Ep. 179 - Evaluating Your Customer Experience : 3 Systems to Keep Customer Feedback Flowing & Create Real Change

Ep. 180 - Giving Back to the Community : How Investing Time, Energy and Finance Elevates Your Business and Enriches Your Customer Experience

Episode Links: Subscribe to our newsletter [https://thrivegym.mykajabi.com/signup] — Check out our blog [https://thrivegym.mykajabi.com/blog/learning-to-thrive-ep-180-giving-back-to-the-community-how-investing-time-energy-and-finance-elevates-your-business-and-enriches-your-customer-experience] — Show Notes: Customer experience isn’t just what happens at your front desk, it’s how people feel when they’re connected to your business and to each other. In today’s episode of Learning to Thrive we share how giving back to the community can be the thing that turns a basic fan into a raving fan, and why the intention behind it matters more than the optics. If you’ve ever wondered whether community outreach can be both genuine and good for business, we draw a clear line: the goal is gratitude and service, and the ripple effects come second. We break down practical ways to invest time, energy, and finances inside your own four walls, and how consistent community events can create friendships that last for years. We also share how celebrations like a summer showcase and simple value-add newsletters can enrich the customer experience without turning everything into a sales pitch. Then we zoom out to the wider community: supporting local schools, sponsoring events, showing up at festivals and parades, and building year-round philanthropy partnerships. We also discuss giving back beyond writing checks by donating space, hosting collections, and creating access for families who can’t afford activities without support. If you want a customer experience strategy that actually feels human, press play, then subscribe and share this with a fellow business owner. What’s one way you could show up for your community this month? — Show Links: Send us Fan Mail [https://www.buzzsprout.com/2374284/fan_mail/new] Be sure to include your phone number or email so we can respond to your message! Reach us at: contactlearningtothrive@gmail.com Find more Learning to Thrive: thrivegym.mykajabi.com [https://thrivegym.mykajabi.com] Find Us on Instagram [https://www.instagram.com/thrivegymmd/] Find Us on Facebook [https://www.facebook.com/thrivegymnastics/] Find Us on Tik Tok [https://www.tiktok.com/@thrivegymnastics]

Ep. 179 - Evaluating Your Customer Experience : 3 Systems to Keep Customer Feedback Flowing & Create Real Change

Episode Links: Free Customer Survey Template [https://thrivegym.mykajabi.com/offers/ucBAj2mM] Free Staff Checklists [https://thrivegym.mykajabi.com/offers/FF6dSBa4/checkout] — Subscribe to our newsletter [https://thrivegym.mykajabi.com/signup] — Check out our blog [https://thrivegym.mykajabi.com/blog/learning-to-thrive-ep-179-evaluating-your-customer-experience-3-systems-to-keep-customer-feedback-flowing-create-real-change] — Show Notes: In today’s Learning to Thrive episode we’re sharing the practical, repeatable ways we evaluate customer experience inside a busy youth program so feedback turns into action instead of anxiety. If the phrase “What if they don’t like us?” has ever stopped you from asking for input, we unpack how to reframe feedback as a tool that makes your business and your community easier to run. We walk through three systems that keep a steady pulse on what customers are actually feeling: customer surveys, a front desk daily review, and written drop forms. We explain how to run gym-wide and program-specific surveys, what questions surface the most useful insights, and how responses can shape everything from newsletters to onboarding emails. Then we share why a simple daily front-of-house report captures real-time issues before they get forgotten, and how a checklist can prevent avoidable complaints like missed voicemails. Finally, we get candid about drop forms and why putting cancellations in writing protects both sides, prevents long-term billing confusion, and creates a low-pressure space for honest feedback that families might never say at the desk. If you want stronger retention, better reviews, clearer communication, and fewer surprise problems, listen through and steal these systems. Subscribe, share with a fellow owner, and leave a review, then tell us what you use to measure customer experience. — Show Links: Send us Fan Mail [https://www.buzzsprout.com/2374284/fan_mail/new] Be sure to include your phone number or email so we can respond to your message! Reach us at: contactlearningtothrive@gmail.com Find more Learning to Thrive: thrivegym.mykajabi.com [https://thrivegym.mykajabi.com] Find Us on Instagram [https://www.instagram.com/thrivegymmd/] Find Us on Facebook [https://www.facebook.com/thrivegymnastics/] Find Us on Tik Tok [https://www.tiktok.com/@thrivegymnastics]

Ep. 178 - Thrive's Leadership Values (Replay)

Episode Links: Subscribe to our newsletter [https://thrivegym.mykajabi.com/signup] — Show Notes: We are not trying to manage people. We are trying to lead humans. In this episode of Learning to Thrive, we share the leadership values we use at Thrive to keep our culture steady, personal, and strong even when things get busy. These are not slogans for a handbook. They are standards we try to live in real relationships with staff, coaches, and the teams we serve. We unpack four leadership values that shape how we make decisions and how we show up day to day: humility, accountability, engagement, and investment. You will hear what humble leadership looks like in practice, why accountability has to go both ways, and how leaders can invite honest feedback without getting defensive. We also talk about the danger of blind spots when people do not feel safe telling you the truth, and why owning mistakes quickly builds more trust than pretending you are perfect. We get practical about engagement through consistent one-on-one check-ins, including our flexible “10-10” meeting style that creates space for real conversation about work and life. Finally, we dig into investing in people with time, education, opportunity, and support so they leave better than they came. If you lead a team, coach athletes, run a small business, or parent kids who watch everything you do, these leadership values can become your foundation. — Show Links: Send us Fan Mail [https://www.buzzsprout.com/2374284/fan_mail/new] Be sure to include your phone number or email so we can respond to your message! Reach us at: contactlearningtothrive@gmail.com Find more Learning to Thrive: thrivegym.mykajabi.com [https://thrivegym.mykajabi.com] Find Us on Instagram [https://www.instagram.com/thrivegymmd/] Find Us on Facebook [https://www.facebook.com/thrivegymnastics/] Find Us on Tik Tok [https://www.tiktok.com/@thrivegymnastics]

Ep. 177 - Sharing the Wealth : 3 Investments You Must Make to Keep Your Business Growing

Episode Links: Free Staff Checklists [https://thrivegym.mykajabi.com/offers/FF6dSBa4] — Subscribe to our newsletter [https://thrivegym.mykajabi.com/signup] — Check out our blog [https://thrivegym.mykajabi.com/blog/learning-to-thrive-ep-177-sharing-the-wealth-3-investments-you-must-make-to-keep-your-business-growing] — Show Notes: In this episode, we sit down and challenge a common small business finance trap: labeling everything as an expense instead of asking what return it should create. When we change the language, we change the decisions, and we change the energy customers and staff feel the moment they walk in the door. We walk through three investments we believe a growing youth sports facility must keep making. First, continued education for coaches, not only the high level competitive staff but the recreational coaches who shape the daily experience and drive retention. We talk conferences, in house training, lesson plan meetings, shadowing, and simple ways to build leadership by letting your best coaches teach the rest of the team. Second, we dig into the front desk as your first impression and your most consistent parent touchpoint. We share practical systems that create consistency, including a quick reference cheat sheet and a daily checklist plus log for positives, staffing issues, customer complaints, and injuries. Finally, we get specific about facility upgrades and equipment refreshes, why first impressions matter in a competitive market, and how to set an annual reinvestment budget. If you’ve been wondering where to reinvest for real ROI, this will help you pick a clear next step and build a plan. What’s the one area you know you’ve been skimping on? — Show Links: Send us Fan Mail [https://www.buzzsprout.com/2374284/fan_mail/new] Be sure to include your phone number or email so we can respond to your message! Reach us at: contactlearningtothrive@gmail.com Find more Learning to Thrive: thrivegym.mykajabi.com [https://thrivegym.mykajabi.com] Find Us on Instagram [https://www.instagram.com/thrivegymmd/] Find Us on Facebook [https://www.facebook.com/thrivegymnastics/] Find Us on Tik Tok [https://www.tiktok.com/@thrivegymnastics]

Ep. 176 - Three Revenue Streams That Could Add Significant Growth to Your Bottom Line

Episode Links: Check Out Our Summer Camp Series! Ep. 171 - Camp Prep : What Do You Need to Be Doing Now to Have a Successful Summer? [https://www.buzzsprout.com/2374284/episodes/18798293] Ep. 172 - Wow Factor for Camps : Tips and Tricks to Make Your Camp an Experience [https://www.buzzsprout.com/2374284/episodes/18798711] Ep. 173 - Hiring Seasonal Staff : 3 Ways to Make Your Summer Successful [https://www.buzzsprout.com/2374284/episodes/18940609] — Free Ninja Camp Toolkit [https://thrivegym.mykajabi.com/offers/xBoqCXas] — Subscribe to our newsletter [https://thrivegym.mykajabi.com/signup] — Check out our blog [https://thrivegym.mykajabi.com/blog/learning-to-thrive-ep-176-three-revenue-streams-that-could-add-significant-growth-to-your-bottom-line] — Show Notes: In this episode we get practical about gross revenue growth for gymnastics gyms, ninja programs, and youth sports businesses by treating revenue streams like a diversified portfolio: keep the 80% strong, then build a reliable 20% that smooths out the year and lifts your top line on the P&L. We walk through three add-on revenue ideas we’ve tested at our own facilities. First: camps, including the big summer camp engine and the underrated no-school camps that families desperately need when school is out but work is not. We talk staffing, lesson plans, calendar planning, and why clear ownership (like an events director) can make the difference. Next: special events such as birthday parties, skill clinics, parents’ night out, and themed programs that let current members go deeper while giving new families a low-commitment way to try your facility. Then we move into specialty classes and programs, including middle school and high school gymnastics, advanced pre-K done by invitation, tumbling and tramp and tumble for cheer and dance demand, and a new Ninja Sport class built directly from staff passion and customer requests. If you’re trying to maximize square footage, fill dead hours, and grow revenue without sacrificing quality, this is your playbook. Subscribe and share this with another gym owner or program director. What add-on revenue stream are you considering next? — Show Links: Send us Fan Mail [https://www.buzzsprout.com/2374284/fan_mail/new] Be sure to include your phone number or email so we can respond to your message! Reach us at: contactlearningtothrive@gmail.com Find more Learning to Thrive: thrivegym.mykajabi.com [https://thrivegym.mykajabi.com] Find Us on Instagram [https://www.instagram.com/thrivegymmd/] Find Us on Facebook [https://www.facebook.com/thrivegymnastics/] Find Us on Tik Tok [https://www.tiktok.com/@thrivegymnastics]