Customer Service Secrets by Kustomer

In this episode, Gabe discussing Marketing and the Customer Experience with Dan Gingiss. His journey to "working for the Dan and not for The Man." Dan has worked for four Fortune 300 companies, including McDonald’s, Discover, and Cubana, in marketing and customer service roles. In the episode, Dan talks about how intertwining marketing and customer experience are the future of successful companies. By taking time to reevaluate the company's organization, communication methods and how they interact with customers will help create a "remarkable experience" for customers to share with others. Intersection of Customer Service and Marketing 2:02 Get people talking positive about your brand 4:22 Inexpensive tips and tricks 11:42 The words that we use are so important 13:57 https://www.kustomer.com/ https://www.dangingiss.com/

Gabe Larsen, the host of Customer Service Secrets, talks about his experiences in customer service and customer experience up to this point in his career. He guides us through his experience thus far at companies like Accenture, Goldman Sachs, Gallup, InsideSales.com, and Kustomer along with some of the knowledge that he has gained through those roles. In this episode, he focuses on steering the customer service experience to drive revenue, in an industry where we must be customer-obsessed and meet the demands of the modern buyer. Customer Service Experience 0:30 Behavioral Economics 4:05 Human Sigma 9:01 Customer Obsessed 13:45 https://www.kustomer.com/

Introduction to the Customer Service Secrets podcast with Gabe Larsen.