DWP Digital

S1 #11 Improving services with User Research

54 min · 30. nov. 2021
episode S1 #11 Improving services with User Research cover

Beskrivelse

At DWP Digital, we design and build our services around the needs of our 20 million users. Our User Researchers help to embed these customers’ voices and experiences into our development process. In this episode Sheena Gawler, Lead User Researcher, Chris Moffitt, Senior User Researcher, Jon Houghton, Lead Interaction Designer, and Malcolm Canvin, Senior Product Manager discuss the importance of representing the end-user at every stage of the project's development, the methodologies we use and how our teams use the information they gather to improve our services for everyone. Transcription: https://dwpdigital.blog.gov.uk/2021/12/01/podcast-improving-services-with-user-research/ [https://dwpdigital.blog.gov.uk/2021/12/01/podcast-improving-services-with-user-research/] For more information, visit: LinkedIn - www.linkedin.com/company/dwpdigital [https://www.linkedin.com/company/dwpdigital] Twitter - @DWPDigital [https://twitter.com/dwpdigital] and @DWPDigitalJobs [https://twitter.com/@dwpdigitalJobs] Website - careers.dwp.gov.uk [https://careers.dwp.gov.uk/] #DWPDigital #DWPDigitalPodcast

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Alle episoder

15 Episoder

episode S2 #03 - Accelerating digital services using a cloud-native common platform cover

S2 #03 - Accelerating digital services using a cloud-native common platform

In this episode, we’re discussing our award-winning approach to developing and adopting a common platform and the impact it’s had across our digital services. Jacqui Leggetter, Head of Integration, and Dean Clark our Technical Lead, share their insights on how we have accelerated delivery through the use of a cloud-native common platform. We’ll explore how we’re creating a single ecosystem of assets to help improve efficiencies and speed up the delivery of services to citizens. For more information, visit: LinkedIn - www.linkedin.com/company/dwpdigital [https://www.linkedin.com/company/dwpdigital] Twitter - @DWPDigital [https://twitter.com/dwpdigital] and @DWPDigitalJobs [https://twitter.com/@dwpdigitalJobs] Website - careers.dwp.gov.uk [https://careers.dwp.gov.uk/] #DWPDigital #DWPDigitalPodcast

31. mars 202235 min
episode S2 #02 - Agile delivery: Theory vs practice cover

S2 #02 - Agile delivery: Theory vs practice

In the second episode of the new series, we’re talking about the theory of agile delivery versus what it's like in practice. We’ll explore the challenges organisations and agile teams face interpreting the theory and bringing it to life in real the world. We also explore what ‘good’ looks like in an ever-changing landscape and how to build and maintain a strong delivery community. In this episode, our very own Barry Traish Head of Role for Agile Delivery, Hannah Dell'Armi Senior Agile Delivery Manager, and Shafiq Porter Lead Agile Delivery Manager, share their insights. Transcription: https://dwpdigital.blog.gov.uk/2022/03/03/podcast-agile-delivery-theory-vs-practice/ [https://dwpdigital.blog.gov.uk/2022/03/03/podcast-agile-delivery-theory-vs-practice/] For more information, visit: LinkedIn - www.linkedin.com/company/dwpdigital [https://www.linkedin.com/company/dwpdigital] Twitter - @DWPDigital [https://twitter.com/dwpdigital] and @DWPDigitalJobs [https://twitter.com/@dwpdigitalJobs] Website - careers.dwp.gov.uk [https://careers.dwp.gov.uk/] #DWPDigital #DWPDigitalPodcast

28. feb. 202255 min
episode S2 #01 - Tackling your digital carbon footprint cover

S2 #01 - Tackling your digital carbon footprint

We’re back! In the first episode of the new series of the DWP Digital podcast, we’re talking about the importance of digital sustainability. We’ll explore the impact digital estates are having on climate change, the challenges organisations face with identifying their impact, the government’s plans to help organisations reduce their overall emissions and what can be done to reduce our digital carbon footprint. In this episode, DWP Digital’s sustainability lead Tony Sudworth will be joined by Helen Hayes, a deputy director in DWP Digital's Health and Disability Benefit Supporting Services team, Adam Turner, head of sustainable technology for UK government departments, and Ewen Anderson, CIO of PX3 Transcription: https://dwpdigital.blog.gov.uk/2022/02/01/podcast-tackling-your-digital-carbon-footprint/ [https://dwpdigital.blog.gov.uk/2022/02/01/podcast-tackling-your-digital-carbon-footprint/] For more information, visit: LinkedIn - www.linkedin.com/company/dwpdigital [https://www.linkedin.com/company/dwpdigital] Twitter - @DWPDigital [https://twitter.com/dwpdigital] and @DWPDigitalJobs [https://twitter.com/@dwpdigitalJobs] Website - careers.dwp.gov.uk [https://careers.dwp.gov.uk/] #DWPDigital #DWPDigitalPodcast

31. jan. 202246 min
episode S1 #11 Improving services with User Research cover

S1 #11 Improving services with User Research

At DWP Digital, we design and build our services around the needs of our 20 million users. Our User Researchers help to embed these customers’ voices and experiences into our development process. In this episode Sheena Gawler, Lead User Researcher, Chris Moffitt, Senior User Researcher, Jon Houghton, Lead Interaction Designer, and Malcolm Canvin, Senior Product Manager discuss the importance of representing the end-user at every stage of the project's development, the methodologies we use and how our teams use the information they gather to improve our services for everyone. Transcription: https://dwpdigital.blog.gov.uk/2021/12/01/podcast-improving-services-with-user-research/ [https://dwpdigital.blog.gov.uk/2021/12/01/podcast-improving-services-with-user-research/] For more information, visit: LinkedIn - www.linkedin.com/company/dwpdigital [https://www.linkedin.com/company/dwpdigital] Twitter - @DWPDigital [https://twitter.com/dwpdigital] and @DWPDigitalJobs [https://twitter.com/@dwpdigitalJobs] Website - careers.dwp.gov.uk [https://careers.dwp.gov.uk/] #DWPDigital #DWPDigitalPodcast

30. nov. 202154 min