Agents of IT: Episode 15 - Nora Osman at Norvana: From Zero Moments to Hero Moments

Agents of IT: Episode 21 - Hot Takes - The Identity Crisis at the Heart of AI

As AI agents become more autonomous, organizations face a new challenge in managing machine identities at enterprise scale. In this Hot Takes episode, Fran Fernandez and Zack Austin react to recent coverage on agentic AI identity governance, and access management. They discuss why agents are starting to resemble digital employees, how identity frameworks must evolve beyond traditional user accounts, and why automation may ultimately make AI systems safer and more governable than human-operated processes.

Agents of IT: Episode 20 - Chris Ennis at Risepoint: Revolutionizing Operations Through Automation

Fran Fernandez and Zack Austin sit down with Chris Ennis, Senior Technology Solutions Specialist at Risepoint, to discuss what successful automation adoption looks like in a growing organization. Chris draws on his diverse experience to share lessons learned from implementing automation at scale, as well as using AI to solve real business problems.

Agents of IT: Episode 19 - Hot Takes - AI Governance & Farewell, Ari

AI adoption is accelerating across the enterprise, but governance is struggling to keep up. In this Hot Takes episode, Ari Stowe is joined by Chief Product Officer Fran Fernandez and Director of Product Marketing Zack Austin to unpack what happens when organizations move too quickly with agentic AI without fully understanding the processes underneath.    The episode also marks Ari’s departure from Agents of IT as the show transitions to Fran’s and Zack’s stewardship.

Agents of IT: Episode 18 - Hot Takes - When AI Personalization Gets Too Personal

AI personalization can indeed make work smarter and more intuitive... but only when it feels helpful instead of invasive. In this Hot Takes episode, Ari reacts to recent coverage on hyper-personalization, enterprise AI, and predictive systems. He explains why personalization is really about context, how agents can remove friction from everyday workflows, and why successful AI adoption depends on striking the right balance between autonomy, transparency, and trust.

Agents of IT: Episode 17 - Geoff McQueen at Ascendius: Agentic Workflows to Performance Intelligence

This week, Ari meets up with Geoff McQueen, founder and CEO of Ascendius, to review how AI is changing the way businesses operate, as well as how leaders should think about performance in an AI-first world. Drawing on 25 years of building and scaling tech companies, Geoff shares some hot takes on everything from individual productivity gains to agentic workflows and, ultimately, business-level AI.