All In Good Taste
What does it take to build one of North America's 50 Best Bars? In this conversation, General Manager, Jake Kelly shares his journey through hospitality, leadership, mentorship, and the realities of running an award-winning cocktail bar. From washing dishes at 14 years old to serving in the Peace Corps, teaching on Chicago's South Side, and eventually leading one of the continent's most celebrated bars, Jake's path wasn't traditional, but it shaped the way he thinks about service, leadership, and hospitality. Whether you're a bartender, restaurant owner, hospitality professional, or someone passionate about great service, this episode offers an inside look at what happens behind the scenes of a world-class bar. Time Stamps / Chapters: 00:00 Introduction & North America's 50 Best Bars 01:05 Meet Jake Kelly of Bisous 01:50 Inside Bisous & Top 50 Recognition 02:33 First Hospitality Job at 14 04:54 Peace Corps & Lessons in Hospitality 07:08 Teaching, Burnout & Career Change 10:17 Re-Entering Hospitality Later in Life 12:58 Becoming a Bartender by Accident 16:28 Mentors Who Shaped Jake's Career 18:40 From Bartender to General Manager 20:09 Building Bisous from the Ground Up 24:44 Rebranding Two Weeks Before Opening 27:27 Opening Without PR & Organic Growth 30:22 North America's 50 Best Bars Experience 34:04 The Emotional Reality of Being a GM 35:51 Perfect Service, Recognition & Leadership 39:05 Hospitality Lessons & Rapid-Fire Questions 43:21 Final Thoughts on Resilience Hashtags: #HospitalityLeadership #CocktailCulture #RestaurantManagement Keywords: hospitality leadership bar general manager North Americas 50 Best Bars cocktail bar management hospitality career journey restaurant leadership bartender to general manager hospitality mentorship Chicago cocktail bars hospitality podcast guest experience leadership restaurant operations management hospitality industry insights building a bar brand service excellence
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