Keep Moving Forward

Esha Joshi: How to Make Communication Skills Training Actually Stick

29 min · 7. april 2026
episode Esha Joshi: How to Make Communication Skills Training Actually Stick cover

Beskrivelse

Your team completed the workshop. They did the role play. They said it was amazing. Then they went back to their desks and kept doing exactly what they were doing before. Esha Joshi, co-founder and Chief Customer Officer at Yoodli, has spent years watching this pattern repeat inside some of the world's largest companies. She says the problem with most communication skills training isn't the content. It's that behavior change never gets built into the workflow — and when it doesn't, nothing sticks. In this episode, Esha explains what actually drives adoption of AI-powered communication tools, why being available isn't the same as being effective, and how she learned that being a bottleneck is a systems failure, not a leadership trait. If you lead a customer-facing team and wonder why training never seems to transfer to real work, this episode is for you.

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episode Esha Joshi: How to Make Communication Skills Training Actually Stick cover

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Your team completed the workshop. They did the role play. They said it was amazing. Then they went back to their desks and kept doing exactly what they were doing before. Esha Joshi, co-founder and Chief Customer Officer at Yoodli, has spent years watching this pattern repeat inside some of the world's largest companies. She says the problem with most communication skills training isn't the content. It's that behavior change never gets built into the workflow — and when it doesn't, nothing sticks. In this episode, Esha explains what actually drives adoption of AI-powered communication tools, why being available isn't the same as being effective, and how she learned that being a bottleneck is a systems failure, not a leadership trait. If you lead a customer-facing team and wonder why training never seems to transfer to real work, this episode is for you.

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