Defining Hospitality

“We are a hospitality company first and foremost.” Joining Dan this week is Alissa Klees, the Brand Leader of Spark by Hilton, the trailblazing brand that earned Hilton recognition as one of Fast Company's 2024 Most Innovative Companies. Alissa delves into what hospitality means to her, encompassing both personal and professional interactions. She shares the incredible journey of Spark, from its secretive "Skunkworks-type room" origins to its rapid global expansion. Highlights include the brand's focus on simplicity, affordability, and owner satisfaction, making conversions quick and efficient. Alissa emphasizes the positive impact on hotel staff pride and guest experiences, backed by Hilton's innovative culture and robust supply chain strategies. The episode also explores future growth opportunities and the lasting impact Spark aims to achieve within the industry. Takeaways: * Ensure that the guest experience is straightforward and predictable to meet their expectations consistently.  * Consider establishing strong partnerships with supply chain managers. Look into negotiating bulk purchasing agreements to keep your renovation or building projects on schedule and within budget. * Implement systems that align with the philosophy of 'people serving people' to build a strong, service-oriented culture. * Collect and analyze guest feedback to identify design or service aspects that need improvement. Be flexible and ready to adapt based on the feedback to continually enhance the guest experience. * Provide value-driven experiences to make budget-conscious guests consider and prefer your brand. Quote of the Show: “We are a hospitality company first and foremost.” - Alissa Klees Links: * LinkedIn: https://www.linkedin.com/in/alissak/ [https://www.linkedin.com/in/alissak/]  * Website: https://www.hilton.com/en/brands/spark-by-hilton [https://www.hilton.com/en/brands/spark-by-hilton/?cid=OH,WW,BrandSpotlightSpark,MULTIPR,gridthreesixnine9,Landing,Brand] Shout Outs: * 0:48 - Fast Company https://www.fastcompany.com/ [https://www.fastcompany.com/]  * 1:50 - Skunkworks https://www.lockheedmartin.com/en-us/who-we-are/business-areas/aeronautics/skunkworks.html [https://www.lockheedmartin.com/en-us/who-we-are/business-areas/aeronautics/skunkworks.html]  * 2:00 - Lockheed Martin https://www.lockheedmartin.com/ [https://www.lockheedmartin.com/]  * 2:35 - Larry Traxler https://www.linkedin.com/in/larrytraxler/ [https://www.linkedin.com/in/larrytraxler/]  * 5:38 - Danny Meyer https://en.wikipedia.org/wiki/Danny_Meyer [https://en.wikipedia.org/wiki/Danny_Meyer]  * 6:17 - Hampton https://www.hilton.com/en/brands/hampton-by-hilton/ [https://www.hilton.com/en/brands/hampton-by-hilton/]  * 16:24 - Sonesta https://www.sonesta.com/ [https://www.sonesta.com/]  * 17:58 - JM Hospitality https://www.jmhospitality.com/ [https://www.jmhospitality.com/]  * 19:58 - DoubleTree https://www.hilton.com/en/brands/doubletree-by-hilton/ [https://www.hilton.com/en/brands/doubletree-by-hilton/]  * 20:02 - Rogers Arena https://rogersarena.com/ [https://rogersarena.com/]  * 25:42 - Peloton https://www.onepeloton.com/ [https://www.onepeloton.com/]  * 32:55 - Chris Nassetta https://www.linkedin.com/in/chrisnassetta/ [https://www.linkedin.com/in/chrisnassetta/]  * 36: 23 - Waldorf Astoria https://www.hilton.com/en/brands/waldorf-astoria/ [https://www.hilton.com/en/brands/waldorf-astoria/]  * 37:32 - Tru https://www.hilton.com/en/brands/tru-by-hilton/ [https://www.hilton.com/en/brands/tru-by-hilton/]  * 46:01 - Ernest Hemingway https://en.wikipedia.org/wiki/Ernest_Hemingway [https://en.wikipedia.org/wiki/Ernest_Hemingway]  * 49:18 - Conrad https://www.hilton.com/en/brands/conrad-hotels/ [https://www.hilton.com/en/brands/conrad-hotels/]  * 52:58 - Graduate https://www.hilton.com/en/brands/graduate-hotels/ [https://www.hilton.com/en/brands/graduate-hotels/]  * 53:14 - NoMad https://www.hilton.com/en/brands/nomad-hotels/ [https://www.hilton.com/en/brands/nomad-hotels/]  * 53:25 - MGM https://mgmgrand.mgmresorts.com/en.html [https://mgmgrand.mgmresorts.com/en.html]  🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ [https://www.bermanfalk.com/] - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ [https://www.bermanfalk.com/impact/]  Ways to Tune In:  * Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX [https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX] * Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386 [https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386] * Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s [https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s] * Amazon Music: https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419 [https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419] * Transistor: https://www.defininghospitality.live/ [https://www.defininghospitality.live/]

It takes determination to dive into hospitality and come out with a boutique hotel that is successful, and that is what Chris Lenz, Founder and CEO of La Compania Hotels and Resorts. Chris shares his journey from opening 37 restaurants to creating extraordinary hotels in Panama. They explore his passion for hospitality, his uncompromising vision, and the meticulous planning that goes into building unique hospitality experiences. Learn about Chris's journey from restaurateur to hotelier, his innovative trifecta perfecta concept, and his ambitious plans for redefining luxury travel in Panama. Takeaways:  * Always strive to create unique and memorable experiences that differentiate your property or service from others. Focus on curating personalized touches and special features in your establishment that guests will remember and talk about. * Maintain an uncompromising vision and execute it with passion. The team must understand and align with this vision to consistently deliver the intended guest experience. * Consider partnerships with larger brands for access to their distribution networks, loyalty programs, and market reach. Ensure the partnership aligns with your property’s unique and boutique characteristics to maintain brand integrity. * Enhance the guest journey by minimizing travel hassles. For example, offering private transportation or concierge services that streamline and personalize the guest’s travel experience. * Even with growth, maintain high standards for service, safety, and uniqueness. This is critical for retaining your brand's value and ensuring guest satisfaction. Quote of the Show: “I'm gonna build the best historic landmark hotel in Central America. I'm gonna change the tourism of this country.” - Chris Lenz Links: * Website: hlcpanama.com [http://hlcpanama.com] https://www.hyatt.com/unbound-collection/en-US/ptyub-unbound-hotel-la-compania [https://www.hyatt.com/unbound-collection/en-US/ptyub-unbound-hotel-la-compania]  Shout Outs: * 2:02 - Mikey Dobin https://www.linkedin.com/in/mikey-dobin-04308468/ [https://www.linkedin.com/in/mikey-dobin-04308468/]  * 2:02 - Diana Dobin https://www.linkedin.com/in/diana-dobin-319108b5/ [https://www.linkedin.com/in/diana-dobin-319108b5/]  * 4:25 - Journey https://en.wikipedia.org/wiki/Journey_(band) [https://en.wikipedia.org/wiki/Journey_(band)]  * 4:26 - Arnel Pineda https://en.wikipedia.org/wiki/Arnel_Pineda [https://en.wikipedia.org/wiki/Arnel_Pineda]  * 9:36 - Setting the Table by Danny Meyer https://www.amazon.com/Setting-Table-Transforming-Hospitality-Business/dp/0060742763 [https://www.amazon.com/Setting-Table-Transforming-Hospitality-Business/dp/0060742763]  * 10:10 - Union Square Cafe https://www.unionsquarecafe.com/ [https://www.unionsquarecafe.com/]  * 10:15 - Gramercy Tavern https://www.gramercytavern.com/ [https://www.gramercytavern.com/]  * 11:52 - McDonald’s https://www.mcdonalds.com/us/en-us.html [https://www.mcdonalds.com/us/en-us.html]  * 13:14 - Rafael Nadal https://en.wikipedia.org/wiki/Rafael_Nadal [https://en.wikipedia.org/wiki/Rafael_Nadal]  * 25:27 - Holiday Inn https://www.ihg.com/hotels/us/en/reservation [https://www.ihg.com/hotels/us/en/reservation]  * 26:25 - UNESCO https://www.unesco.org/en [https://www.unesco.org/en]  * 37:27 - Marriott https://www.marriott.com/default.mi [https://www.marriott.com/default.mi]  * 37:53 - Hyatt https://www.hyatt.com/ [https://www.hyatt.com/]  * 43:41 - booking.com [http://booking.com] * 48:08 - Omni Hotels https://www.omnihotels.com/ [https://www.omnihotels.com/]  * 1:06:42 - Amtrak https://www.amtrak.com/home.html?msockid=13e7d50d81a968200de9c1bb80596956 [https://www.amtrak.com/home.html?msockid=13e7d50d81a968200de9c1bb80596956]  🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ [https://www.bermanfalk.com/] - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ [https://www.bermanfalk.com/impact/]  Ways to Tune In:  * Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX [https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX] * Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386 [https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386] * Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s [https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s] * Amazon Music: https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419 [https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419] * Transistor: https://www.defininghospitality.live/ [https://www.defininghospitality.live/]

How can embracing the Japanese concept of omotenashi create better connections? Dr. Eric Brey, a Professor of Hospitality in the School of Management at the University of Wisconsin-Stout, joins Dan on the show today. Eric brings a wealth of experience from his time in the US Army to earning a PhD in hospitality administration and management. They discuss the significance of hospitality in various contexts, the launch of the nation's first Luxury Management Program at UW Stout, and how luxury isn't limited to opulence but extends to heartfelt interactions and detailed customer service. From the importance of thoughtful gift giving to cultural insights about hospitality, Eric shares the essence of genuine, anticipatory hospitality that enhances guest experiences across the spectrum, whether at a local tavern or a five-star property. Takeaways: * Strive to deliver genuine hospitality, which involves anticipating guests' needs and providing meticulous attention to detail. * Understand the varying expectations in different hospitality settings, from budget accommodations to luxury establishments. * Recognize the value of understanding and integrating cultural nuances in hospitality. Consider participating in study-abroad programs or international internships to broaden your perspective. * Engage with industry professionals and participate in hospitality summits and conferences. Extend your network by connecting with professors, industry leaders, and peers on platforms like LinkedIn. * Always seek to learn from various sources, including other industries and educational programs, to continuously improve your hospitality skills. * Cultivate meaningful relationships with guests, colleagues, and mentors. Emphasize the importance of personal interactions in an increasingly digital world. Quote of the Show: “ Omotenashi is at the heart of every interaction.” - Eric Brey Links: * LinkedIn: https://www.linkedin.com/in/professorbrey/ [https://www.linkedin.com/in/professorbrey/]  * Website: https://www.uwstout.edu/ [https://www.uwstout.edu/] Shout Outs: * 2:45 - New York University https://www.nyu.edu/ [https://www.nyu.edu/]  * 2:46 - Pennsylvania State University https://www.psu.edu/ [https://www.psu.edu/]  * 2:51 - Cornell University https://www.cornell.edu/ [https://www.cornell.edu/]  * 10:56 - Green Bay Packers https://www.packers.com/ [https://www.packers.com/]  * 12:34 - Kwik Trip https://www.kwiktrip.com/ [https://www.kwiktrip.com/]  * 14:13 - Courtyard https://courtyard.marriott.com/ [https://courtyard.marriott.com/]  * 14:17 - Ritz-Carlton https://www.ritzcarlton.com/ [https://www.ritzcarlton.com/]  * 14:30 - Hampton Inn https://www.hilton.com/en/brands/hampton-by-hilton/ [https://www.hilton.com/en/brands/hampton-by-hilton/]  * 19:08 - Four Seasons https://www.fourseasons.com/ [https://www.fourseasons.com/]  * 20:58 - Michigan State University https://msu.edu/ [https://msu.edu/]  * 20:59 - University of Central Florida https://www.ucf.edu/ [https://www.ucf.edu/]  * 21:00 - University of Nevada-Las Vegas https://www.unlv.edu/ [https://www.unlv.edu/]  * 22:08 - Scott Pierson https://www.linkedin.com/in/scott-pierson/ [https://www.linkedin.com/in/scott-pierson/]  * 23:15 - Giftology https://www.amazon.com/Giftology-Increase-Referrals-Strengthen-Retention/dp/1619614332 [https://www.amazon.com/Giftology-Increase-Referrals-Strengthen-Retention/dp/1619614332]  * 25:40 - Paul Bunyan https://en.wikipedia.org/wiki/Paul_Bunyan [https://en.wikipedia.org/wiki/Paul_Bunyan]  * 33:24 - Dan Seymour https://www.linkedin.com/in/dan-seymour-549a4326/ [https://www.linkedin.com/in/dan-seymour-549a4326/]  * 33:39 - HD Expo https://hdexpo.hospitalitydesign.com/ [https://hdexpo.hospitalitydesign.com/]  * 40:14 - David Byrne https://en.wikipedia.org/wiki/David_Byrne [https://en.wikipedia.org/wiki/David_Byrne]  * 40:16 - American Utopia https://www.imdb.com/title/tt11874226/ [https://www.imdb.com/title/tt11874226/]  * 42: 57 - McDonald’s https://www.mcdonalds.com/us/en-us.html [https://www.mcdonalds.com/us/en-us.html]  * 46:32 - Disney https://www.disney.com/ [https://www.disney.com/]  🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ [https://www.bermanfalk.com/] - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ [https://www.bermanfalk.com/impact/]  Ways to Tune In:  * Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX [https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX] * Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386 [https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386] * Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s [https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s] * Amazon Music: https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419 [https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419] * Transistor: https://www.defininghospitality.live/ [https://www.defininghospitality.live/]

How do you truly make people feel cared for?  Dan welcomes Dr. Carmen Vlasceanu, an industry veteran with over 25 years of experience in the hotel, aviation, catering, and cruise industries. They discuss the essence of hospitality, Dr. Carmen's career journey from Romania to Carnival Cruises, and her current roles, including Founder and CEO of Global Hospitality and Maritime Leaders. They touch on Dr. Carmen's book “Dare to C.A.R.E”, her contributions to improving customer experience during the COVID-19 pandemic, and her charity work through Angel's Wings Charity. The episode highlights her insights on personal and professional growth in the hospitality industry and her vision for future success. Takeaways: * Emulate the spirit of hospitality by ensuring clients and guests feel cared for and valued during their experiences, no matter the industry or context. * Looking beyond one's own country for hospitality practices can broaden horizons and provide valuable insights into delivering and receiving hospitality. * Encourage yourself and others to pursue career paths aligned with personal dreams and passions, and be open to changing directions if new opportunities or interests arise. * Attend events and workshops to connect with peers and leaders in the hospitality industry, gaining diverse perspectives and learning from their experiences. * Prioritize your mental and emotional well-being to better serve others. If you are fulfilled in your personal life, it will reflect positively in your professional interactions. * Explore educational platforms providing leadership and personal development courses to enhance your skills and career trajectory in hospitality. Quote of the Show: “ I wanted to get to the point where I would anticipate their needs successfully and not just meet their expectations, but exceed them.” - Carmen Vlasceanu Links: * LinkedIn: https://www.linkedin.com/in/carmen-vlasceanu-phd-mba-fih-21400425/ [https://www.linkedin.com/in/carmen-vlasceanu-phd-mba-fih-21400425/]  * Website: https://ghleaders.com/ [https://ghleaders.com/]  * Book Link: https://amzn.to/4mj73Cp [https://amzn.to/4mj73Cp]  Shout Outs: * 0:42 - Institute of Hospitality https://www.instituteofhospitality.org/ [https://www.instituteofhospitality.org/]  * 0:56 - Angels-Wings Charity https://angels-wings.org/ [https://angels-wings.org/]  * 5:38 - Carnival Cruise Line https://www.carnival.com/ [https://www.carnival.com/]  * 42:21 - Royal Victoria Patriotic Building https://en.wikipedia.org/wiki/Royal_Victoria_Patriotic_Building [https://en.wikipedia.org/wiki/Royal_Victoria_Patriotic_Building]  * 42:55 - Queen Victoria https://en.wikipedia.org/wiki/Queen_Victoria [https://en.wikipedia.org/wiki/Queen_Victoria]  🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ [https://www.bermanfalk.com/] - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ [https://www.bermanfalk.com/impact/]  Ways to Tune In:  * Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX [https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX] * Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386 [https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386] * Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s [https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s] * Amazon Music: https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419 [https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419] * Transistor: https://www.defininghospitality.live/ [https://www.defininghospitality.live/]

What is the balance between hospitality’s business efforts and sustainability efforts? That’s what Andrea Foster, EVP of Hospitality Development at MindClick, is here to talk about on the podcast. The conversation covers how sustainability initiatives can improve guest experiences and align with corporate values. Andrea discusses the importance of measuring sustainability, the impact of intentional design, and the benefits of MindClick's data-driven platform. With anecdotes from their own experiences and practical insights, Dan and Andrea illustrate how forward-thinking practices in the hospitality industry can create positive environmental and economic outcomes. Takeaways: * Integrate sustainability into the core values and operations of your business. Audit and measure sustainability metrics to continually improve practices. * Create one-pagers and marketing materials that highlight sustainability initiatives and share them with corporate travel buyers and event planners. Train front-line employees to articulate the sustainability story to guests. * Explore opportunities for green financing and lower cost of capital. Use data to demonstrate the financial benefits of sustainability to shareholders and stakeholders. * Capture demand by aligning with the values of specific demographics (e.g., millennials, Gen Z, female travelers). * Foster a company culture that celebrates continuous improvement in sustainability efforts. * Incorporate sustainability into the initial planning stages of new projects to avoid disruptive changes later. Set clear benchmarks and goals for sustainability efforts and track progress over time. Quote of the Show: “ We can achieve growth and achieve success and profitability and return on investment while also making decisions that are considerate, careful, respectful, and responsible. There is a way to do both.” - Andrea Foster Links: * LinkedIn: https://www.linkedin.com/in/andreakmfoster/ [https://www.linkedin.com/in/andreakmfoster/]  * Website: https://www.mindclick.com/ [https://www.mindclick.com/]  Shout Outs: * 0:44 - Cornell University https://www.cornell.edu/ [https://www.cornell.edu/]  * 0:45 - Boston University https://www.bu.edu/ [https://www.bu.edu/]  * 0:47 - Purdue University https://www.purdue.edu/ [https://www.purdue.edu/]  * 0:49 - Miraval Resorts  https://www.miravalresorts.com/ [https://www.miravalresorts.com/]  * 0:50 - CBRE https://www.cbre.com/services/property-types/hotels [https://www.cbre.com/services/property-types/hotels]  * 0:51 - Marcus Hotels https://www.marcushotels.com/ [https://www.marcushotels.com/]  * 0:54 - AHLA Foundation https://www.ahlafoundation.org/ [https://www.ahlafoundation.org/]  * 4:33 - JoAnna Abrams https://www.linkedin.com/in/joannaabrams/ [https://www.linkedin.com/in/joannaabrams/]  * 9:05 - Marriott https://www.marriott.com/default.mi [https://www.marriott.com/default.mi]  * 11:53 - Bitty and Beau’s Coffee https://www.bittyandbeauscoffee.com/ [https://www.bittyandbeauscoffee.com/]  * 15:32 - Steve Jobs https://en.wikipedia.org/wiki/Steve_Jobs [https://en.wikipedia.org/wiki/Steve_Jobs]  * 19:58 - Metropolis Magazine https://metropolismag.com/ [https://metropolismag.com/]  * 39:51 - Ritz-Carlton https://www.ritzcarlton.com/ [https://www.ritzcarlton.com/]  * 47:14 - Hotel Marcel https://www.hilton.com/en/hotels/hvnsdup-hotel-marcel-new-haven/ [https://www.hilton.com/en/hotels/hvnsdup-hotel-marcel-new-haven/]  * 52:04 - Paul McElroy https://www.linkedin.com/in/paul-mcelroy-3387954a/ [https://www.linkedin.com/in/paul-mcelroy-3387954a/]  * 52:05 - Highgate https://www.highgate.com/ [https://www.highgate.com/]  * 58:59 - Arne Sorenson https://en.wikipedia.org/wiki/Arne_Sorenson_(hotel_executive) [https://en.wikipedia.org/wiki/Arne_Sorenson_(hotel_executive)]  * 1:00:48 - Gloria Steinem https://en.wikipedia.org/wiki/Gloria_Steinem [https://en.wikipedia.org/wiki/Gloria_Steinem]  * 1:08:38 - NYU Lodging Conference https://www.sps.nyu.edu/homepage/academics/divisions-and-departments/jonathan-m--tisch-center-of-hospitality/international-hospitality-conference.html [https://www.sps.nyu.edu/homepage/academics/divisions-and-departments/jonathan-m--tisch-center-of-hospitality/international-hospitality-conference.html]  🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ [https://www.bermanfalk.com/] - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ [https://www.bermanfalk.com/impact/]  Ways to Tune In:  * Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX [https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX] * Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386 [https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386] * Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s [https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s] * Amazon Music: https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419 [https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419] * Transistor: https://www.defininghospitality.live/ [https://www.defininghospitality.live/]