Service Drive Revolution with Chris Collins

In this episode of Service Drive Revolution, we dig into a hot-button topic in the service lane: what to do when customers say "NO!" Should advisors really be trained to overcome objections? Or is that outdated sales tactic actually hurting CSI, retention, and long-term profitability? We share stories from real dealership experiences—including a Range Rover service visit—and reveal why the way most advisors are taught to handle a “no” is broken. Instead of teaching advisors to push harder, we break down how to build trust, create "key-thrower" customers, and design systems that prevent objections in the first place. We also cover: ✅ The big announcement for Top Dog Live (October 23–24 in Los Angeles, with Chris Voss (Never Split the Difference) ✅ Why alignments, inspections, and advisor write-up systems make or break customer trust ✅ Real talk on recalls, dealer inventory shortages, and the reality of $5,000 mirrors ✅ Why treating symptoms (like “overcoming objections”) will never fix your dealership’s real problems If you’re serious about running a more profitable, customer-focused service drive—and want to stop losing customers because advisors are taught bad habits—you need to hear this one.  #ServiceDriveRevolution #DealershipLife #AdvisorTraining #CustomerExperience #ChrisCollins #TopDogLive #NeverSplitTheDifference Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u [https://shorturl.at/j7J8u] Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule [http://bit.ly/CCIschedule] Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com [https://iamleader.com] Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln [https://swiy.co/F-ln] Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq [https://swiy.co/F-lq]

Welcome to Service Drive Revolution – In this episode, we dig into a surprising topic: What does Canada do better than the U.S.? (Hint: it’s not poutine, but it could change the game for dealerships everywhere). If you care about the industry, the country, and your job in the automotive world, you may want to watch this one! We also hop around from hilarious stories about giving away Jeeps and monster trucks, to serious insights on vocational training, technician shortages, and dealership teamwork – this episode is packed with both laughs and lessons. We also cover: ✅ A cutting-edge new way of doing the news – live, raw, and tech-powered ✅ A discussion about our next potential Service & Parts Manager Challenge (think: Corvettes, teamwork, and big prizes) ✅ How technician shortages are reshaping the auto industry – and how Canada’s immigration system might hold the solution ✅ Classic debates: red cars, recalls, audio systems, and even Rolex vs Corvette as the ultimate prize If you’re in automotive service or just love cars and business strategy, this one’s for you. #ServiceDriveRevolution #Leadership #DealershipLife #AutomotiveService #CorvetteChallenge #Canada #TechnicianShortage #ChrisCollins Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u [https://shorturl.at/j7J8u] Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule [http://bit.ly/CCIschedule] Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com [https://iamleaderbook.com] Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln [https://swiy.co/F-ln] Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq [https://swiy.co/F-lq]

In this episode of Service Drive Revolution!, we dive deep into the mindsets and behaviors that separate top performers from low performers in the automotive service industry. Join Chris Collins and our expert coaches—James "Captain" Baumer, Matt Hoagie, Christian, Cliff, and Gator—as they share over 100 years of combined experience. This is one episode you will NOT want to miss - tons of value!  Key Takeaways: - Discover the critical role of mindset in driving performance across roles like technicians, managers, and advisors. - Learn about "locus of control" and how top performers take ownership while low performers make excuses. - Uncover telltale signs of high and low performers, from proactive communication to embracing coaching. - Hear real-world insights on turning stores around in just 90 days by making one pivotal choice.  Grab a notepad and get ready to take notes! Whether you're a service manager, advisor, or technician, this episode is packed with actionable advice to elevate your performance and transform your service department. OnDemand Training For Huge Results - https://shorturl.at/j7J8u [https://shorturl.at/j7J8u]  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule [http://bit.ly/CCIschedule]  Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com [https://iamleaderbook.com]  Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln [https://swiy.co/F-ln]  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq [https://swiy.co/F-lq]

🚗 Glenn Lundy Is BACK! Masterclass on Leadership & Dealership Culture. Welcome to Service Drive Revolution — your go-to show for leadership, innovation, and laughs from the heart of the automotive world. In this episode, we're joined by none other than Glenn Lundy, the powerhouse behind the 800% Elite Automotive Club and host of the wildly popular Rise & Grind morning show. 💥 Buckle up — this one is packed with insights, surprises, and Glenn's signature high-octane wisdom. We talk: The art of being extraordinary in customer service Lessons from our epic team trip to London 🇬🇧 (and how art, culture, and travel elevate business) What modern dealerships MUST do to scale sustainably The top 3 mistakes dealers are making right now Glenn's bold predictions for the 2025 auto market (hint: used car values might skyrocket again 👀) Why adapting with certainty is the most vital skill a leader can have in today’s wild world Oh, and a hilarious breakdown of NFL fandom, Raiders heartbreak, and Pete Carroll’s immortality 😂 🔧 Whether you're a GM, advisor, or dealership owner — this episode will get you fired up and thinking differently. 🎤 Featuring: Glenn Lundy – Husband to one, father to eight, and the mind behind one of the most progressive dealership coaching movements in North America. 🔥 PLUS: Chris and Christian break down industry headlines, the office birthday food marathon, and why Glenn's motivational grind at 5:30 AM is still legendary. 👇 Timestamps 00:00 – Intro + birthday weight gain 🍰 04:50 – Taking the team to London + leadership insights 13:00 – Glenn Lundy joins the show 16:00 – What separates top-performing dealerships 22:00 – The 3 biggest mistakes in auto retail today 26:00 – Why Glenn started Rise & Grind 30:00 – Glenn’s 2025 market predictions (this could change everything) 35:00 – Why service departments are still stuck in the past 38:00 – Virtual event preview: Leadership through adaptation 39:40 – Closing laughs + Raiders prayers 🙏 👉 Like this episode? Don’t forget to subscribe, hit the bell, and share it with your dealership team. 📞 Have a question for the show? Call us at 833-3-ASK-SDR and we might feature YOU in an upcoming episode! 🛠️ Want to level up your team with elite training & tools? Visit: https://www.chriscollinsinc.com [https://www.chriscollinsinc.com] #ServiceDriveRevolution #GlennLundy #Leadership #DealershipTraining #AutoIndustry #RiseAndGrind #ChrisCollins #FixedOps #UsedCars #Motivation #Adaptability #CustomerExperience #BusinessGrowth #AutomotiveLeadership

Broadcasting Legend Jim Kozimor on Being Extraordinary, Steph Curry, and the Art of Storytelling | SDR Podcast 🎙️ In this episode of Service Drive Revolution, Chris and Christian sit down with 3-time Emmy-winning broadcaster Jim Kozimor, who has covered everything from the NBA and NFL to the Olympics and WNBA. We dive into the mindset and preparation behind elite performance, both in broadcasting and in the service drive—and why storytelling is the secret weapon to being extraordinary.  🔥 Plus, we talk about: Christian’s “Vegas shotgun wedding” 💍 A near-ER trip from sky-high blood pressure 💉 Why NBC requires even Mike Tirico to relearn storytelling before every Olympics 🎯 The surprising connection between Steph Curry, the Olympics, and your service department 👉 Don’t miss our April 24th client virtual coaching meeting!  🔒 Exclusive to coaching clients & OnDemand members 📅 Theme: The Art of Being Extraordinary  📕 Grab the "I Am Leader" Book – A hybrid art + leadership book inspiring next-level performance. 📞 Got a question for the show? Call 833-3-ASK-SDR and we might answer it in the next episode! ⚡ Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln [https://swiy.co/F-ln] 💰 Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq [https://swiy.co/F-lq] 🔔 Subscribe & hit the bell so you never miss a moment: insights, training, and guests.  #JimKozimor #ServiceDriveRevolution #StephCurry #OlympicsBroadcasting #CustomerExperience #Leadership #Storytelling #ChrisCollins #NBCSports #SDRPodcast