Banking Reinvented

In episode 74 of Banking Reinvented, host Tim Rutten is joined by Adrian McPhee, CTO at Backbase, for a candid conversation about how banks can move beyond buzzwords to achieve meaningful change with the power of AI.  Together, they discuss the critical building blocks for AI success, from data management and risk frameworks to organizational mindsets and regulatory collaboration. Adrian also shares first-hand stories of building AI-powered platforms, the challenges of scaling innovation, and why understanding customer intent is key to the next wave of digital banking. Tune in for practical strategies for embracing AI safely, aligning technology with business goals, and preparing your team for the future of financial services. – Curious to find out more about customer-centric banking?  Follow us on LinkedIn: -> Backbase [https://www.linkedin.com/company/backbase/] -> Jouk Pleiter [https://www.linkedin.com/in/joukpleiter/] -> Tim Rutten [https://www.linkedin.com/in/timrutten/] -> Adrian McPhee [https://www.linkedin.com/in/adrianmcphee/] Step into the future of finance -> Check out our content hub [https://www.backbase.com/insights/banking-reinvented?utm_source=Organic_Social&utm_medium=Spotify] Timestamps (00:00) – Welcome to the “Banking Reinvented” podcast (00:42) – Introduction to Adrian (08:27) – Separating AI’s hype from its transformative potential (11:48) – The AI zeitgeist in the market (15:48) – AI’s amplifier effect (17:32) – Foundational capabilities for harnessing AI (22:30) – Innovating at the pace of the regulator (26:49) – AI’s evolution in banking (28:45) – Deploying and monitoring AI vs. traditional systems (30:27) – The importance of being AI native/fluent (34:31) – The next big wave in AI transformation (36:41) – Episode wrap-up

Episode 72 of Banking Reinvented explores how AI, open banking, and new operating models are fundamentally reshaping the financial services industry. Host Tim Rutten welcomes back Jarno van Hurne, VP Product and Head of Digital Banking, to unpack the hottest topics in retail, business, and commercial banking today. Together, they dive into everything from the rise of neobanks to the escalating challenge of digital fraud, as well as how banks can partner with fintechs to deploy AI-powered defenses. Tune in for a candid look at how banks can move beyond incremental change, embrace AI-native thinking, and position themselves for long-term success in a rapidly shifting landscape. – Curious to find out more about customer-centric banking?  Follow us on LinkedIn: -> Backbase [https://www.linkedin.com/company/backbase/] -> Jouk Pleiter [https://www.linkedin.com/in/joukpleiter/] -> Tim Rutten [https://www.linkedin.com/in/timrutten/] -> Jarno van Hurne [https://www.linkedin.com/in/jarnovanhurne/] Step into the future of finance -> Check out our content hub [https://www.backbase.com/insights/banking-reinvented?utm_source=Organic_Social&utm_medium=Spotify] Timestamps (00:00) – Welcome to the “Banking Reinvented” podcast (00:23) – An introduction to Jarno (03:50) – Open banking news from JPMorgan Chase (07:30) – The death of open banking in the U.S. (12:55) – The fraud zeitgeist in banking (18:11) – The continued rise or Revolut and Nubank (22:54) – The importance of being AI-native (27:50) – The appetite for AI in traditional banking (30:52) – How to think AI-first (34:13) – Top use cases for AI in banking (40:35) – Episode wrap-up

In the fourth episode of our commercial banking takeover, Jessika Wood, SVP of Commercial Payment Products at Fifth Third Bank, joins guest host Alex Jimenez to explore how banks can simplify complexity and scale growth through smarter commercial payments. With insights from fintech and traditional banking, Jessika shares what it takes to move from siloed services to integrated money movement ecosystems. Looking to reshape your bank’s payments strategy? Visit our content hub [https://www.backbase.com/abm-campaign/us-commercial-banking-executive-hub] for deeper insights on commercial innovation. – Follow us on LinkedIn: -> Backbase [https://www.linkedin.com/company/backbase/] -> Alex Jimenez [https://www.linkedin.com/in/ralexjimenez/] -> Jessika Wood [https://www.linkedin.com/in/jessikawood/] -> Fifth Third Bank [https://www.linkedin.com/company/fifth-third-bank/] Timestamps (00:00) – Welcome to the “Banking Reinvented” commercial banking takeover (01:00) – The biggest disconnect between client needs and actual experiences (06:17) – Friction that’s holding back commercial payment innovation (09:24) – The changing expectations of commercial payments buyers (14:48) – Structuring your portfolio to simplify complexity (16:28) – Aligning product with compliance and growth (21:03) – Key factors that enable growth (24:43) – Building relationships between bankers and product leaders (26:54) – Keeping teams focused on value delivery (30:18) – The future of commercial payments (31:44) – Building a commercial payments experience from scratch (33:26) – Skillsets needed to grow payments franchises (36:34) – Key takeaway from Jessika (36:50) – Episode wrap-up

In the third episode of our commercial banking takeover, Jack Hubbard of The Modern Banker joins guest host Alex Jimenez to talk about modernizing the commercial banking sales playbook. From trust-based selling and power questions to effective second meetings and blended outreach strategies, this episode is a masterclass in how to sell through conversation, not pressure. Want practical tools to elevate your commercial sales game? Head to our content hub [https://www.backbase.com/abm-campaign/us-commercial-banking-executive-hub] for more expert interviews and actionable insights. – Follow us on LinkedIn: -> Backbase [https://www.linkedin.com/company/backbase/] -> Alex Jimenez [https://www.linkedin.com/in/ralexjimenez/] -> Jack Hubbard [https://www.linkedin.com/in/jackrants/] -> The Modern Banker [https://www.linkedin.com/company/the-modern-banker/] Timestamps (00:00) – Welcome to the “Banking Reinvented” commercial banking takeover (00:57) – Timeless principles that banks accidentally ignore (04:55) – The evolving role of commercial relationship managers (08:56) – The mindset shift required to meet modern buyer expectations (15:46) – The importance of trust-based selling (21:53) – Factors that kill sales momentum (25:00) – Using LinkedIn to land meetings (29:50) – Successfully coaching your teams for success (33:38) – Mastering hybrid selling models (37:03) – Old-school habits that work (and others that don’t) (39:32) – Jack’s advice for the new generation of bankers (40:44) – Jack’s key takeaway (41:03) – Episode wrap-up

Episode 70 of Banking Reinvented explores the future of payments modernization and digital identity in banking, as financial institutions race to meet rising customer expectations for seamless, secure experiences. Host Tim Rutten welcomes Entrust’s Tony Ball, President of Payments and Identity, as well as incoming CEO, for an in-depth conversation on how banks can re-architect their operations to stay ahead in a rapidly evolving landscape. Together, they discuss the critical role of biometrics, tokenization, and advanced fraud engines in building trust and delivering instant, digital-first experiences, as well as the challenges posed by AI-powered fraud actors, and the need to balance innovation with security. Tune in to get actionable strategies for implementing next-gen payment solutions, fostering a growth mindset, and ensuring your bank is ready for the demands of tomorrow's digital economy. – Curious to find out more about customer-centric banking?  Follow us on LinkedIn: -> Backbase [https://www.linkedin.com/company/backbase/] -> Jouk Pleiter [https://www.linkedin.com/in/joukpleiter/] -> Tim Rutten [https://www.linkedin.com/in/timrutten/] -> Tony Ball [https://www.linkedin.com/in/anthony-ball-889391/] -> Entrust [https://www.linkedin.com/company/entrust/] Step into the future of finance -> Check out our content hub [https://www.backbase.com/insights/banking-reinvented] Timestamps (00:00) – Welcome to the “Banking Reinvented” podcast (00:29) – Introduction to Tony and Entrust (02:43) – The “credit crunch” in North America (04:53) – Rethinking CX in the payments modernization space (07:06) – AI-driven fraud vs. AI-powered fraud prevention (12:56) – Meeting customer expectations for payments (18:53) – Foundational capabilities for new-gen payments experiences (24:24) – Compliance teams and the growth agenda (26:57) – Payments modernization learnings from Tony (31:27) – Key takeaways (34:12) – Final thoughts from Tony (36:38) – Episode wrap-up