Beyond Clean with ACE

Myth #1: You need to be a tech whiz to start a cleaning podcast. Myth #2: Floor care in nursing homes is all about using the fanciest products. Myth #3: Switching jobs in the cleaning biz is a sign you’re failing. Trust me, the real story is way more interesting—stick around and I’ll share what actually works (and it’s not what you think).   Jerry Bauer has over eight years of professional experience working with Chem Station of Boston, where he specializes in providing chemical solutions for the food processing and brewing industries across New England. Originally from the Midwest, Jerry previously focused on the hospitality sector before transitioning into his current role. His background includes extensive work with nursing homes, where he gained firsthand knowledge of effective floor care techniques and the challenges of facility maintenance. J His career reflects a practical understanding of both the technical and interpersonal aspects of the cleaning industry, making him a credible source on topics ranging from chemical applications to career growth within the sector.   Email Jerry here: jbauer5307@yahoo.com [jbauer5307@yahoo.com] Connect with Jerry on LinkedIn: https://www.linkedin.com/in/jerry-bauer-596b627/ [https://www.linkedin.com/in/jerry-bauer-596b627/] Want to listen to his podcast, "Cleaning Processes" https://www.podpage.com/cleaning-processes-with-jerry/ [https://www.podpage.com/cleaning-processes-with-jerry/]   You can hear Jerry on his first podcast with us here back in August of 2021. https://beyondcleanwithace.podbean.com/e/bcwa-s5e22-jerry-bauer-on-the-value-of-value/ [https://beyondcleanwithace.podbean.com/e/bcwa-s5e22-jerry-bauer-on-the-value-of-value/] The key moments in this episode are: 00:00:00 - Introduction and Podcasting Journey with Jerry Bauer 00:08:33 - Early Career Insights and Industry Evolution 00:11:48 - The Value of Hands-On Training in Floor Care Education 00:12:25 - Memorable Floor Care Demo Challenges 00:14:19 - Building Trust and Honest Communication in Client Relationships 00:15:07 - Early Janitorial Sales Techniques and the Influence of Link Cruise Camp 00:18:44 - Modern Janitorial Industry Success and the Value of Experience 00:19:23 - Evolution of Sales Training from Traditional to Digital 00:20:55 - Writing “Beyond Clean”: Memoirs of a Janitorial Career 00:25:14 - Life Lessons from Working in Manhattan and Embracing Change 00:29:21 - Discovering Iconic Vermont Photography Spots and the Value of Pausing 00:31:18 - Unique Access and Experiences in the Cleaning Industry 00:33:21 - The Cleaning Industry’s Vital Role and Growth Potential 00:35:33 - Podcasting Journey and Community Impact in Cleaning 00:40:45 - Upcoming Book and Sharing Personal Industry Stories 00:44:05 - Unexpected Challenges and Lessons in Customer Service 00:45:35 - Embracing Humor and Storytelling in the Cleaning Industry 00:46:21 - Balancing Personal and Professional Goals 00:46:56 - Prioritizing Health and Wellness as We Age 00:48:22 - Inspiring Positive and Proactive Journeys     OUR WEBSITES ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqazZKdlZlM0ZSa0FycThEUVYtSHFnV0dYRnlEQXxBQ3Jtc0tuSVhRVEN6YjlySjlBSEJ0d0I0WGdMZVB2MmxSMGhNWnVHbWt2S0VaazNfSEJ4QkVRMHFuZDlIQkFUQ1pCNGdBbm1RZm5KVHlNVTJSVWZDUUdyZVFERDdqN3NOamRBVm1YVTY2aUVycjJsaFMzNnl3OA&q=https%3A%2F%2Facademyofcleaning.com%2F&v=_a7wEcp8BWc] ROCK STARS OF CLEANING: https://rockstarsofcleaning.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbWFNS1RIa1RfdzNCMEx3bURmOE4waDMwanpPd3xBQ3Jtc0trVTFLS0gycEdOLWdCa05ZdFE3ZEZGVVoydWZqS0JVYTdYQ2h4b242ZWtPNnBQOGNYc3lLRmJwNGJrRjNIZ05EZ2FXd000OFpTYk55c1IyUi1UVE9oUF9aUEdDTlE0QmdfMmhnNDJPVkpVWmFFRGdhNA&q=https%3A%2F%2Frockstarsofcleaning.com%2F&v=_a7wEcp8BWc] SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbVBWa0dvYXhub25ib04yelU1TkFFNXNwOUpYd3xBQ3Jtc0tsb01xa2ZmdWxwNzZyX0twWHRuTjN5Tm16ZFpTMEs3aUVKWHZNUWhsQkdRZTl5dVItX051VmUxUE85OGhKcHdvM3VnLTNVVWpJc1lJRGoxTmNUanlpeG1YYjNaSXIwWHUyN3hNVFNzdjRCWXpydHRWRQ&q=https%3A%2F%2Fbeyondcleanwithace.podbean.com%2F&v=_a7wEcp8BWc] FACEBOOK: https://www.facebook.com/AcademyofCle.. 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If you're feeling frustrated that despite offering competitive pay and running endless hiring ads, your best cleaners keep leaving and clients are slow to trust your team, then you are not alone! If you've put in long hours training new hires, only to watch them walk out the door before they ever become part of the “family,” then you are not alone! Charlie Ramshaw is the owner of RamClean, a business he launched from his parents’ basement back in 2013. With a knack for turning challenging moments into opportunities, Charlie grew his company from just four employees to a team of 375 spread across five states, pushing close to $15 million in revenue. He has weathered significant industry changes, including the rollercoaster of the COVID era, by staying adaptable and maintaining a strong focus on people. Charlie’s experience scaling a cleaning company gives him firsthand insight into building and leading a workforce that sticks around—he knows the value of treating employees well. He understands the day-to-day realities cleaning business owners face. His journey demonstrates that hard work, empathy, and a willingness to take calculated risks can truly pay off in this industry. Visit RamClean here [https://ramclean.com/] Connect with Charlie Ramshaw on LinkedIn [https://www.linkedin.com/in/charlie-ramshaw-ceo?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BudeEAdauTxyoohEYfGmlbA%3D%3D] Connect with Rob Thomas on LinkedIn [https://www.linkedin.com/in/cmob2bservices?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BezrO02DoQLu%2FSawnY8kAWg%3D%3D] Read the CleanLink Article on Restrooms [https://www.cleanlink.com/news/article/Survey-Dirty-Restrooms-Hurt-a-Businesss-Image--32141] The key moments in this episode are: 00:00:00 - Charlie Ramshaw’s Entrepreneurial Journey from Basement Startup to Cleaning Industry Growth 00:04:34 - Navigating Growth and Challenges During the COVID-19 Pandemic 00:06:42 - Rob Thomas’s Role in Driving Marketing and Lead Generation at Ram Clean 00:09:26 - Overcoming Scaling Challenges and Leadership Lessons in Cleaning Services 00:11:06 - Integrating Marketing, Sales, and Operations for Sustainable Business Success 00:13:33 - Building Long-Term Cleaning Service Partnerships with Customer-Centric Solutions 00:14:22 - The Impact of Clean Restrooms on Customer Satisfaction and Loyalty 00:17:10 - The Value of W2 Employees Over Subcontractors in Cleaning Services 00:21:13 - Authentic Marketing Through Real Photos and Transparent Brand Storytelling 00:25:07 - Strategic Growth and Technology Integration in Multi-State Cleaning Operations 00:27:56 - Leveraging Real-Time Data and Scaling Janitorial Services 00:28:44 - Managing Operations and Human Challenges in Multi-State Cleaning Businesses 00:30:19 - Tackling High Employee Turnover in the Cleaning Industry 00:33:13 - The Impact of Certification and Training on Hiring Quality Cleaners 00:38:04 - Elevating the Janitorial Trade Through Competitive Pay and Industry Partnerships 00:40:32 - Managing Customer Expectations and Business Growth in Facility Services 00:42:40 - Simplifying Business Operations through Specialization and Leadership 00:47:35 - Navigating Post-Covid Industry Changes and Adapting to Market Challenges 00:48:49 - Proven Strategies for Long-Term Lead Generation and Customer Retention 00:52:20 - Personal Goals and Balancing Business Growth with Life Aspirations 00:54:13 - Personal Plans and Milestones with Charlie Ramshaw, Rob Thomas, and Dave Thompson 00:54:27 - Podcast Follow-Up and Visual Updates from Guests 00:54:34 - Reflecting on Ram Clean’s Journey and Success Stories 00:55:07 - Future Aspirations and Unique Personal Goals of Guests 00:55:20 - Encouraging Positive, Healthy Journeys and Audience Engagement   OUR WEBSITES ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqazZKdlZlM0ZSa0FycThEUVYtSHFnV0dYRnlEQXxBQ3Jtc0tuSVhRVEN6YjlySjlBSEJ0d0I0WGdMZVB2MmxSMGhNWnVHbWt2S0VaazNfSEJ4QkVRMHFuZDlIQkFUQ1pCNGdBbm1RZm5KVHlNVTJSVWZDUUdyZVFERDdqN3NOamRBVm1YVTY2aUVycjJsaFMzNnl3OA&q=https%3A%2F%2Facademyofcleaning.com%2F&v=_a7wEcp8BWc] ROCK STARS OF CLEANING: https://rockstarsofcleaning.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbWFNS1RIa1RfdzNCMEx3bURmOE4waDMwanpPd3xBQ3Jtc0trVTFLS0gycEdOLWdCa05ZdFE3ZEZGVVoydWZqS0JVYTdYQ2h4b242ZWtPNnBQOGNYc3lLRmJwNGJrRjNIZ05EZ2FXd000OFpTYk55c1IyUi1UVE9oUF9aUEdDTlE0QmdfMmhnNDJPVkpVWmFFRGdhNA&q=https%3A%2F%2Frockstarsofcleaning.com%2F&v=_a7wEcp8BWc] SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbVBWa0dvYXhub25ib04yelU1TkFFNXNwOUpYd3xBQ3Jtc0tsb01xa2ZmdWxwNzZyX0twWHRuTjN5Tm16ZFpTMEs3aUVKWHZNUWhsQkdRZTl5dVItX051VmUxUE85OGhKcHdvM3VnLTNVVWpJc1lJRGoxTmNUanlpeG1YYjNaSXIwWHUyN3hNVFNzdjRCWXpydHRWRQ&q=https%3A%2F%2Fbeyondcleanwithace.podbean.com%2F&v=_a7wEcp8BWc] FACEBOOK: https://www.facebook.com/AcademyofCle.. 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Jeff Carmon, CBSE - Manager, Member Services, Elite BSC, has over 40 years of experience in various industries, including 10 years with Frantz Building Services, and is now with Elite BSC. Jeff's professional experience spans multiple industries, including natural gas, ministry, healthcare management, and commercial cleaning. He has spent the past decade specializing in business development within the janitorial sector, notably through his leadership role at Elite BSC, a mastermind group dedicated to supporting and connecting commercial cleaning companies. Jeff’s background covers a broad range of operational and growth-focused roles, making him well-versed in issues like employee retention, customer satisfaction, and strategic expansion. His experience includes overseeing business operations, implementing training programs, and consulting on best practices for growth. Jeff Carmon’s practical knowledge and industry insight provide a strong foundation for addressing the unique challenges faced by commercial cleaning businesses. Reach out to Jeff via email: jeff@elitebsc.com [jeff@elitebsc.com] or on LinkedIn at: https://www.linkedin.com/in/jeff-carmon-8b586041/ [https://www.linkedin.com/in/jeff-carmon-8b586041/] or Elite BSC [https://elitebsc.com/] The key moments in this episode are: 00:00:00 - Introduction to Beyond Clean with Ace and Podcast Reach 00:03:10 - Guest Introduction: Jeff Carmon’s Diverse Career Journey 00:07:14 - Collaboration Over Competition in Janitorial Services 00:08:31 - Common Industry Challenges: Turnover and Customer Issues 00:10:02 - Strategic Growth and Market Understanding for Janitorial Companies 00:13:43 - Defining Business Growth Stages and the Importance of Strategic Planning 00:17:00 - Identifying Ideal Customers and Leveraging Outside Expertise for Growth 00:19:23 - Overcoming Industry Challenges Through Employee Training and Certification 00:22:50 - Customer Satisfaction as the Cornerstone of Sustainable Business Growth 00:25:29 - Innovating Cleaning Practices and Shifting Industry Narratives Post-COVID 00:27:36 - Emphasizing Health-Focused Cleaning for Workplace Wellbeing 00:30:02 - Selling Health Prevention Services in the Janitorial Industry 00:31:27 - Preparing Facilities for Future Pandemics with Proactive Cleaning 00:34:30 - Rethinking Customer Expectations and Pricing in Cleaning Services 00:39:52 - Growth Opportunities Through Health and Safety Messaging in the Cleaning Industry 00:41:40 - Planning an Engaging Leadership Conference in Louisville, Kentucky 00:44:00 - The Power of Giving and Growing at Industry Conferences 00:45:37 - Continuous Learning and Team Development in Building Services 00:47:27 - Coaching Wisdom: Serving Others as the Core of Business Success 00:48:43 - Personal Reflections and Travel Aspirations Beyond the Industry   OUR WEBSITES ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqazZKdlZlM0ZSa0FycThEUVYtSHFnV0dYRnlEQXxBQ3Jtc0tuSVhRVEN6YjlySjlBSEJ0d0I0WGdMZVB2MmxSMGhNWnVHbWt2S0VaazNfSEJ4QkVRMHFuZDlIQkFUQ1pCNGdBbm1RZm5KVHlNVTJSVWZDUUdyZVFERDdqN3NOamRBVm1YVTY2aUVycjJsaFMzNnl3OA&q=https%3A%2F%2Facademyofcleaning.com%2F&v=_a7wEcp8BWc] ROCK STARS OF CLEANING: https://rockstarsofcleaning.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbWFNS1RIa1RfdzNCMEx3bURmOE4waDMwanpPd3xBQ3Jtc0trVTFLS0gycEdOLWdCa05ZdFE3ZEZGVVoydWZqS0JVYTdYQ2h4b242ZWtPNnBQOGNYc3lLRmJwNGJrRjNIZ05EZ2FXd000OFpTYk55c1IyUi1UVE9oUF9aUEdDTlE0QmdfMmhnNDJPVkpVWmFFRGdhNA&q=https%3A%2F%2Frockstarsofcleaning.com%2F&v=_a7wEcp8BWc] SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbVBWa0dvYXhub25ib04yelU1TkFFNXNwOUpYd3xBQ3Jtc0tsb01xa2ZmdWxwNzZyX0twWHRuTjN5Tm16ZFpTMEs3aUVKWHZNUWhsQkdRZTl5dVItX051VmUxUE85OGhKcHdvM3VnLTNVVWpJc1lJRGoxTmNUanlpeG1YYjNaSXIwWHUyN3hNVFNzdjRCWXpydHRWRQ&q=https%3A%2F%2Fbeyondcleanwithace.podbean.com%2F&v=_a7wEcp8BWc] FACEBOOK: https://www.facebook.com/AcademyofCle.. 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This episode was recorded live during the 2022 Rock Stars of Cleaning virtual conference. Professor Greg Whitely has been a paramount figure in the Australian cleaning and hygiene industry for over 45 years. Professor Whitely leads one of the country’s predominant disinfectant sterilant manufacturers. His educational background, which includes a doctorate from the University of Western Sydney, a master's degree from the University of New South Wales, and an undergraduate degree from Hawkesbury Agricultural College, further bolsters his credibility. A longstanding member of ISSA and an executive committee member at the Cleaning Industry Research Institute International, Greg’s insights promise to be both engaging and enlightening.   Many thanks to Professor Greg for being a frequent contributor to this podcast and the Academy over the years.   Connect with him on LinkedIn: https://www.linkedin.com/in/professor-greg-s-whiteley-526b2bb7/ [https://www.linkedin.com/in/professor-greg-s-whiteley-526b2bb7/]

Claudia Goddiess is an immigrant, an entrepreneur, and the owner/creator of Apex Building Services - a commercial cleaning company located in Clinton, NJ.  Claudia came to this country as a teenager without knowing a word of English and has worked her way up to become a college graduate and a successful business owner. With over 20 years of experience in the cleaning industry, Claudia launched her business in 2019 and has since expanded it to more than 70 accounts, employing a staff of over 90 employees. Her company specializes in clean room cleaning for pharmaceutical clients, requiring strict adherence to protocols and specialized training. Claudia’s expertise includes understanding and implementing detailed SOPs, handling negative and positive airflow environments, and maintaining high standards for safety and cleanliness. Her practical knowledge, combined with her ability to adapt during challenging periods such as the COVID-19 pandemic, has contributed to Apex Building Services’ steady growth and strong reputation in a demanding niche market.   Email for Claudia: cgoddiess@apex-building-services.com [cgoddiess@apex-building-services.com] Contact Claudia on LinkedIn here: https://www.linkedin.com/in/claudia-cardona-apex/ [https://www.linkedin.com/in/claudia-cardona-apex/] Apex Building Services [https://www.apex-building-services.com/] The key moments in this episode are: 00:00:00 - Starting a Cleaning Business Amidst Challenges 00:06:30 - Understanding Clean Rooms and Their Unique Cleaning Standards 00:08:00 - The Role of PPE and Strict Protocols in Pharmaceutical Cleaning 00:10:30 - Importance of SOPs and Step-by-Step Clean Room Procedures 00:12:30 - Diverse Pharmaceutical Cleaning Needs and Maintaining Sterile Environments 00:14:58 - The Critical Role of Cleaning in Healthcare and Child Safety 00:16:35 - Cleaning as a Life-Saving Profession and Pride in Work 00:18:02 - Specialized Training and Pay in Pharmaceutical and Clean Room Cleaning 00:20:18 - Clean Room Protocols: Gowning, Equipment, and Contamination Control 00:26:46 - Hiring, Training, and Operational Excellence in Specialized Cleaning Services 00:29:44 - Hiring Trusted Referrals and Onsite Training Best Practices 00:31:17 - Immigrant Experience and Building a Diverse Workforce 00:34:00 - Industry Collaboration and Knowledge Sharing to Foster Growth 00:36:30 - Balancing Family Life and Business Growth 00:38:56 - Finding Your Niche and the Importance of Specialized Certification 00:43:40 - Carpet and Stone Floor Care Certifications and Training Insights 00:48:12 - Chemical-Free Floor Stripping Techniques and Health Benefits 00:49:32 - Remote and Hands-On Training Blends for Effective Cleaning Education 00:51:30 - Entrepreneurial Advice: Mentorship and Training for Success in Cleaning Business 00:53:05 - Claudia Goddiess’ Personal and Professional Growth Plans OUR WEBSITES ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqazZKdlZlM0ZSa0FycThEUVYtSHFnV0dYRnlEQXxBQ3Jtc0tuSVhRVEN6YjlySjlBSEJ0d0I0WGdMZVB2MmxSMGhNWnVHbWt2S0VaazNfSEJ4QkVRMHFuZDlIQkFUQ1pCNGdBbm1RZm5KVHlNVTJSVWZDUUdyZVFERDdqN3NOamRBVm1YVTY2aUVycjJsaFMzNnl3OA&q=https%3A%2F%2Facademyofcleaning.com%2F&v=_a7wEcp8BWc] ROCK STARS OF CLEANING: https://rockstarsofcleaning.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbWFNS1RIa1RfdzNCMEx3bURmOE4waDMwanpPd3xBQ3Jtc0trVTFLS0gycEdOLWdCa05ZdFE3ZEZGVVoydWZqS0JVYTdYQ2h4b242ZWtPNnBQOGNYc3lLRmJwNGJrRjNIZ05EZ2FXd000OFpTYk55c1IyUi1UVE9oUF9aUEdDTlE0QmdfMmhnNDJPVkpVWmFFRGdhNA&q=https%3A%2F%2Frockstarsofcleaning.com%2F&v=_a7wEcp8BWc] SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbVBWa0dvYXhub25ib04yelU1TkFFNXNwOUpYd3xBQ3Jtc0tsb01xa2ZmdWxwNzZyX0twWHRuTjN5Tm16ZFpTMEs3aUVKWHZNUWhsQkdRZTl5dVItX051VmUxUE85OGhKcHdvM3VnLTNVVWpJc1lJRGoxTmNUanlpeG1YYjNaSXIwWHUyN3hNVFNzdjRCWXpydHRWRQ&q=https%3A%2F%2Fbeyondcleanwithace.podbean.com%2F&v=_a7wEcp8BWc] FACEBOOK: https://www.facebook.com/AcademyofCle.. 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