Creating the World's Best Client Experience

Recap of The Retreat Industry Forum

38 min · 21. mai 2026
episode Recap of The Retreat Industry Forum cover

Beskrivelse

Alison reflects on the first Retreat Industry Forum, which was created for retreat leaders after realizing there were few dedicated industry events. She shares how the forum was planned and how much value was placed on in-person connection, better conversations, and follow-up. She also recaps the main themes from the program, including pricing, sustainable retreat positioning, advertising, legal issues, sales, leadership, AI, SEO, and retreat logistics. She shares about her talk on retreat promises, where people buy the specific outcome and identity shift, not just the itinerary. Alison finishes with reflections from attendees and the VIP day, which went deeper on SEO prompts, pricing, and retreat promise work. She closes with her takeaways that the work reflects our own journey, the retreat industry needs more community and structure, and being in the room can create opportunities. HIGHLIGHTS: 1:15 Forum Origins and Big Ideas 4:36 In-Person Changes Everything 6:57 Holding the Vision 9:30 Welcome Reception Begins 11:17 Make Five New Connections 21:55 VIP Dinner Sparks Collaboration 26:51 Three Key Takeaways 28:45 Community and Infrastructure 30:14 Say Yes to the Room mentioned in episode: Sancerre Retreat: https://sl1nk.com/dl0vfwk [https://sl1nk.com/dl0vfwk] SPONSOR: Cellev8 [https://cellev8.com/] Discount code: THEALISONK PODCAST WEBSITE & LINKS: Website [https://thealisonk.com/] | Facebook [https://www.facebook.com/alison.h.katschkowsky] | Twitter [https://twitter.com/ahkats] | Instagram [https://www.instagram.com/thealisonk/] JOIN The 360 CLUB [https://thealisonk.com/innovation-avenue-360] GET MY FREE 4 part Pop-up Podcast Series [https://thealisonk.com/the-retreat-id-method] JOIN Borderless Hybrid Innovators FB Group [https://www.facebook.com/groups/869889620262089] INNOVATION AVENUE: Fitness and Self-Care Revolution [https://www.facebook.com/groups/743439322342659/]

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170 Episoder

episode Ghostwriting a Book with Jamie Dykstra cover

Ghostwriting a Book with Jamie Dykstra

This interview focuses on Jamie Dykstra’s work as a ghostwriter and book coach for business owners. The conversation opens with why books can be useful in business, especially for positioning, authority, strengthening visibility online and explaining a client’s transformation or expertise. The discussion starts by explaining what ghostwriting actually involves and Jamie explains that the client’s ideas and voice remain central while she helps outline, interview, draft, and revise the book. She says the process is highly collaborative and tailored to the author’s voice, tone, and goals. Jamie also describes her client process, which includes discovery calls, road mapping, outlining, interviews, first drafts, revisions, and support with publishing and editing partners. She offers both ghostwriting and coaching, depending on how much help a client wants with the writing itself. Another key theme is mindset. Jamie says many clients struggle with believing their story is worth telling and with narrowing their message. She emphasizes authenticity, intentionality, and focus, and says that books often lead clients to new insights about their business and offers. The interview closes with Jamie’s view of the future of ghostwriting. She thinks quality books will remain valuable, while low-effort AI-generated content will likely be filtered out. She encourages business owners to share their stories because, in her view, doing so can help others. HIGHLIGHTS: 1:14 Ghostwriting for Business 3:08 From Finance to Writing 6:48 Finding Your Unique Voice 11:28 Authenticity in Long-Form Content 14:42 How Ghostwriting Works 17:10 Book Benefits for Business Growth 19:50 The Client Process 23:36 Overcoming Writing Obstacles 25:07 Transformational Book Results 26:25 Future of Ghostwriting connect with Jamie: website: https://jamiedykstra.com [https://jamiedykstra.com] Linkedin: https://www.linkedin.com/in/jamie-dykstra-41753082 [https://www.linkedin.com/in/jamie-dykstra-41753082] 360 Club 1 year birthday! June promo code: 360BIRTHDAY SPONSOR: Cellev8 [https://cellev8.com/] Discount code: THEALISONK PODCAST WEBSITE & LINKS: Website [https://thealisonk.com/] | Facebook [https://www.facebook.com/alison.h.katschkowsky] | Twitter [https://twitter.com/ahkats] | Instagram [https://www.instagram.com/thealisonk/] JOIN The 360 CLUB [https://thealisonk.com/innovation-avenue-360] GET MY FREE 4 part Pop-up Podcast Series [https://thealisonk.com/the-retreat-id-method] JOIN Borderless Hybrid Innovators FB Group [https://www.facebook.com/groups/869889620262089] INNOVATION AVENUE: Fitness and Self-Care Revolution [https://www.facebook.com/groups/743439322342659/]

4. juni 202635 min
episode All About Accountability with Gwen Bortner cover

All About Accountability with Gwen Bortner

In this episode Alison speaks with Gwen Bortner, founder of Everyday Effectiveness, about accountability and how it supports business results. They discuss her background in consulting across different industries and how that experience shaped her approach to helping entrepreneurs and organizations improve effectiveness. More importantly, they explore how accountability differs from simple task checking. Gwen defines it as an actual conversation that includes reflection and problem solving, rather than just asking whether something was done. They also discuss why accountability can be difficult, including the fact that it often requires uncomfortable questions and honest self-examination. Alison and Gwen look at accountability in the context of client experience and coaching. They talk about whether business processes are truly serving clients or simply making things easier for the business, and how weekly asynchronous written check-ins can help clients see their progress over time. Gwen identifies three elements that make accountability work: consistency, focus, and feedback. They cover the value of narrowing attention to one to three priorities, and discuss how changing questions from “why” to “what” can reduce defensiveness and lead to better problem solving. She also notes the importance of reviewing what has gone right, not only what needs to change, so that effective patterns can be repeated. HIGHLIGHTS: 1:15 Accountability in business 8:01 Client experience through accountability 13:18 When fit matters most 15:46 The three accountability pillars 21:13 Practical accountability tips connect with Gwen: website: https://everydayeffectiveness.com [https://everydayeffectiveness.com] The Business You Really Want: https://www.youtube.com/@EverydayEffectiveness1 [https://www.youtube.com/@EverydayEffectiveness1] SPONSOR: Cellev8 [https://cellev8.com/] Discount code: THEALISONK PODCAST WEBSITE & LINKS: Website [https://thealisonk.com/] | Facebook [https://www.facebook.com/alison.h.katschkowsky] | Twitter [https://twitter.com/ahkats] | Instagram [https://www.instagram.com/thealisonk/] JOIN The 360 CLUB [https://thealisonk.com/innovation-avenue-360] GET MY FREE 4 part Pop-up Podcast Series [https://thealisonk.com/the-retreat-id-method] JOIN Borderless Hybrid Innovators FB Group [https://www.facebook.com/groups/869889620262089] INNOVATION AVENUE: Fitness and Self-Care Revolution [https://www.facebook.com/groups/743439322342659/]

28. mai 202628 min
episode Recap of The Retreat Industry Forum cover

Recap of The Retreat Industry Forum

Alison reflects on the first Retreat Industry Forum, which was created for retreat leaders after realizing there were few dedicated industry events. She shares how the forum was planned and how much value was placed on in-person connection, better conversations, and follow-up. She also recaps the main themes from the program, including pricing, sustainable retreat positioning, advertising, legal issues, sales, leadership, AI, SEO, and retreat logistics. She shares about her talk on retreat promises, where people buy the specific outcome and identity shift, not just the itinerary. Alison finishes with reflections from attendees and the VIP day, which went deeper on SEO prompts, pricing, and retreat promise work. She closes with her takeaways that the work reflects our own journey, the retreat industry needs more community and structure, and being in the room can create opportunities. HIGHLIGHTS: 1:15 Forum Origins and Big Ideas 4:36 In-Person Changes Everything 6:57 Holding the Vision 9:30 Welcome Reception Begins 11:17 Make Five New Connections 21:55 VIP Dinner Sparks Collaboration 26:51 Three Key Takeaways 28:45 Community and Infrastructure 30:14 Say Yes to the Room mentioned in episode: Sancerre Retreat: https://sl1nk.com/dl0vfwk [https://sl1nk.com/dl0vfwk] SPONSOR: Cellev8 [https://cellev8.com/] Discount code: THEALISONK PODCAST WEBSITE & LINKS: Website [https://thealisonk.com/] | Facebook [https://www.facebook.com/alison.h.katschkowsky] | Twitter [https://twitter.com/ahkats] | Instagram [https://www.instagram.com/thealisonk/] JOIN The 360 CLUB [https://thealisonk.com/innovation-avenue-360] GET MY FREE 4 part Pop-up Podcast Series [https://thealisonk.com/the-retreat-id-method] JOIN Borderless Hybrid Innovators FB Group [https://www.facebook.com/groups/869889620262089] INNOVATION AVENUE: Fitness and Self-Care Revolution [https://www.facebook.com/groups/743439322342659/]

21. mai 202638 min
episode Podcasting in Your Business with Line Brunet cover

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episode From a Mindset to a Brand with Ash Davis cover

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7. mai 202637 min