems are awareness problems, not attitude problems * The difference between "what I want from you" and "what I want for you"  and why both matter * How to set up "pre-success" instead of doing endless post-mortems * Why withholding hard feedback is actually the selfish choice * The 80/20 principle applied to relationships, leadership, and life * How to use AI as a thought partner (not just a task automator) * Why culture is dictated by what's tolerated, not by how happy everyone is Connect with Eric: * LinkedIn: https://www.linkedin.com/in/eric-boles/ [https://www.linkedin.com/in/eric-boles/] * Instagram: @ericboles_ [https://www.instagram.com/ericboles_/] * Facebook: @ericboles [https://www.facebook.com/eric.boles.98] * Company: https://thegamechangersinc.com/ [https://thegamechangersinc.com/] Book mentioned: * The 80/20 Principle by Richard Koch Send us Fan Mail [https://www.buzzsprout.com/2291391/fan_mail/new] Virtual Rockstars specialize in helping support or replace all non-clinical roles. Learn [https://qrs.ly/78gqb1v] how a Virtual Rockstar can help scale your physical therapy practice. Subscribe here [https://stress-free-pt.beehiiv.com/subscribe]to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

How Two Complete Opposites Built One of Arizona's Fastest-Growing Pelvic Health Practices with Tara Sullivan and Kylee Austin

What does the perfect business partnership look like? According to Kylee and Tara, it looks like two people who are complete opposites, in the most perfect way. In this episode, Will sits down with the co-founders of Mind to Body Healing, one of Arizona's fastest-growing pelvic floor physical therapy practices. From a bold cold introduction at a student lecture to signing five-year leases together, Kylee and Tara have built something that goes far beyond a clinic. They have built a movement. Here is what you will learn in this episode: * What Makes Their Partnership Work They describe their dynamic as yin and yang, what one loves, the other does not.  * The Business Model Breakdown Mind to Body Healing operates as a cash-based pelvic health practice.  * Why Pelvic Health Matters for Everyone Both Kylee and Tara came to pelvic health as patients first. They were dismissed, minimized, and told their pain was not real. That experience is exactly why they do what they do.  Resources Mentioned: * Mind to Body Healing (clinic): m2bhealing.com [http://m2bhealing.com/] * PelviEd (provider education): pelvied.com [http://pelvied.com/] * Book: Available at pelvied.com [http://pelvied.com/] If you are a PT practice owner, a provider in pelvic health, or anyone trying to build something meaningful in healthcare, this episode is for you. Subscribe to WillPower for weekly conversations with physical therapy leaders doing bold things in practice. Send us Fan Mail [https://www.buzzsprout.com/2291391/fan_mail/new] Virtual Rockstars specialize in helping support or replace all non-clinical roles. Learn [https://qrs.ly/78gqb1v] how a Virtual Rockstar can help scale your physical therapy practice. Subscribe here [https://stress-free-pt.beehiiv.com/subscribe]to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

The Onboarding System That Turns New Hires Into Culture Carriers with Haley Addis

What does it actually look like to build a company culture so strong that your team shows up energized, aligned, and genuinely proud to be there every day? In this episode of The Willpower Podcast, host Will Humphreys sits down live at Growth Code Miami with Haley Addis, founder and CEO of More to Say, a pediatric speech-language pathology clinic with 55+ team members. Haley shares the intentional systems, onboarding strategies, and leadership principles behind what Will calls a top 1% company culture. This conversation is packed with practical ideas for healthcare owners, therapy clinics, and service-based entrepreneurs who want to reduce burnout, improve retention, and build a team people genuinely want to be part of. In This Episode You'll Discover: * Why onboarding starts before the offer letter * How to embed core values into hiring and daily operations * The “Happy Chat” recognition system, core value coins, accountability jars & Accelerator Bonus * The First Year Journey: a 12-month onboarding framework based on the S-Curve of Learning * Why burnout usually comes from unclear expectations, not workload * The feedback systems that ensure every employee voice gets heard * Why culture drives profitability more than most leaders realize * How to build a team culture so strong people want to join just from being around your energy If this episode gave you one valuable idea, share it with another business owner who needs to hear it. And as always: lead with love, and never give up. Connect with Haley Addis: * Website: moretosayct.com * Email: haleyaddis@moretosayct.com Send us Fan Mail [https://www.buzzsprout.com/2291391/fan_mail/new] Virtual Rockstars specialize in helping support or replace all non-clinical roles. Learn [https://qrs.ly/78gqb1v] how a Virtual Rockstar can help scale your physical therapy practice. Subscribe here [https://stress-free-pt.beehiiv.com/subscribe]to our completely free Stress-Free PT Newsletter for your weekly dose of joy.