EGGS! The Podcast
Summary In this episode, Jason Friedman shares his journey from theater lighting to transforming retail and business experiences through intentional, immersive customer journeys. Discover how to apply theatrical principles to create engaging, results-driven customer interactions and scale your business effectively. Takeaways * Theater principles applied to business * Creating immersive customer experiences * The importance of intentionality in marketing Chapters 00:00 From Theater to Business: A Journey Begins 04:21 The Power of Intentionality in Customer Experience 07:30 Transforming Retail: The Footlocker Case Study 10:30 Crafting the Customer Journey: Reverse Engineering Success 13:25 Creating Immersive Experiences: Engaging the Senses 16:27 The Art of Over-Delivery: Finding Balance in Customer Service 29:37 The Power of Authenticity in Customer Service 34:02 Emotional Connections and Customer Experience 38:14 Managing Customer Expectations 42:02 Addressing Disconnects in Customer Experience 47:45 The Importance of Customer Feedback 52:13 Creating Value Beyond the Sale Connect with Jason: https://www.cxformula.com/ https://www.linkedin.com/in/thejasonfriedman/ Credits: Hosted by Ryan Roghaar Produced by Ryan Roghaar Theme music: "Perfect Day" by OPM The Eggs Podcast Spotify playlist: bit.ly/eggstunes The Plugs: The Show: eggsthepodcast.com @eggsthepodcast on X and Instagram Mike "DJ Ontic": Shows and info: djontic.com [http://www.djontic.com/] @djontic on twitter Ryan Roghaar: rogha.ar [http://rogha.ar/]
466 Episoder
Kommentarer
0Vær den første til å kommentere
Registrer deg nå og bli medlem av EGGS! The Podcast sitt community!