Human-Centered Innovation

A Human-Centered Approach To Redefining Services In A Merger

24 min · 27. aug. 2025
episode A Human-Centered Approach To Redefining Services In A Merger cover

Beskrivelse

When companies merge in the acquisition process, it is more than just two entities coming together. These companies carry with them the people in that transition, and often, the people aspect gets overlooked. In this episode, Lisa Marceau and Kristine Merz call for a human-centered approach to redefining services in a merger. They talk about how leaders should keep in mind their employees as they overcome changes in culture, sharing the card-sorting method to help them define and identify their services better. So join this conversation and learn the opportunities you can grab from building a human-centered mindset as you go through a big organizational change. For more information, visit: https://chocolateandpeanutbutter.com/ [https://chocolateandpeanutbutter.com/] For more information about JKAM Investments, visit jkaminvestments.com [http://jkaminvestments.com/] Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com [https://pcm.adswizz.com] for information about our collection and use of personal data for advertising.

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Alle episoder

21 Episoder

episode The Big Merge: Navigating The Complexities Of Multi-Company Mergers With Juli Leonard – Part 1 cover

The Big Merge: Navigating The Complexities Of Multi-Company Mergers With Juli Leonard – Part 1

We’ve heard a lot of discussions on the impact of mergers and acquisitions but the vast majority of those would involve two companies. What happens when in a really big merge – one that involves, say, four or 10 companies? Save yourself the strain of imagining what the impact would be as Lisa Marceau and Kristine Merz bring in Juli Leonard to share her expertise on this matter. In this two-part conversation, Juli discusses everything that goes into such big mergers. This episode is part one, and we get to hear about things like the importance of a well-defined integration plan, the role of leadership in navigating the complexities of merging distinct organizational cultures, and the significance of transparent and effective communication. They also touch on crucial factors such as training and development, feedback mechanisms, and the art of balancing diverse audience needs while staying true to a core message. Tune in for more! For more information, visit: https://chocolateandpeanutbutter.com/ [https://chocolateandpeanutbutter.com/] Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com [https://pcm.adswizz.com] for information about our collection and use of personal data for advertising.

24. sep. 202523 min
episode The Big Merge: Navigating The Complexities Of Multi-Company Mergers With Juli Leonard – Part 2 cover

The Big Merge: Navigating The Complexities Of Multi-Company Mergers With Juli Leonard – Part 2

This is Part 2 of Lisa and Kristine’s conversation with Juli Leonard on multi-company mergers. In Part 1 we heard about importance of a well-defined integration plan, the role of leadership in navigating the complexities of merging distinct organizational cultures, and the significance of transparent and effective communication. This time, we get into the nitty-gritty of culture and values issues related to these big merges. We explore the impact of culture on employee morale, talent retention, customer experience, operational synergies, and decision-making, and the potential for innovation in the post-merger landscape. Tune in! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com [https://pcm.adswizz.com] for information about our collection and use of personal data for advertising.

17. sep. 202520 min
episode Internal And External Communication - Communicating The Change Of One Brand Going Away. How The Two Become One. cover

Internal And External Communication - Communicating The Change Of One Brand Going Away. How The Two Become One.

Undergoing a brand change is a complicated and tedious process. Without proper internal and external communication, everything will become messy and people with be left in the dark. Lisa Marceau and Kristine Merz discuss how to secure M&A success by clearly communicating every significant change within a brand and how they impact an organization's culture. The two talk about the dangers of keeping back channels and why everyone should be on the same page no matter how beautiful or chaotic the situation. Lisa and Kristine also explain how to match your communication depending on your target audience and make your brand change easy to digest when holding trade shows. For more information, visit: https://chocolateandpeanutbutter.com/ [https://chocolateandpeanutbutter.com/] For more information about JKAM Investments, visit jkaminvestments.com [http://jkaminvestments.com/] Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com [https://pcm.adswizz.com] for information about our collection and use of personal data for advertising.

10. sep. 202529 min
episode Using Competition To Start To Define Your Brand Strategy In A Merger cover

Using Competition To Start To Define Your Brand Strategy In A Merger

A brand strategy often begins with designing the logo or determining the target audience. But sometimes, it is a good idea to use competition as a starting point. Lisa Marceau and Kristine Merz discuss how to look into other businesses within your chosen niche to develop a strong brand identity. They break down strategies in choosing the right business colors and establishing a strong personality that will appeal to people's emotions. Lisa and Kristine also explain how deeply understanding your brand can lead to a fruitful collaboration with a professional designer should you hire one. For more information, visit: https://chocolateandpeanutbutter.com/ [https://chocolateandpeanutbutter.com/] For more information about JKAM Investments, visit jkaminvestments.com [http://jkaminvestments.com/] Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com [https://pcm.adswizz.com] for information about our collection and use of personal data for advertising.

3. sep. 202521 min
episode A Human-Centered Approach To Redefining Services In A Merger cover

A Human-Centered Approach To Redefining Services In A Merger

When companies merge in the acquisition process, it is more than just two entities coming together. These companies carry with them the people in that transition, and often, the people aspect gets overlooked. In this episode, Lisa Marceau and Kristine Merz call for a human-centered approach to redefining services in a merger. They talk about how leaders should keep in mind their employees as they overcome changes in culture, sharing the card-sorting method to help them define and identify their services better. So join this conversation and learn the opportunities you can grab from building a human-centered mindset as you go through a big organizational change. For more information, visit: https://chocolateandpeanutbutter.com/ [https://chocolateandpeanutbutter.com/] For more information about JKAM Investments, visit jkaminvestments.com [http://jkaminvestments.com/] Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com [https://pcm.adswizz.com] for information about our collection and use of personal data for advertising.

27. aug. 202524 min