Conversations Worth Millions

We've  got a fantastic guest on the latest episode - Shyamala Prayaga, product owner for Conversational AI and digital assistant at Ford Motor Co. Shyamala has a ton of voice experience to share - from her early award winning days on Amazon Alexa to her current role heading up the voice product team at Ford. Find out about * The challenges of a more laid back ‘at home’ voice experiences versus in the car * Handling multiple users - from commercial, ride share and ownership perspectives * Privacy and data-  how to make sure personalisaton works in a multi-user context, givng drivers a better experience but also ensuring data is erased * Personalisation  Should we let uses decide on the personality of their autonomous vehicle digital assistant and the challenges that come with that * For brands, why your voice assistant should be treated as an employee * Why she evangelises the approach 'the vehicle becomes driver, voice becomes the companion” Shyamala also give us her tips on getting started in voice, why voice design is an important skill to have and her take on creating a conversation worth billions. The most valuable 28.45 minutes of voice insights you'll get today. Links and where to find more information mentioned in the show Ford Motor Co Ltd www.ford.co.uk [http://www.ford.co.uk] Shyamala's twitter https://twitter.com/sprayaga [https://twitter.com/sprayaga] Shyamala's website https://www.shyamalaprayaga.com/ [https://www.shyamalaprayaga.com/] Digital assistant academy https://www.digitalassistant.academy/ [https://www.digitalassistant.academy/] Openvoice network https://openvoicenetwork.org/ [https://openvoicenetwork.org/] -- Get more episodes of Conversations Worth Millons at www.conversationsworthmillions.com [http://www.conversationsworthmillions.com] Get emerging  tech insights https://bit.ly/emergingtechnews [https://bit.ly/emergingtechnews] Get voice and chat strategies design and build at  the worlds leadkng conversational AI agency www.syntheticagency.co [http://www.syntheticagency.co]

Are Google and Amazon voice assistants fit for purpose? How do you test a voice experience? what makes truly great voice interaction? Which sectors are innovating with voice? Find out these and get loads more insights on topics like trust, conversation design and discoverability. I chat to Rich Merrett founder voice consultancy Veni Loqui, and creator of the popular Echo Dad kids skills reviews channel on YouTube. Rich has a background in education and IT, using his experience to create compelling voice experiences.  Rich also gives us an answer to our money question 'How do you great a conversation worth millions?' To find out the state of play with voice and where it's going next (and why the Muffin Man is a voice skill legend)  have a isten to the most valuable 33.43 minutes of emerging tech insight you'll get today. Get all episodes on your favourite player www.conversationsworthmillions.com [http://www.conversationsworthmillions.com] Get our emerging tech newsletter https://bit.ly/emergingtechnews [https://bit.ly/emergingtechnews] Links mentioned in the show; Echo dad https://www.youtube.com/channel/UCX486ifjAsOrnapxT5MICug [https://www.youtube.com/channel/UCX486ifjAsOrnapxT5MICug] Muffin Man skill https://www.amazon.co.uk/The-Muffin-Man-Interactive-Song/dp/B07P3L9RWG [https://www.amazon.co.uk/The-Muffin-Man-Interactive-Song/dp/B07P3L9RWG] Open Voice network https://openvoicenetwork.org/ [https://openvoicenetwork.org/]

Never heard of RCS? (Rich Communication Services) If you connect with your customers on mobile, you need to. Google thinks you should. Find out what it's all about with  Dave  Clark, business messaging lead at  BT. In our chat we upack the messaging landscape, how to get inolved and where the opportunities lie. Dave is an expert in all things innovation - from iOT to AI, with a big focus on helping brands roll out RCS to their customers. We go into a range of important topics around the challenges, use cases, numbers and ROI  and how RCS can be a game changer in sectors as diverse as healthcare and pizza delivery. This is a must listen, if you have even the remotest interest in how to keep communicating with your customers. Further info from the show; RCS bootcamp 2nd Dec 2020 https://www.eventbrite.co.uk/e/rcs-business-messaging-december-developer-bootcamp-with-bt-and-google-registration-127431104865 [https://www.eventbrite.co.uk/e/rcs-business-messaging-december-developer-bootcamp-with-bt-and-google-registration-127431104865] BT Smartmessaging informatkon: https://business.bt.com/products/corporate-voice/smart-messaging-for-large-business/ [https://business.bt.com/products/corporate-voice/smart-messaging-for-large-business/] Detailed info and use cases for RCS: https://www.gsma.com/futurenetworks/rcs/ [https://www.gsma.com/futurenetworks/rcs/] For more about Synthetic, conversational AI and business head over here [https://www.syntheticagency.co]

A fascinating chat with Ivana Bartoletti, author of An Artificial Revolution. We cover AI and ethics, digital servitude, bias, good and bad algorithms - and why data is more like capital than oil. Ivana is an expert in all things privacy, policy and technoloy when it comes to AI. We go into a range of important topics on gender and bias, digital sovereignty within the the current world crisis - and how AI can be used as a force for better outcomes in business and in life. has written the definitive book on AI and privacy and also co-founded the inclusive Women Leading in AI network. This is a must listen if you have even the remotest interest in where AI is going and what we need can all do as business and individuals. For more about Synthetic, conversational AI and business head over here [https://www.syntheticagency.co] Book An Artificial Revolution: On Power, Politics and AI (Mood Indigo) [https://amzn.to/350pJjv] Network Women Leading in AI network [https://womenleadinginai.org/]

Find out why the Wizard of Oz is your best customer, how Neurodiversity can help drive user experience and whether robots really have it in for us. This is a wide ranging chat with product whisperer, Martin Gaspar - an expert in conversational AI.